Dolan Toyota

We are new to the Reno area and bought a car at another dealership that failed within the first three days. A desperate attempt at getting a reliable vehicle that we are familiar with became of utmost impo dealership that failed within the first three days. A desperate attempt at getting a reliable vehicle that we are familiar with became of utmost importance. We had always had great experiences with our Toyota vehicles and decided we had made a bad decision trying another brand, especially used. Although it was not in our plan, we ended up purchasing a new vehicle at a much better rate, with exceptional customer service all around. Reno Toyota provides the highest level of customer service we have experienced anywhere - it's not just because we really needed a car. I'm picky about these situations and expect good service and follow through. From lot to keys, Reno Toyota is top-notch. We can't say thank you enough for going the extra mile, providing professional service on a high quality product. We didn't know it was possible. Thank you to everyone who helped in the process, but especially Hadie, Chris and John who finalized the deal and stayed late with us to make it happen! We rate this experience 100 stars out of 5. More

reno Toyota service department employees are professional and courteous, they greet you as you drive in mmediately and you speak to a service advisor right away, they called promptly to let me know what rep and courteous, they greet you as you drive in mmediately and you speak to a service advisor right away, they called promptly to let me know what repairs were needed and finished when they said they would be done. they offer you a ride if you need it and also my car was washed when it was time to pick it up More

Excellent purchasing experience overall. Both sales and finance staff performed in a most professional yet friendly manner. I have now bought two new Toyotas from this dealership within the last year and finance staff performed in a most professional yet friendly manner. I have now bought two new Toyotas from this dealership within the last year and they have changed my expectation of a car purchase from one that was highly negative to one of truly positive characteristics. Great job by one and all! More

Beth Pollard have made buying a toyota tundra perfect. We have always been a Chevy family but because of Beth Pollard this family and all our extended families will be buying Toyotas. Thank you Beth for your have always been a Chevy family but because of Beth Pollard this family and all our extended families will be buying Toyotas. Thank you Beth for your awesome customer service and your knowledge of the product and finances. We appreciate all that you did for us. More

I just had a good time there and they took such good care of all of my needs. They told me that I might want to upgrade to a Tundra to get out of my Toyota Tacoma access cab. They say that there is such a of all of my needs. They told me that I might want to upgrade to a Tundra to get out of my Toyota Tacoma access cab. They say that there is such a high market value on them so lets see if this is right and I can get into a Tundra instead. If I do, I will probably never buy another vehicle again as Toyota's run forever if you take care of them. I know about Toyota's as I have own two of them in the past and was very pleased with both of them. Found out just how much wood one can put into the back of a two wheel drive truck, like a cord. Kind of makes it sage in the back, but it still got me home in one piece and never had any problems with it. More

Friendly people and a low pressure sales environment. We didn't have to fight to get what we wanted. We are very satisfied with the overall experience. didn't have to fight to get what we wanted. We are very satisfied with the overall experience. More

We were very impressed with the dealership and everyone who works there. Hadie was especially helpful to us I don't think we have ever had such wonderful instruction given to us on purchasing our new Hybr who works there. Hadie was especially helpful to us I don't think we have ever had such wonderful instruction given to us on purchasing our new Hybrid car. We were very comfortable driving away with our new Hybrid and we surely appreciate all the patience Hadie showed us. This gave us a new perspective of car dealers. We had an awesome experience! Thank you! More

We went in to see about a new car. We had our grandsons with us and the salesperson couldn't have been more accomodating. The length of time after paperwork was completed was a little long, beings as we n with us and the salesperson couldn't have been more accomodating. The length of time after paperwork was completed was a little long, beings as we needed to get all of our belongings out of the old car. We had brand new snow tires on our old vehicle and they allowed us to take them home, switching them with the tires we had at home. We have bought our last 3 cars from Reno Toyota, and have always had a great experience. More

Hadie did an excellent job seeing our purchase through. Several things beyond his control happened with this sale but he remained composed, patient, and helpful throughout his sale. We were very impressed Several things beyond his control happened with this sale but he remained composed, patient, and helpful throughout his sale. We were very impressed with his honesty and communication. We had a great experience all in all and would recommend Hadie and Reno Toyota to anyone looking for a car! More

We worked with Craig Burkham over a course of three visits, which seems to annoy most car salesmen but had no affect on Mr. Burkham's attitude. He listened to what we wanted and what we were willing to visits, which seems to annoy most car salesmen but had no affect on Mr. Burkham's attitude. He listened to what we wanted and what we were willing to accept and helped us reach our financial goal. Low pressure, friendly, and very patient. We ended up purchasing a Rav4 for a great price and within the parameters that my wife and I set for ourselves. Both Craig and DJ worked with us until we were happy with the deal offered. I would recommend working with either of these two. This was our first car purchase and everyone we knew warned us about their own poor experiences with buying a car. We went in expecting the worst and left extremely happy, so much so that I am taking the time to write this review and publicly thank Craig Burkham, DJ Stacey, and Richard Gardner for our new car and fair treatment, Thanks! More