About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Dominion Of Bedford Inc

2.5

4 Lifetime Reviews

1750 Indepedence Boulevard, Bedford, Virginia 24523 Directions
Sales: (888) 726-0421

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

4 Reviews of Dominion Of Bedford Inc

Sort by Write a review
June 25, 2018

"Good experience"

- artross154

came in for inspection and maintenance check up. did not take long a all, every one I spoke with were friendly and happy to see me again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pat Meador
January 10, 2018

"Car issue wasn't even "fixed" for 24 hours!"

- AmandaD

When I called to set up an appointment to have my car serviced since the check engine light came on, the lady on the phone kept cutting me off when trying to explain all that was wrong. Finally after having to drive over a week with the light on, I had my car "serviced." I was told they reflashed the computer in my car and it should be fine. When my dad called to ask why they hadn't actually worked on the car to correct the problem that came up, they were rude again with him on the phone. On the way home from work today the same light came on and I have to have it worked on again and it will not be by them. I will never use their service again. I will find someone who actually fixes what they say they are. One star is too high of a rating for this department. They are great at selling a car to you, but when it comes to the service department, they are rude and don't know how to correctly fix your car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department Manager
October 10, 2017

"Not able to fix airbag light (on) on my Dodge Ram 2500."

- WoodyVulcan

I took my Dodge Ram 2500 truck to Dominion Dodge on the morning of September 27th for airbag system repair (light on) and inspection. It is now 2 weeks later. After a few days, Dominion said the scanner code indicated: “output driver one passenger seat belt short to battery” They indicated this was a bad diagnostic control module: P 56043700AA I am uncertain how this was determined by the codes thrown. What about the seat belt code? The diagnostic module has been discontinued by Dodge, no longer available Dominion obtained and tried a used module – I was told they “could not program the VIN into the new-used module” and that the new-used module must also be bad. I was told by an outfit that resets airbag modules that the 2003 models did not require VIN programming. After I informed Dominion that VIN programming may not apply for 2003 models, service had no comment. October 10th: Dominion finally admitted they were wrong about the module needing VIN programming. This does not inspire confidence! About a day after being told the VIN did not require programming, Dominion informed me the new-used module was throwing the code: “mismatched calibration”. How the situation transformed from “unable to program the VIN” to the new error code remains a mystery. Dominion ordered a second used module - Still WAITING as of October 10th… Considering their history, my expectations are low. The dealer may be ok for a oil change, but apparently not for more complicated things.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Audrey
November 20, 2006

"The Service Dept at Dominion of Bedford leaves a lot to..."

- Sharon Rounds

The Service Dept at Dominion of Bedford leaves a lot to be desired. We had new rotors & break pads put on the front of our van 3 months ago. Now we need the rotors turned & new brake pads for all four tires. I have spoken with several mechanics. They all contend there is some problem. I have specifically asked the Service Mgr if they are investigating all possible causes. He told me we drove with the emergency brake on. YOU SHOULD NOT BE ABLE TO EVEN MOVE IF YOUR EMERGENCY BRAKE WAS WORKING PROPERLY. Ours is not. Even though the service dept was to have adjusted it. He told me we rode the brake the whole way down the mountain. HOW STUPID IS HE! This is not an 18 wheeler. It is a van! The brakes have continued to squeek since they were worked on. Further more, the van has been in 3 times for faulty side doors and they are both malfunctioning again! AND though there has been no recall, the bushings & links are being replaced AFTER WARRANTY on some vans because of premature wear. My van has been in at least 2 times since they have gone bad & the service dept NEVER fixed them. THIS IS A SAFETY HAZZARD. The service dept obviously does not care about the safety of me or my family! Also, I PAID for my tires to be rotated, but I don't think they ever got rotated! WOULD I RECOMMEND DOMINION OF BERDFORD? NOT ON MY LIFE THAT THEY HAVE NOT VALUED!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department
1
1 - 4 of 4 results