Dolan Lexus

Great Dealership, Staff and Service Juan was my salesperson 10 years ago when I purchased an RX 350 and this year I purchased an NX300! Juan is knowledgeable and no pressure. I wouldn' Juan was my salesperson 10 years ago when I purchased an RX 350 and this year I purchased an NX300! Juan is knowledgeable and no pressure. I wouldn't have bought a new car again from Dolan Lexus if they were not far superb to other vehicles and dealerships. More

Lexus EX 300h I have purchased two Lexus, from your dealership, in the old place. Salesman was Todd, cannot say enough nice things about the transaction. Yesterd I have purchased two Lexus, from your dealership, in the old place. Salesman was Todd, cannot say enough nice things about the transaction. Yesterday,3-20-18, came in for my RX350 maintenance, and looking to upgrade. Had researched on Consumer Reports ,the above auto. Salesman Jeremiah was great. Bad part was his manager-- Jack? I asked him several times, if I purchased the EX, if my RX350 could be sent to my second home in Naples Florida, he seemed to know very little, asked me, how much it may cost, and used the same number later, never checking--after I asked him to, several times. I said repeatedly, the deal was if I was interested in the EX, was to send the RX, for use in Naples. Again knew nothing, did nothing. Then the price--ok we all want a Good Deal, having done my research, he seemed to quote high numbers, It was not a good number--seemed to not show a lot of interest (Todd as this point would say something like --How can we make it work). This Manager seemed uninterested. Neither in the transportation of the RX--don`t dealers use car movers? Or trying to negociate a better price, Just handed me a sheet--take it or leave it style.-----I left. I will look in Naples and upgrade my Rav 4 we have there . So Jeremiah the salesman was good, Manager---not a good experience. Maintenance agent Doug Starling,service, very good. I will do my maintenance there, no problem, thats it. More

Great service! We have worked with Dolan Lexus since purchasing our vehicle fourteen years ago. We particularly value their service department, having essentially wo We have worked with Dolan Lexus since purchasing our vehicle fourteen years ago. We particularly value their service department, having essentially worked with the same service advisor for almost this entire time. Kay Andrade is smart, efficient, accommodating, and always honest about the work that needs to be done and other service that can be postponed. We truly value working with her. We have also come to know Kimberley Platt (Sales) very well. she is extremely knowledgeable, personable and gives us her honest opinion. Having long term employees to work with, is extremely positive. The dealership, and these two individuals in particular put Lexus at the top of our list as we consider a new vehicle. More

Great service. Dolan Lexus has professional and caring personnel. Frank Casey took the time to go over a great service plan for that met my car needs. Dolan Lexus has professional and caring personnel. Frank Casey took the time to go over a great service plan for that met my car needs. More

Max Drucker was GREAT! Max Drucker was our salesperson. He did a GREAT job: clear, knowledgeable, precise and very considerate. No sales pressure either! We would go back Max Drucker was our salesperson. He did a GREAT job: clear, knowledgeable, precise and very considerate. No sales pressure either! We would go back to Max Drucker in a heartbeat! We live in California and they gave us a check off list and all that we needed to do to have the car registered in CA. Made purchasing a car easy. We arrived at 3:00pm and out the door with a new to us car by 5:00pm - sweet! More

Treated with proffesional respect My wife and I recently purchased a 350 RX with the help of Jordan Lurhs. Jordan was very proffesional: no pushing, answered all questions, and was str My wife and I recently purchased a 350 RX with the help of Jordan Lurhs. Jordan was very proffesional: no pushing, answered all questions, and was straight forward in all respects. We recieved a reasonable price with a fair trade in allowance. Friends have told us buying a car from Dolan is like joining a club with great follow on support. More

Took advantage of an older lady My mom bought a new Lexus RX from these guys and is beyond obsessive about having them service it, frankly more than is really necessary. They just ha My mom bought a new Lexus RX from these guys and is beyond obsessive about having them service it, frankly more than is really necessary. They just had her replace her tires on the new RX she bought from them after all of 20k miles, (stating the tread was gone) when the tires (if bought directly from the manufacturer) have a 65k warranty. As a lady in her 70s, a contender for Nascar she is not, so one can't argue that she drove it hard. Sadly this isn't the first time they've had her pay for work on this car that makes no sense given its age and mileage. This will be the last Lexus she buys and will be avoiding this dealership in the future - not exactly classy to take advantage of an older lady. More

Excellent experience with Dolan Lexus I recently purchased a used 2016 Mustang GT from Dolan Lexus. The transaction took some time (on me) as I was shopping for cars. Mike McKeen and Jua I recently purchased a used 2016 Mustang GT from Dolan Lexus. The transaction took some time (on me) as I was shopping for cars. Mike McKeen and Juan Jimenez were patient, informative and friendly, checking in with me but not pressuring in any way. Good product knowledge even though I was buying a Ford product. Very fair price discussions and warrantee information. Certainly raises my opinion of car dealers and auto purchases. T. Baly More

Amazing Customer Service - The Ritz Carlton of Dealerships This is my third purchase through Kymberly Platt of Dolan Lexus. Kymberly has always exceeded my expectations when purchasing a car. She's knowledge This is my third purchase through Kymberly Platt of Dolan Lexus. Kymberly has always exceeded my expectations when purchasing a car. She's knowledgeable, patient, accommodating, friendly, and has never pressured me. I recently sent Kymerbly a text about visiting the dealership to look at purchasing a new car. Upon arrival, she had the exact car, color/interior preference ready for me to test drive, and made the paperwork stress-free and smooth. The Lexus Dealership in Reno is truly the Ritz Carlton of dealerships. Outstanding customer service from all the employees who greeted us. The dealership is beautiful and feels more like a beautiful hotel lobby or a coffee shop. My husband and I enjoyed sipping a courtesy espresso/latte drink from the coffee bar/tech lounge while continuing to be amazed at the luxurious and positive experience. If you're looking for a high level of professionalism and care for community and clients, Dolan Lexus will exceed your expectations and provide you with a first class experience. Thank you again Kymberly!!!! Cheers! More

Excellent Buying Experience And Customer Support I recently purchased a Lexus from Dolan Lexus of Reno and had a terrific buying experience. Ryon, the G.M., is terrific at what he does and is great I recently purchased a Lexus from Dolan Lexus of Reno and had a terrific buying experience. Ryon, the G.M., is terrific at what he does and is great with customers. My sales guys Nadie and Mike went the extra mile making sure my satellite radio got hooked up and brought the car out to me. Kymberly, one of the tech specialists, was able to help me after the purchase with a bluetooth issue I was having. Overall, I would highly recommend this dealership to someone looking to buy a Lexus. More