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Dolan Lexus

Reno, NV

4.7
700 Reviews

7175 S Virginia St

Reno, NV

89511

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700 Reviews of Dolan Lexus

January 24, 2019

outstanding Kay is our representative and is always a pleasure to work with regarding service of our Lexus. She is a true professional and does an outstanding jo More

by jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Jan 24, 2019 -

Dolan Lexus responded

Hi Jackie - It makes our day to hear that you can depend on Kay for professional service and to take excellent care of your Lexus. We are honored to have you as a loyal Dolan Lexus customer and truly appreciate your feedback. Thank you!

January 22, 2019

Excellent all around service every time!! My service representative is Jacki Holland and she is always very pleasant and extremely knowledgeable on our warranty and service contracts. She is More

by Cathwheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacki Holland. Service 5 STARS!!!, Kymberly Platt
Jan 22, 2019 -

Dolan Lexus responded

Thank you so much for your kind words about Jacki! We love that you've received consistently pleasant and knowledgeable service from her during your visits to Dolan Lexus. We look forward to assisting you next time!

January 17, 2019

Purchase Lexus Very friendly. This is my second Lexus. Can’t beat the brand. Service has been awesome and had zero problems with the last one. Management and paperwo More

by MichaelRich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Greenlund
Jan 17, 2019 -

Dolan Lexus responded

Thank you so much Michael! We are so happy to have you as part of the Lexus family, we love that you are enjoying your vehicles. It's also great to hear that your visit to Dolan Lexus was a breeze. Have a wonderful day.

January 14, 2019

Personalized and fast service I appreciate the personalized service, the ease of checking in, the loaner car when needed and picking up a clean car! All of my service was complete More

by Vicki524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 14, 2019 -

Dolan Lexus responded

Hi Vicki - Thank you for sharing your experience so others will know what it's like to be a guest at Dolan Lexus! We love to hear that you had an easy time getting your car serviced with us and that you were satisfied with the work done on your vehicle. We appreciate the feedback regarding your service ticket as well. Thanks again!

January 11, 2019

Super fantastic Kay is a wonderful service person always does a great job making sure my SUV gets all the updates it needs and required for my SUV. I am so impressed More

by joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay and also the man that soold me ,my Lexus 'Ray both are a asset to Lexus
Jan 11, 2019 -

Dolan Lexus responded

Hi Joan - Thank you for such a wonderful review! We are so lucky to have you as a loyal customer. It means a lot to us that you trust both our Service and Sales Team for five-star service. The Dolan Lexus team appreciates your repeat business!

January 08, 2019

The bar of excellence Dolan Lexus and Service Advisor Kurt Teachenor set the bar for excellence in service and support. I have never had this level of service at any deale More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Teachenor, Kymberly Platt
Jan 08, 2019 -

Dolan Lexus responded

Dan - For you to say that you've never had better service from a dealer in over 30 years truly makes our day! We are thrilled that Kurt went above and beyond to make your experience at Dolan Lexus a positive one. Thank you so much for the excellent feedback!

January 07, 2019

Enjoyable, Smart Experience I had the pleasure of working with Kymberly Platt and Mathew Greenland as I looked at the 2019 Lexus UX, NX and RX. I was abundantly impressed with Ky More

by JBegbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Mathew Greenlund, Nate Meckley
Jan 07, 2019 -

Dolan Lexus responded

It makes us so happy to hear that our team was helpful in your car-shopping process and gave you all the information you needed to make the best choice for you. Thank you so much for your thoughtful review of Dolan Lexus, we really appreciate your kind words about our wonderful staff! We look forward to working with you in the future.

January 01, 2019

First scheduled maintenance Even though I was left waiting for longer than I thought, everyone was very helpful and thoughtful. Particularly Steve & Bradley in sales & Doug in s More

by Terryaford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Dessy & Bradley in sales
Jan 02, 2019 -

Dolan Lexus responded

Terry - We really appreciate your review and are glad to hear that our team provided helpful service. Thank you for your feedback!

December 30, 2018

Another good service appt with Kay Everytime I take my car to Dolan Lexus in Reno, it is quick check in and car is ready when promised. Kay Andrade has been my tech for all three of th More

by flmckay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Dec 31, 2018 -

Dolan Lexus responded

We are so happy that you can depend on Kay for five-star service, every time. Thanks so much for being a loyal Dolan Lexus customer! We wish you safe driving and a Happy New Year!

December 29, 2018

I love coming to Dolan Lexus Everyone is so friendly, I love going to Dolan Lexus. Julie Tomlinson helped me and she explained me everything thoroughly. I paid right under my budg More

by Ramreno55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Tomlinson
Dec 31, 2018 -

Dolan Lexus responded

Wonderful! We are so grateful to have you as a Dolan Lexus customer. Thank you and safe driving!

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