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Dolan Toyota
Reno, NV
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,181 Reviews of Dolan Toyota
August 20, 2025
Had the worst experience in the service depart on 8/18/25. My appointment was at 7:45am for a basic oil change. This was not completed until 2:30 pm. There was no communication from the service advis 8/18/25. My appointment was at 7:45am for a basic oil change. This was not completed until 2:30 pm. There was no communication from the service advisor, even after I left him 2 voicemails. He never returned my phone call I called and talked to a manager. He stated there was an issue with the paper work. But again, I'm not sure why that would prevent a call back after 2 voice mails. The whole service department seems to be disorganized since the moment i arrived. A lot of employees around, but just seem to be standing around. This included what seemed to be a few managers as well. All in all, a terrible experience. More
by customer
Employees Worked With
Bill
August 19, 2025
Had to bring my vehicle back three times before it was finally fixed. When I picked up my vehicle, it was filthy! Extremely dusty on the outside, and the driver's side door panel was filled with dusty foo finally fixed. When I picked up my vehicle, it was filthy! Extremely dusty on the outside, and the driver's side door panel was filled with dusty footprints, the driver's side floor mat was also covered in dusty footprints. Nothing was put down to protect the floor mats. My passenger side front seat had been reclined as if someone was lounging in my passenger seat. I bought in my vehicle brand new, and it was returned to me looking seven years old. More
by D. J.
Employees Worked With
Andrew Lopez
August 02, 2025
Best service I have ever had at a dealership. Everyone we came into contact with were Friendly helpful and knowledgeable. Best part was they sales folks don't follow you around and tell you what Everyone we came into contact with were Friendly helpful and knowledgeable. Best part was they sales folks don't follow you around and tell you what you want. Thank you. More
by Etroy
Employees Worked With
Grant Beall product specialist, Mike (Mags) finance, Roman Pignetti delivery specialist.
August 01, 2025
Maddie was great! !!!!!!!! Very helpful, kept me informed of every step required to prepare my car as per contact, thanks again. The results are beautiful. !!!!!!!! Very helpful, kept me informed of every step required to prepare my car as per contact, thanks again. The results are beautiful. More
by larster67
Employees Worked With
Nicoli
July 31, 2025
Garrett was extremely helpful, caring and friendly. Listened to our requests and needs and worked to provide us information such as trunk size etc, Listened to our requests and needs and worked to provide us information such as trunk size etc, More
by tahoegirl
Employees Worked With
Garrett
July 30, 2025
My Dealership is the best when it comes to taking care of your vehicle when you come in without an appointment and they got my care ready for me within two hours. I had a low tire flat on the right rear of m your vehicle when you come in without an appointment and they got my care ready for me within two hours. I had a low tire flat on the right rear of my Venza 2024. They were great in getting it back to me even with a wash. More
by dalebush
Employees Worked With
Lopez
July 11, 2025
Avoid Dolan. They’re quick to sell but are weak at post sales support. I bought a brand new Tacoma and within a week, the driver’s side window was skipping and s They’re quick to sell but are weak at post sales support. I bought a brand new Tacoma and within a week, the driver’s side window was skipping and squeaking when rolling up and down. No other window had this issue. I’ve taken it to the dealership 3 times for warranty and they’re telling me that it is not eligible for warranty repair because it still works. This shocking response and lack of any resolution says a lot about Dolan. .Try Carson More
by TE2025
Employees Worked With
Service Advisors
June 30, 2025
Went in for the 30K service at 8:00AM and was told our former Service Consultant only take care of vehicles registering 25K miles. He went ahead and conducted the service. I needed to meet some friends 90 former Service Consultant only take care of vehicles registering 25K miles. He went ahead and conducted the service. I needed to meet some friends 90 minutes after I arrived. He was going to do an abbreviated service. As it turns out, they performed all the services. I returned to the dealership around 11:15AM. Caleb said the vehicle will be ready 15-20 minutes. Fast forward to 3:00PM, Several times I was told while waiting it would be ready in 15-20 minutes. I finally departed at 3:30PM. It would have been nice if I was informed that it would take longer than several 15-20 minutes updates. This was the only time I was somewhat frustrated by the wait time. When my vehicIe reaches the 40K service, I may ask for a Service Advisor who specializes in dealing with all the services associated with the 40K service. Caleb did his very best as he has in the past. This situation was a huge misstep in customer service. More
by gkoshima
Employees Worked With
Caleb, Ana May, Shay
