Don Beyer Volvo

Sleazy tactics, held up title/tags more $ after sale Paid cash on Dec 13, received email on Dec 28 demanding $895 more for them to process title and tags. They said "computer price" was $895 more than I Paid cash on Dec 13, received email on Dec 28 demanding $895 more for them to process title and tags. They said "computer price" was $895 more than I paid. Turns out they were trying to collect more for a volvo certified vehicle that they advertised and that was clearly in the Carfax report provided. If you research this type of certification you know its built into the sales price. This is a scam. I pointed out that my paperwork was clear on the price. But what if I lost my paperwork? This dealership is sleazy. The GM eventually said he would "give me the benefit of the doubt" and backtracked saying they made a mistake. I leave it to the potential future buyers to decide whether they want to fall into this type of "mistake." More

My new car buying experience was outstanding Having driven first an XC90 and then an XC60 for over a decade, I came back to Don Beyer Falls Church for a newer XC60. Used car manager Russ Zybala, Having driven first an XC90 and then an XC60 for over a decade, I came back to Don Beyer Falls Church for a newer XC60. Used car manager Russ Zybala, sales rep Heidi Sullivan, service technician Phi Trung and finance director Nimat Naderi were fantastic. All were extremely friendly, knowledgeable and helpful. They worked with me on trade-ins, price and financing -- and made my buying experience simple and pleasant. I came home with a beautiful 2017 model. They exemplify why I continue to rely on DBFC for sales and service. More

Good customer service Mr. Mike was very professional the whole time, i was at the dealership and when he called me at home. He made it a priority to respect my work schedul Mr. Mike was very professional the whole time, i was at the dealership and when he called me at home. He made it a priority to respect my work schedule since i work on night shift. He also mailed my old tags to me, that wasn't picked on the day of car purchase. Mr. Hakeem also did good, he made it his priority to go and get the other car, i wanted after changing my mind from the first one picked. More

Staff destroyed handbrake Handed in my Volvo C70 for repair of shock absorbers. When picking ip the car, the staff obviously had destroyed the handbrake by pulling it too far a Handed in my Volvo C70 for repair of shock absorbers. When picking ip the car, the staff obviously had destroyed the handbrake by pulling it too far and hard up and making it loose. Their solution was that I should pay 700 USD for the repair. Why should I pay for their mistreatment of the car? My advice to all: go somewhere else, where thy hire ok staff. More

Getting something else My husband and I are looking for a new car, probably a lease, to replace our current vehicle and have visited just about all of the class competitors. My husband and I are looking for a new car, probably a lease, to replace our current vehicle and have visited just about all of the class competitors. We did like the Volvo XC60 - similar to the other cars in its class, it was a nice, comfortable ride. The problem we had with Don Beyer Volvo is that there is a difference between a hard sell and no sell. I got the impression that they did not think that we were serious, or maybe we didn't look like they thought Volvo owners should look - I'm not sure. At the end, when the leasing person came over and we asked for a general idea of the amount of a lease, the response was pretty much: "If you need to ask the price, this isn't the car for you". And that we should call them when we are ready to move forward as they will give the best deal out there . We weren't looking for a Maybach or a Lamborghini...schlepping around town to see where we could get a high-end luxury vehicle on a budget. Doing a price comparison is, I would think, a fairly routine aspect of looking for a car. We are now planning to get the 2019 Mercedes. The MB dealership, at least, treated us like customers, not like we were wasting their time. More

Great people to buy a car from! Highly recommend Don Beyer Volvo. They are terrific to deal with. They spared no effort finding exactly the car I wanted and gave it to me for a ter Highly recommend Don Beyer Volvo. They are terrific to deal with. They spared no effort finding exactly the car I wanted and gave it to me for a terrific price. Really friendly and very professional More

Customer Service - Class Act From easy scheduling to personal greeting and review, coupled with diagnosis and service with conclusion, smooth all along the way. Personal. Profess From easy scheduling to personal greeting and review, coupled with diagnosis and service with conclusion, smooth all along the way. Personal. Professional. Dependable. Thanks, Will. More

Long distance but that went well! I purchased a beautiful xc90 here and Nam Cho was wonderful. He was much more delightful and helpful than most car salesman. They picked me up from th I purchased a beautiful xc90 here and Nam Cho was wonderful. He was much more delightful and helpful than most car salesman. They picked me up from the airport, had my car clean and ready and all of the paper work ready to be signed upon my arrival. I was in and out in less than an hour and I’m in love with my new car! The sales team came over to say hello and introduce themselves as well. Basir did my financing and he was extremely impatient and rude and seemed to be having a bad day. I won’t let him ruin this experience! More

Very Professional ! At our appointment (after buying a VOLVO CX60) be advised - Phi Truong + Debbie Stack were true professionals, competently getting our car done ver At our appointment (after buying a VOLVO CX60) be advised - Phi Truong + Debbie Stack were true professionals, competently getting our car done very quickly. Great ! More

The Embodiment of Customer Service!! I would like to thank my service advisor Jeff for his outstanding customer service!!! It is the benchmark to what others should be measured! He epi I would like to thank my service advisor Jeff for his outstanding customer service!!! It is the benchmark to what others should be measured! He epitomize what customer service should be! … the degree of customer service we (as a customer) have come to look for; and what we thought was lost! I was not disappointed! Again THANK YOU !! More