Dolan Toyota

Wish I would not have made purchase with Dolan. Sales person rushed the process and didn't walk the car with me before purchase. Found paint chips and dings that should have been fixed by the deale Sales person rushed the process and didn't walk the car with me before purchase. Found paint chips and dings that should have been fixed by the dealership after I signed paperwork that every thing looked good (That was my fault, but for a place that says they treat you like family? Really?). Stripped the car after I said I would go with them instead of enterprise. Floor mats, cargo cover, skid plate, running boards, and spare key were all removed for no reason and lost? Spare key, floor mats, and cargo cover were replaced, but almost drove off the lot without cargo cover. Car was detailed 3 times and is still has stains on the passenger seats and dog hair in the middle console. Finance manager called me cheap for not getting additional warranties. Lost my spot in the customer que and had to wait additional 3 hours. After 1st detail was unsatisfactory, sales rep said it would take 15 mins to fix. Waited another hour and just washed the car. I am not one to leave reviews, but I would not purchase from Dolan again. Spent so much money and just keep getting told we are really busy and doing our best. Doesn't really seem like you care about customers, more about moving overpriced vehicles. Try my hardest to keep a positive relationship with the dealership since I am stuck with them. More

I had come back for a service on my vehicle after using a different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked in despite many staff members standing around in the entrance. The courtesy driver I needed to get me to work after I finally got checked in ignored me while he spent quite a bit of time rearranging the coffee area. When he finally answered my request for ride it was still an arduous walk for him to the vehicle, not sure how safe he is to be in that role. More

We recently purchased (08-16-2023) a new 2023 Toyota 4Runner Limited from Dolan Toyota. We were shopping for the best overall deal, the lowest FINAL "out the door" price with ALL fees, taxes, add-ons an 4Runner Limited from Dolan Toyota. We were shopping for the best overall deal, the lowest FINAL "out the door" price with ALL fees, taxes, add-ons and extra costs included - EVERYTHING - we were very clear that we wanted to pay for the vehicle IN FULL and have no surprises after the sale ... well, when we started the DMV registration process a few days ago, we found out that Dolan had failed to disclose that there would be an additional fee at the DMV of over $700! NOT COOL! We had anticipated going to Dolan for future purchases, but not now - all we asked for was a clear, transparent negotiation with a low FINAL price ... too bad neither salesman comprehended the meaning of TOTAL and FINAL price - we will be steering our family and friends elsewhere for Toyota purchases .. More

Took 3. 5 hrs to change oil, wiper blades, rotate tires and perform vehicle check. Got there at 7:30 am and was not complete until after 11:00 am. Was told 5 hrs to change oil, wiper blades, rotate tires and perform vehicle check. Got there at 7:30 am and was not complete until after 11:00 am. Was told would be complete by 9:30 am. Very high prices but very inefficient service!!! More