Dolan Lexus

New a truck Purchase We worked with Brad Garlick who is absolutely amazing! He made this experience enjoyable and stress free without any PRESSURE!!! When we buy our next We worked with Brad Garlick who is absolutely amazing! He made this experience enjoyable and stress free without any PRESSURE!!! When we buy our next car we will definitely go back to Dolan or at least track Brad down. More

Who knew you could purchase a car in your lunch hour Quick, easy experience. I called in a few days before I arrived in Reno letting Kymberly know which car I was looking for. I scheduled an hour at lunc Quick, easy experience. I called in a few days before I arrived in Reno letting Kymberly know which car I was looking for. I scheduled an hour at lunchtime to come in and handle everything and the transaction was flawless. The paperwork was ready, the car was sitting in the bay detailed, with a bow on top. Kymberly, my sales professional had even switched over my XM radio from my trade. Dolan‘s Lexus of Reno Is top notch! More

These gus are Great. These guys are Great. When we come up to visit our daughter we always service our vehicle at Dolan Lexus. The best service around, we cant get that le These guys are Great. When we come up to visit our daughter we always service our vehicle at Dolan Lexus. The best service around, we cant get that level of attention in L.A. This is our second purchase from them and its always a pleasure dealing with the staff there. Great Job Guys !! More

Great service Jackie Holland, our service representative is terrific. Not only does she know about our, but she also knows about Reno, directing us to just about a Jackie Holland, our service representative is terrific. Not only does she know about our, but she also knows about Reno, directing us to just about anywhere we need to go. More

Exceeded expectations . Very professional staff . I really appreciated the no haggle pricing policy. The car was detailed while we waited and was presented to us with . Very professional staff . I really appreciated the no haggle pricing policy. The car was detailed while we waited and was presented to us with a big red bow on top. More

Dolan Lexus treated me right. Got a fair and good deal on a used car here (2016 Prius 2). Salesman Zac Hochman was attentive and never pushy. I was pleased to work with him. Sales Got a fair and good deal on a used car here (2016 Prius 2). Salesman Zac Hochman was attentive and never pushy. I was pleased to work with him. Sales director Steve (??) was very professional and also a pleasure to work with. More

Awesome experience at Dolan Lexus. Juan Jimenez was unbelievably awesome. Steve, Matt and Eric were wonderful to work with too!! We were excited to purchase/lease a vehicle but weren’t Juan Jimenez was unbelievably awesome. Steve, Matt and Eric were wonderful to work with too!! We were excited to purchase/lease a vehicle but weren’t sure of the best option. Juan and Steve were extremely helpful. Juan came in on his day off to help us because he is our friend. Could not be happier! More

First Lexus We went to test drive a Lexus hybrid SUV because of all the positive reviews. We were committed to buying an AWD Hybrid and have owned 2. Camry Hybrid We went to test drive a Lexus hybrid SUV because of all the positive reviews. We were committed to buying an AWD Hybrid and have owned 2. Camry Hybrid XLE's (sadly, not AWD).. We had test driven a Highlander hybrid and liked it and didn't expect we would change our minds, but we did. We received great service from Matt from the moment we walked into the Lexus showroom. He was enthusiastic., answered all our questions thoroughly and both my husband and I felt comfortable that he was both knowledgeable and trustworthy. More

outstanding. Frank Casey does a magnificent Job..Very professional and friendly. Have been using him for years. Lexu is extremely lucky to have him on their team Frank Casey does a magnificent Job..Very professional and friendly. Have been using him for years. Lexu is extremely lucky to have him on their team. More

Service emergency while out of town All personnel that I came in contact with at the dealership were professional and helpful. My visit was to the service department when I had to have m All personnel that I came in contact with at the dealership were professional and helpful. My visit was to the service department when I had to have my Lexus towed in because it wouldn't start and could not be jump started. I was at a hotel in Minden, 200 miles away from home. I had to stay and additional day due to the car trouble. Fortunately, it was only a defective battery which I had bought new from Lexus in March 2018. I had called my home dealership in Pleasanton and they told me the battery was covered by Lexus warranty and there should be no charge to replace it. In spite of this, I was told by Dolan service that the warranty on my defective battery was the warranty on a 2014 battery I bought from Lexus. In spite of this not making any sense, I was charged the full price of a new battery and the labor to replace it. On Saturday, I went to Lexus of Pleasanton and Service Jonathon Eme, my service advisor called Dolan service and confirmed that the battery was covered and there should be no charge to replace it. Jonathon was promised a call back. Thus far, no response. More