My 2011 Pilot broke down on the side of the road, no power, nothing, could not even get it out of gear to push it off the road. Had it towed to Don Carlton. They said it was the alternator. Took them four days to change it out and charged $1100 to repair with four hours labor including one hour cool down (it was setting on their lot for days, so no cool down was necessary!). A mechanic on YouTube showed how to change one in 45 minutes. I called their competitor, South Point Honda, they said the cost to replace a alternator would be between $550 and $900 depending on the vin which I did not have at the time. I asked the service guy why it was so much higher and his response was "I don't know"!
We have bought two Hondas from Don Carlton and they have always serviced them, but never again. I would give them zero stars if I could. They take advantage of people!