
Dolan Lexus
Reno, NV
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700 Reviews of Dolan Lexus
Sam is the best service manager on the planet. Great communication, dedicated to providing the best service, cost conscientious, and always a pleasure to work with. A real assest to Dolan Lexus. Great communication, dedicated to providing the best service, cost conscientious, and always a pleasure to work with. A real assest to Dolan Lexus. More
My wife bought a used Lexus from Dolan Lexus in Reno, Nevada a few months ago. This car was to replace her previous Lexus that was totaled in a crash that severely injured her late in 2023. We live on th Nevada a few months ago. This car was to replace her previous Lexus that was totaled in a crash that severely injured her late in 2023. We live on the North coast of California and had them arrange for delivery to us of a slightly used Lexus rx 350 with about 6,000 miles on it. It arrived with an ugly injury on the front right fender and multiple slight scratches in other places. These were not shown to us before purchase as there was only one photo in the ad we saw. We expected a blemish free car. Dolan stated that we should drive it to them for repair. Well…. Sure, a 12 hour round trip and a nights stay. She can’t be in a car for any substantial length of time and so we declined that ridiculous notion. Well…. Get a quote where you live. We did and they dismissed it as too expensive. They offered us $500.00, a third of what the estimate was. We want to be made whole again. What now? Silence from them for weeks now! Trying to pressure an injured 69 year old woman to settle for less than something fair! Oh, well! Another demand letter then small claims court in our small town. Judges here really hate to see their community members being taken advantage of. We will see how this goes and update this review. More
The most beautiful Lexus dealership, with the nicest people, I have been in. It was a joy doing business with them and I would certainly recommend them to all. people, I have been in. It was a joy doing business with them and I would certainly recommend them to all. More
Everyone we interacted with was professional and very helpful. We were visiting from out of town and the service department took care of us and had us on our way quickly. helpful. We were visiting from out of town and the service department took care of us and had us on our way quickly. More
Recent service included quick check in. Kieran , the service writer, was cordial , knowledgeable and did not upsell. Service was completed on the time promised. Costs were explained upfront Kieran , the service writer, was cordial , knowledgeable and did not upsell. Service was completed on the time promised. Costs were explained upfront. No surprises. Facilities were clean . Car was washed. All of the above is standard operating procedure at Dolan Lexus. charlesq More
Thanks to Kimberly Platt purchasing our vehicle from Dolan Lexus was fantastic! Kimberly is a true professional and made the experience so enjoyable; it was a true pleasure working with her. Support Dolan Lexus was fantastic! Kimberly is a true professional and made the experience so enjoyable; it was a true pleasure working with her. Support staff were also very professional and courteous. We would highly recommend contacting Kimberly if you are interested in purchasing a vehicle from Dolan Lexus. More