Dolan Toyota

Very customer accommodating. Very professional . Prices for parts and service are extremely high but the customer service is stellar. Very professional . Prices for parts and service are extremely high but the customer service is stellar. More

Alannah Moen was very kind and professional. She ensured my truck was taken care and I was completely satisfied with the service I received. I truly appreciate her and all she does. I thank her She ensured my truck was taken care and I was completely satisfied with the service I received. I truly appreciate her and all she does. I thank her kindly. More

I am sharing this experience to ensure other buyers know their rights when dealing with Dolan Toyota. I had a clear, written email agreement for an Out-The-Door (OTD) price of $48,530 on a 2026 Toyota Crown their rights when dealing with Dolan Toyota. I had a clear, written email agreement for an Out-The-Door (OTD) price of $48,530 on a 2026 Toyota Crown (Deal #113651). However, upon arrival, the 'pencil' math changed drastically. Tyler (Manager) and Hector (Sales) presented a worksheet totaling over $59,000. They attempted to pack the deal with $11,803 in undisclosed 'Pro Packs' and fees, a blatant attempt to claw back the discount I had already negotiated. This is a classic bait-and-switch tactic and a violation of NRS 598. I refused to be bullied into an extra $11k in junk fees. I informed the management that I would be filing formal complaints with the Nevada DMV Compliance Enforcement Division. Only when faced with the threat of a state investigation did the GM, Casey Yukon, step in to honor the original price. While I eventually purchased the vehicle at the agreed-upon price, no consumer should have to threaten a dealership's license just to get them to stand by their word. If you shop here, bring your paperwork, know the Nevada deceptive trade practice laws, and do not back down. Better yet, save yourself the stress and go to Jim Bagan instead. Toyota Brand Engagement (Ref #260125000002). More

George Hillman was especially knowledgeable and quite cordial. I liked his steady communications regarding the vehicle, despite the heavy work load in the service department. He also provided me with tra cordial. I liked his steady communications regarding the vehicle, despite the heavy work load in the service department. He also provided me with transportation home which I really appreciated. More

Lizbeth Ryun was extremely helpful and friendly. She communicated about what was being done for my service and the time it would take. She communicated about what was being done for my service and the time it would take. More

The customer service was excellent. Lizabeth explained everything that would happen for my vehicle. I will continue to bring my vehicle to Dolan for service. Lizabeth explained everything that would happen for my vehicle. I will continue to bring my vehicle to Dolan for service. More

Every employee I spoke with was professional knowledgeable and had a pleasant demeanor. Considering I spoke with 4 that's awesome. knowledgeable and had a pleasant demeanor. Considering I spoke with 4 that's awesome. More

This place is AMAZING! I love the great customer care . This is the second vehicle I buy from them . I recommend 💯 hands down . I love the great customer care . This is the second vehicle I buy from them . I recommend 💯 hands down . More

I very happy that I purchased an extended maintenance plan when I purchased my 2023 Highlander. I have saved a lot on maintenance costs. plan when I purchased my 2023 Highlander. I have saved a lot on maintenance costs. More