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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
237 Reviews

237 Reviews of Don Brown Chevrolet, Inc. - Service Center

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July 12, 2023

Beyond thrilled with my experiences at Don Brown Chevrolet! I have returned twice now & left so happy both times. More

by JMLANDECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rines, Andy Ray, Michelle Lokey, Ben Yates
Jul 13, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the 5-star review! We're happy you are thrilled with your experiences. See you next time!

July 12, 2023

I really do like this dealership and the workers are great to tell you the truth More

by awdierker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the review and feedback!

July 12, 2023

I was pleased with how quickly the service/ repair was completed when I needed by vehicle repaired. More

by L.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the review. Our team hopes to earn your business again in the future.

July 12, 2023

Professional, personal and prompt! !! Perfect!and it doesn't take me 15 words to say that More

by JANESEHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jere
Jul 14, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the review. We strive to be professional, personal and prompt with everyone we see.

July 11, 2023

i had a great overall experience the staff was very nice and let me know how long the repair would take and keep me informed the status on the repair. More

by nicole.caudle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Don Brown Chevrolet, Inc. responded

It is great to hear everything was done quickly and to your satisfaction!

July 11, 2023

No honest upfront on cars and sell cars with a lot of problems with them More

by yvette1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Heitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Casby, Brandon Boyd
Jul 25, 2023 -

Don Brown Chevrolet, Inc. responded

Hi, we regret to hear that you had this experience with us.

July 10, 2023

Trevor was great and very responsive. He provided updates and responded in a timely manner More

by AUGUSTA.ORBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Jul 11, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the 5-star review and positive feedback on Trevor!

July 10, 2023

Very honest ,service was great,overall a good place to take your car for repairs More

by joyew98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the 5-star review. We're happy to hear you received great service. See you next time!

July 10, 2023

I scheduled an appointment for Friday, June 30. When I arrived I was told they were overbooked and come back July 5. I did and called in the afternoon for info on my car. Was told they were over More

by phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Michael
Jul 11, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for sharing this feedback on your experience. We're sorry to see that this service visit could not meet your expectation and for any additional inconvenience it may have caused. If possible, we would appreciate the opportunity to earn back your business; if this is something that interests you, please contact me directly at 314-488-3129 at your convenience. We greatly value your business and I look forward to speaking with you again soon. - Pam Heitz, Customer

Jul 13, 2023 -

phyllis responded

Good customer service would prioritize the earlier appointments. There was nothing indicating that anyone in that area had any skills to recognize that. Your business will suffer if it continues.

July 10, 2023

Great dealership great staff very friendly and helpful and very clean...Terell Brown was knowledgeable and patient with my wife.... when I brought her up to Don Brown..,he took care of us....she is very h More

by bkhenry50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrell Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the 5-star review and the positive feedback for Terrell. We hope he'll be able to help you with your new car also. :) We hope your wife enjoys her new Trailblazer!

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