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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
232 Reviews

232 Reviews of Don Brown Chevrolet, Inc. - Service Center

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April 18, 2024

I had my first oil change on my new Trailblazer at Don Brown today. Easy to set up appointment, service tech was friendly. Nice to have a library across the street to wait at. Texted me when finished, More

by ehrestiltskin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray, Andy
Apr 19, 2024 -

Don Brown Chevrolet, Inc. responded

Thank you so much for sharing this with us! We truly appreciate your business; our team is here for future needs. See you next time!

April 09, 2024

They need better mechanics and advisors in their service department! Went to have an alignment, for them to say I need new outer tie rods but they are already new. More

by EB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Rines, Michael Carnaghi
Apr 11, 2024 -

Don Brown Chevrolet, Inc. responded

Here at Don Brown Chevrolet, we take great pride in being fair and transparent, and we are disappointed to hear about your less than outstanding experience. We are happy to discuss this further at your convenience. Please reach out Pam in Customer Service 314-772-1400.

Apr 11, 2024 -

Don Brown Chevrolet, Inc. responded

Here at Don Brown Chevrolet, we take great pride in being fair and transparent, and we are disappointed to hear about your less than outstanding experience. We are happy to discuss this further at your convenience. Please reach out Pam in Customer Service 314-772-1400.

March 07, 2024

This was a bad experience from the beginning. The service guy Jere Price who sign this vehicle in turned out to be the most unfriendly person ever. the Guy got angry because i stopped them from d More

by Lomile20
Recommend Dealer
No
Employees Worked With
Jere Price/ service, was not a nice person
February 23, 2024

I always had pleasant experiences with people at Don Brown from the help desk to the mechanics and shuttle service and give me confidence with my car driving. More

by kdyzrubaii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jere
Feb 26, 2024 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the outstanding review! We appreciate your business and will see you next time!

February 04, 2024

I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work More

by Mari P.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Heitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jere Price
January 28, 2024

Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the More

by rlakoehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

Very easy professional process. Got me in and out. Also got a rental car at no charge. More

by yashicabryant2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we hope to see you again!

October 19, 2023

Nice and friendly service department. Very helpful, and seemly honest with what work needs to be done. More

by timmartha1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the wonderful review! Our team is here for any future needs; come back and see us!

October 10, 2023

The service was excellent, enjoyed the people an experience. The wait was a little to long More

by crysROBIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! It was wonderful working with you, and we hope to see you again!

October 10, 2023

Great customer service. Was able to get an appointment the same week. Keep it up. More

by robertia1925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate you sharing this with us! Our team wishes you all the best, and we will see you next time!

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