Don Davis Nissan

Lack of Professionalism Granted, I would have dismissed this whole scenario if not for the blatant and unprofessional disrespect from Carlos. Yes, I was frustrated at the Granted, I would have dismissed this whole scenario if not for the blatant and unprofessional disrespect from Carlos. Yes, I was frustrated at the fact that it took two and half hours to change (1) tire and an oil change when I was the third vehicle in the bay @ 7:40 this morning. And even though Carlos kept me abreast of the situation, he reiterated that the technician was slow and worked at his own pace?? Must be nice... I wished I worked at a cushy job that I did not worry about my superiors or the customer and his/her time restraints! His constant arguing with me over my damaged tire, missing valve cap, and the whole entire process was unnecessary, uncalled for and total beneath customer appreciation. I know there is two sides of the coin so I challenge Mr. Alvarson to a face to face conversation in DDAG office. Trust me, my schedule is more hectic than yours but I feel if you're going to allow employees to circumvent with customers, you may choose your candidates more wisely. Some of us have been around the block once or twice. Especially when it's your hard earned money that keeps Mr. Alvarson employed. Ms. Wiley was excellent and in tune with my mood even going as far to ask me if everything was alright., even though we haven't even spoke a word to each other. She should be getting the five star review. Mr. Alvarson.. it was all I could do to give one star! I have bought five cars from this dealership and the bad taste left in my mouth from Mr. Alvarson does not reflect the whole team for they truly do have a few excellent people that do care about the customers. I hope it was worth it Mr. Alvarson. I would be hard pressed to buy another vehicle or recommend anyone I know from buying a vehicle from DDAG. Rod L. More

Extremely Friendly Service The service department was pushing a good 5 stars until the 2 hour estimate turned out to be 4 1/2 hrs. I called to confirm the car was ready, the lad The service department was pushing a good 5 stars until the 2 hour estimate turned out to be 4 1/2 hrs. I called to confirm the car was ready, the lady on the phone that checked for me said it was. I was dropped off (so no way to leave) and was told the car was not ready. I was informed the car wash they said they would do and that I pay for on an extended warranty wasn't done but if I could wait anohter 90 min then they could get to it. I'm guessing there are inefficiecies in the department when a tire rotation, oil change and inspection (yep, that was all) take half a day - even when I booked a 7;30 appt in advance on a Friday (not Saturday) morning and was one of the first service customers in the door. I will go back but only because Buddy was extremely polite, respectful and friendly. But it still took way too long given the advance arrangements. More

Wonderful Does matter what i come in for you guys make me feel like im VIP when im not enough no were near that status. Which is wonderful. Does matter what i come in for you guys make me feel like im VIP when im not enough no were near that status. Which is wonderful. More

Brake job I would have rated this less than zero when I first brought my car in for a break job but when they corrected the issue it was awesome. Great staff, a I would have rated this less than zero when I first brought my car in for a break job but when they corrected the issue it was awesome. Great staff, an every effort to improved the service. More

Great Service from Service Department Chris Vasquez The Service center Advisor Chris Vasquez was extremely helpful and great to work with. I Will Use him again! He was extremely helpful and kept me inf The Service center Advisor Chris Vasquez was extremely helpful and great to work with. I Will Use him again! He was extremely helpful and kept me informed on what was happening and when I could pick up my car. Chris makes the Don Davis Service Department a better place. Thanks for all of his help! A++++ More

Was not informed it would be at least 2 hours to fix tire I normally get good service from Don Davis, but this time around, I went in for a simple removal of a nail in my tire and of course patch up. First of I normally get good service from Don Davis, but this time around, I went in for a simple removal of a nail in my tire and of course patch up. First of all, it took more than 5 minutes (It was not busy at all) before anyone came out to speak to me, then, I was not informed it would take at least 2 hours. I finally needed to leave and found out that my car had not even been attended to, I left with the job not being done. Had I known it would take so long, I would have gone to the tire shop 5 minutes from my house. This was a great disappointment. I'm starting to wonder if the quality is slipping at this dealership. More

Good job Good experience. Will consider using Don Davis again for a new car purchase. The only issue I had was with rebates and APR. Felt like it needs to b Good experience. Will consider using Don Davis again for a new car purchase. The only issue I had was with rebates and APR. Felt like it needs to be a solid deal before going in to finance. No rebate and APR changes at finance. The Tony and Ngozi team is great. More

Exceptional service. My service advisor Gaby Romero was awesome! She worked closely with the mechanic to ensure all my concerns were addressed. The mechanic who worked on My service advisor Gaby Romero was awesome! She worked closely with the mechanic to ensure all my concerns were addressed. The mechanic who worked on my car went above and beyond. His attention to detail was impressive. The professionalism displayed by these two professionals truly made a positive impact for Nissan! Very satisfied customer! I would like to thank them both as well as the courtesy van drivers. More

Oil change Service people are great, Mauricio is so kind n professional.. he deserves to be recognized!!! The service area is clean with good music playing. I wi Service people are great, Mauricio is so kind n professional.. he deserves to be recognized!!! The service area is clean with good music playing. I will recommend this dealership to my friends. More

very good knowledge of product very good, extremely cordial, very competitive with pricing. went to all lengths to make me feel welcome and look forward to any knowledge of product very good, extremely cordial, very competitive with pricing. went to all lengths to make me feel welcome and look forward to any future dealings. More