Don Brown Chevrolet, Inc. - Service Center

I have been a customer of GM products for many years, and this is the first time I have had bad service from a dealership. I brought my car in for services because the engine light was on. I scheduled servic this is the first time I have had bad service from a dealership. I brought my car in for services because the engine light was on. I scheduled service for 7am on Monday, June the 6th, 2025. I was the first person in line and my car was taken in at 7am. I was told that my car would get to a tech person right away and that I would know something before noon and that they would take me home. When I had not heard from anyone by noon, I called and asked what was the diagnosis for my car. I was told no one had looked at my car and that they should have some information soon. I waited until about 4pm and called back to ask what was the diagnosis, and was told that they still had not received that information, but should know something first thing tomorrow morning. Now, mind you that I am the one calling and checking on my car because no one from the dealership (Jason, my rep.) was providing me with any information. When I call on Tuesday afternoon, again no one called me so I had to call, I was told that it was a sensor that was bad and that they would order the part and have it the next day, and he would fill me in tomorrow once that tech person finished the work. I waited until the end of the day (Wednesday) and call again because no one call me to inform me of what was happening. So, when I spoke to him and ask if I would be able to pick up my car today I was told no. When I asked why he said because the person who was supposed to do the work called out sick, and he had to assign it to someone else. So I asked if this new tech person was finished with the work, I was told no, because he had not started to work. I asked him why he couldn't have called me and tell me what was going on??? He said because he was busy. He said that the new tech person should be starting on it in the morning (Thursday). So, at this point he offers to sent the van to pick me up so that I could get a rental to use while I waited for my car. At this point I was without a vehicle for three (3) days. The next day (Thursday) I waited until the end of the day and I called in again since no one had called me. I asked him what was the disposition of my car? I was informed that at this point this new tech is having issues with my car and has to work with GM to resolve the issues and it should be taken care of tomorrow (Friday). At this point I called the dealership and asked to speak to the Service Manager, was connected and left a message. I waited until just about the end of the day of Friday to see if I would get a call from the dealership, but I didn't, so I called him to see what was the disposition of my car. He told me that my car was not ready and that it would have to be next week. Just to recap the type of service i had rec'd up until this point was that if I didn't call the dealership I would not have know anything about my car, but was continually told that I would be updated. This type of behavior continued until I picked up my cay the following Friday, 6/27/25. I was frustrated that it's now Friday, so I called the dealership at about 3;45 pm and left a message for him to call me and let me know what's going on with my car. he calls me back around 4pm and says my car is now ready and that I need to get there before 5pm because the service department closes at 5pm. So now I have to stop everything that I am doing and rush down to the dealership or I won't be able to get my car until Monday because they are not open on the weekend. So, I drop everything and rush to the dealership, I arrived at about 4:50 - 4:55. He rushed me to sign paperwork and then asked me: Did you fill up the tank with gas? I said no, I didn't know that was a requirement. I said if that was, couldn't you have said something when you told me to hurry up and come get my car. Then he said, You Know They Are Going To Charge You $10 Per Gallon For Not Filling It Up To Wherever It Was! Never Again will they see me car. More

Dealership was Professional and resolved my issue. Kensi and Jack are an asset to your organization. Kensi and Jack are an asset to your organization. More

Jack was nice. He was professional and gave good details. Also, he returned my texts. He was professional and gave good details. Also, he returned my texts. More

This dealership stands by their word and was willing to resolve an issue promptly when a mistake was made. Sometimes things happen and it’s so great to find someplace who is willing to take accountability resolve an issue promptly when a mistake was made. Sometimes things happen and it’s so great to find someplace who is willing to take accountability and make things right! I got a quote for repairs and specifically requested labor to be included in the estimate so I knew what to expect. It turns out labor was not included and this mistake wasn’t identified until after repairs were completed. They honored the written quote I was given due to the mistake on their end. Repairs were also completed promptly and they offer a shuttle. I was looking for a new dealership to take care of specialized repairs for my Volt hybrid and definitely plan on coming back! More

This was a bad experience from the beginning. The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from d The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from doing unnecessary work on my wife's Chevy Trax. he said the car needed Ball Joints only after I ask him how was every thing ok with her car. We bought this car at Don Brown and have put 31,000 miles on it . We were going to visit the new car lot side to look at new cars, but after this episode with Jere Price, we decided we will trade at another dealer and maybe another make. More

I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work being performed on my Camaro SS. In good faith, I took the review down after being reassured by Pam-Customer Service Manager that they would be able to provide a great experience moving forward. Over the timespan of one week, I’ve had ONE 3 minute conversation by phone with my Advisor during the initial car intake process. Lack of follow up continued and I received zero diagnostic updates throughout the week and no response to my text messages or calls about service. Interestingly enough…25 minutes prior to their closing for the weekend on Friday, 2/2/24 5 days later I received a TEXT message from my advisor stating my car is ready for pick up. How is completion of service possible without verbally communicating details of the diagnostic and services performed, and providing a breakdown of total costs? There is zero regard for the customer experience, and it’s feels very intentional and deceptive to avoid communication and complete services without advising of parts and labor. As a customer, Don Brown was my go to choice (5+ years) for servicing my Camaro. Something has drastically changed within the last year. You’ll see other recently posted reviews with shared, yet individual experiences about this, so I’ll refrain from mentioning that again here. My focus is to ensure my car has been thoroughly inspected (this time) and the 2.4k worth of services performed, are well done. I’ll update my review at a later date to recap my experience and if an escalation to the MO consumer protection complaint filing channels were necessary =/ More

Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the check engine light. Went somewhere else and they changed the thermostat, a sensor and a tie rod end at a 1/4 of the price. The check engine light went out the error codes were gone and it passed inspection and running fine for over a month. Stay away from this service department . Overpriced and lack troubleshooting skills beyond a diagnostic tool. O Reilly auto parts will plug into for free. Sorry I wasted my time and money. Sincerely Robert Koehler and Amanda Krouper More