Back

Don Franklin Lexington Hyundai

Lexington, KY

not yet
rated
678 Reviews

3340 Richmond Rd

Lexington, KY

40509

Directions

Filter Reviews By Type

Showing 678 reviews

April 20, 2016

Great Enjoyed working with Jordan Stevens and Scott Keyland. They found the car I wanted in Tn and brought it to their dealership for me to purchase. More

by Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Keyland, Jordan Stevens
Apr 21, 2016 -

Don Franklin Lexington Hyundai responded

Hi Mo, Congratulations on your new vehicle! We are pleased to see that you enjoyed the service our team provided. Thank you for taking a moment to share your experience. We'll make sure to pass on the kind words. We look forward to servicing your vehicle for years to come.

April 19, 2016

2016 Tucson Thank you. James really made the deal happen and Brian was great at getting us set up. I appreciate JB spending so much time with me selecting and d More

by greg16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB Connors, JAMES ANDERSON, Brian Williamson
Apr 20, 2016 -

Don Franklin Lexington Hyundai responded

Thank you for taking the time to review us, Greg16! We're happy to see that you had a great experience with our team, and we'll be sure to share your kind words. Thank you for allowing us to earn your business. We look forward to years of service with you.

April 19, 2016

Excellent Great employees. Great service. Great Car. The salesperson was respectful and considerate of my specific needs. He didn't push but he offered the nece More

by chrislyn.ruddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Lovitz
Apr 20, 2016 -

Don Franklin Lexington Hyundai responded

Hi Chrislyn, Thank you for taking the time to share your view. We're happy to see that you are all around happy with our team, service and your vehicle! Your kind words mean a lot to us at Glenn Hyundai. Thank you for allowing us to earn your business. We look forward to years of service with you.

April 18, 2016

New car for a Mother Brian has been very helpful in making this decision on purchasing a new car for my Mother. After some confusion on the internet pricing and going back More

by John Miller RPh
Recommend Dealer
Yes
Employees Worked With
Brian Williamson
Apr 18, 2016 -

Don Franklin Lexington Hyundai responded

Mr Miller, Thank you for stopping by today, we would love to have met your mother and shown her the vehicle and hope to get the chance to in the future. In regards to pricing we feel like we offer the best pricing with full disclosure and provide rebate disclosures on our vehicle listing specifically this Tucson. With financing, we provided you with the information you requested, if there is some confusion, we apologize and would love to go over the manufacturers incentives with you again. Brian, We appreciate you wanting to trade your mothers vehicle however with it not being present we could not give you an exact quote that's why we offered to regroup when the vehicle would be present. Brian, we appreciate every opportunity to help our customers find the right vehicle and are here to help you with any additional information you may need. You can also call and ask to speak with Management anytime 859-263-5020 and ask for a Hyundai Manager. Thank you, Glenn Hyundai

April 18, 2016

Great experience Brad could not have been better to deal with. He was super helpful, nice, friendly, and responsive. He quickly responded to all of my questions, kept More

by LLW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Keyland, Olivia Tudor, Brad Lovitz
Apr 20, 2016 -

Don Franklin Lexington Hyundai responded

Hi LLW, We appreciate the very kind words. Thank you for your insight on the customer service you received. We work diligently to always put ourselves in our customers shoes. We are pleased to hear the awesome words written about our team. Thank you for letting us know that we are on the right track. We look forward to seeing you and some of your referrals in the future.

April 14, 2016

The best ever Have bought 15 cars and this dealer ship is the best car buying I have ever experienced in my life they are truly a family I appreciate all that worke More

by Kathy mitchem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Cobb rating is a 5, Scott Keyland, Olivia Tudor, Misty Roberts
Apr 18, 2016 -

Don Franklin Lexington Hyundai responded

Mrs Mitchem, thank you for you and your family choosing us to be your Hyundai Dealer of choice, we look forward to helping you down the road!

April 12, 2016

GREAT EXPERIENCE! This is my first time buying a car independently (without parents) so I was very apprehensive going into this process. I was treated with respect and More

by alexandriaearly14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DEONTAE BAILEY
Apr 13, 2016 -

Don Franklin Lexington Hyundai responded

Hi alexandriaearly14, We are moved by your feedback. Thank you for stopping in and getting to know us and allowing us to do business with you. We are happy that the process went smoothly for you. We look forward to servicing your vehicle for many years to come. Please do not hesitate to stop in or call if you have any questions.

April 09, 2016

Patient I found that the staff was incredibly patient with my request and needs to decide on the car that was best for me. I was very thankful for them spendi More

by doanm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Franko, DEONTAE BAILEY
Apr 13, 2016 -

Don Franklin Lexington Hyundai responded

Hi doanm, We are happy that you came in and chose us to do business with. We understand that car purchasing is not an easy task and want all of our customers to be as comfortable and confident in their purchase as possible. We look forward to doing future business with you.

April 07, 2016

Example of good customer service "Charlene ""CJ"" Joseph is excellent at listening and acting on what is heard. She asks questions to make sure she understands a customer's needs. CJ More

by an437c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Charlene ""CJ"" Joseph", Casey Dalton
Apr 13, 2016 -

Don Franklin Lexington Hyundai responded

Hi an437c, Wow, thank you for such insightful feedback. We are thankful to have a staff that strives to provide excellent customer service. Thank you for having faith in Glenn Hyundai to provide a quality vehicle and quality customer service. Hopefully we see you before the 36 month period.

April 07, 2016

McKay sonata lease "Consumers today want to be presented with options, in a way that makes them feel that they are getting something just above their budget, but that th More

by keithmckaybiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Keyland, Brad Lovitz
Apr 13, 2016 -

Don Franklin Lexington Hyundai responded

Hi keithmckaybiz, We are pleased to hear that you enjoyed your experience with us at Glenn Hyundai. Come back and see us soon. Thank you for your feedback.

...
31
...