Don Herring Mitsubishi Irving

Shoddy service, excellent management This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a g This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a great reputation, which is well deserved. That being said I cannot in good conscience give their service center a positive review.  I brought my car in for a routine transmission flush and to run a diagnostic because the check engine light had gone on. The problem was an O2 sensor, a fairly small repair. They had to order the part, and told me to come back the following Monday for the repair. But they charged me for the diagnostic which is not a common occurrence when you're getting repairs done in the same shop. In my experience I've never actually been charged for this. Two days later before I had gone back for my O2 sensor installation, my car wouldn't start. No issues with my car, the alternator, the starter, and the battery was new. Couldn't figure out what was wrong so I called AAA. AAA arrived and fixed the issue within 30 seconds. It seems that the Mitsubishi dealership service center had taken the battery apart and failed to tighten it back on. Literally just an issue of an untightened screw that caused me a morning of headache, not being able to get my car to start. This is a careless mistake, but one loose screw can cause greater problems than just a car not starting. It can be an issue of life or death if a few screws are loose in your car. Initially I had felt that both myself as a customer and my car, had been dealt with rather carelessly and recklessly. Until management stepped in to fix the problems. I applaud them for this but still wish the issues could have been avoided from the start. I don't think I should have been charged for the diagnostic, which in the end would have been burning $120 for no reason, IF they had not done the repair for me at no cost. I also can't find any justification for not tightening the screw on my battery. Causing me a full morning of headache with AAA. I certainly won't be back to this service center, but I hope that management will be able to take a very good look at the goings-on here and make sure that the mechanics are doing their due diligence and that the service attendants are charging fairly. I do have full faith that Don Herring being of the highest caliber in dealerships, will fix these issues promptly. More

2nd Great experience. 1 year ago I purchased a new Mitsubishi Lancer at this location. I was very impressed with the knowledge of the sales staff and the willingness of the 1 year ago I purchased a new Mitsubishi Lancer at this location. I was very impressed with the knowledge of the sales staff and the willingness of the dealership to help me get into a great vehicle. Having no issues with the Lancer, and needing a replacement for the family minivan, I went directly back to Don Herring. Like last time, I was very impressed with everyone's knowledge and professionalism. More

Excellent experieince. Everyone at Don Herring Mitsubishi is friendly and helpful. They worked with my wife and me to make sure we got a deal we were happy with. Everyone at Don Herring Mitsubishi is friendly and helpful. They worked with my wife and me to make sure we got a deal we were happy with. More

Highly recommended! Great customer service, great people! Gerardo was really helpful and professional in getting me a great price! (made me feel like family) Carlos was also very helpful and provided great cu Gerardo was really helpful and professional in getting me a great price! (made me feel like family) Carlos was also very helpful and provided great customer service. My family have bought two vehicles from this dealership and have walked away very happy. Both Gerardo and Tim were very attentive in assuring that I understood and was content with the deal I was getting. More

Has been a good experience! We purchased a '15 Mitsubishi Mirage yesterday. Jamal at Sales and Tim at Finance coordinated the deal. Both were very professional and courteous. I l We purchased a '15 Mitsubishi Mirage yesterday. Jamal at Sales and Tim at Finance coordinated the deal. Both were very professional and courteous. I look forward to visiting for the first maintenance service. Thank you. More

Bought a new car Great experience, we are a returning customer. Excellent customer service. Looked at 4 cars that we had previously viewed online. Drove the vehicles t Great experience, we are a returning customer. Excellent customer service. Looked at 4 cars that we had previously viewed online. Drove the vehicles to see which one we liked best and decided what would best accommodate are needs and are wants as a family. More

Great experience getting my first car Gerardo was very professional and did not pressure me to buy a car. He took the time necessary to get to know me as a person. As a result, placed me i Gerardo was very professional and did not pressure me to buy a car. He took the time necessary to get to know me as a person. As a result, placed me in the Lancer which suited the life that I have right now. I appreciate everything the Mitsubishi dealership in Irving, TX. Can't thank you guys enough! More

Great customer service We came early for our appointment to drive the car. Gerardo was available and took us right out to test drive. He explained all about the features bef We came early for our appointment to drive the car. Gerardo was available and took us right out to test drive. He explained all about the features before the drive and responded to our questions as we drove. Very nice man, and was very professional. We got the exact SUV we were looking for. It was the best service we have had, with any dealer. More

Awesome experience I went to look at an older vehicle around 6:30 pm. Wasn't extremely happy with the way it drove but was going to try it anyway. Gerardo was honest whe I went to look at an older vehicle around 6:30 pm. Wasn't extremely happy with the way it drove but was going to try it anyway. Gerardo was honest when he said the bank wouldn't finance it because of the year. I had looked at a car on the showroom floor but thought it would be too much. Not the case. Jason and Gerardo stayed a little late but had me financed and in the car, payment and interest rate I wanted. There was no pressure at all. Awesome experience and I will be back. More