"Submitted my S2000 for a Check Engine light problem...."
- El Pescado
Submitted my S2000 for a Check Engine light problem. Immediately discovered that the diagnostics fee when from $89 to $170. Diagnostics consists of attaching a reader to the vehicle's electronic diagnostic port, reading the code given by the system, and looking up the meaning of the code in the book. The service manual will then provide the preferred repair procedure and the required parts. At most an hour's job. The code indicated the primary Oxygen sensor was bad and I was quoted an amazing $647.09 for one sensor plus whatever the labor would be. Official Honda Parts sold online place the retail price of the Oxygen sensor at $402.76, or $244.33 less. Stockton Honda was not willing to lower their price to match the online "Official Honda" parts price. A code reader costs about $40. The code descriptions are available online. So if I had invested in the code reader and provided one hour of labor, I could have purchased the part online (just as fast) and had any shop do the work. The total price would have been closer to $594.32 with tax instead of $1,045.33 - a $451 savings. Price gouging during the pandemic has become standard procedure for big businesses. I won't go back to Stockton Honda.
Employees Worked With
"Not the greatest. Was being dishonest to make the sale..."
Not the greatest. Was being dishonest to make the sale not knowing that I know how the system works. I came to see another sales rep and Erik tried to intercept the deal and actually ruined it. I was on my way out the door until another rep I dealt with before came and saved the deal. This is experience almost made me never want to come to Stockton Honda again. Erik tried to force a deal and DID NOT what’s so ever TRY to even get me a deal. He was forcing a price I clearly said no to about 9 times. And every price he brought after was either CENTS or a couple dollars off original price. He did not try at all.
"Great customer service! Michael has been very helpful..."
Great customer service! Michael has been very helpful throughout the buying process. Made the experience less stressful for a 1st time car buyer like me.