Sherri Herring

We have been coming here since 2018 since we purchased our new Outlander. We always have a great experience from the service department. The lobby is always nice and clean and the coffee station is great. our new Outlander. We always have a great experience from the service department. The lobby is always nice and clean and the coffee station is great. You can drop off your vehicle and they will even shuttle you to your job! Thank you Don Herring! More

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We bought our 2019 Outlander new from Don Herring at the Irving location. Kevin in service is always great to work with every time. We come here for all maintenance and trust that Don Herring will keep us Irving location. Kevin in service is always great to work with every time. We come here for all maintenance and trust that Don Herring will keep us rolling! More

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They are very friendly they have good service. you can recommend someone to them.tanks you can recommend someone to them.tanks More

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My car had a check engine icon on it and it was just a sensor and the customer service was outstanding. They handle the issue very rapidly and I was in and out only with e sensor issue and nothing to pay. sensor and the customer service was outstanding. They handle the issue very rapidly and I was in and out only with e sensor issue and nothing to pay. Thank you guys so much for the quick assistance!! More

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Great My name is Daniel my wife and I was so worried about shopping for an car and have to deal with the run around from previous dealers and get nothin My name is Daniel my wife and I was so worried about shopping for an car and have to deal with the run around from previous dealers and get nothing but waste time... I was so happy with how smooth this process with I was very happy with the service. Thank you for this great SUV!! Until need time I am forever a Mitsubishi driver.. More

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I love it The ateption was Amazing, the sales Man was very nice and Polite, I recomend highly this place, everything was very professionally. And love my new c The ateption was Amazing, the sales Man was very nice and Polite, I recomend highly this place, everything was very professionally. And love my new car More

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Excellent Very helpful staff always come here & get service.i owned 2 Mitsubishi vehicles & my latest purchased was outlader sport.also from parts department Da Very helpful staff always come here & get service.i owned 2 Mitsubishi vehicles & my latest purchased was outlader sport.also from parts department David Munoz always help me on all parts i need. More

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Shoddy service, excellent management This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a g This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a great reputation, which is well deserved. That being said I cannot in good conscience give their service center a positive review.  I brought my car in for a routine transmission flush and to run a diagnostic because the check engine light had gone on. The problem was an O2 sensor, a fairly small repair. They had to order the part, and told me to come back the following Monday for the repair. But they charged me for the diagnostic which is not a common occurrence when you're getting repairs done in the same shop. In my experience I've never actually been charged for this. Two days later before I had gone back for my O2 sensor installation, my car wouldn't start. No issues with my car, the alternator, the starter, and the battery was new. Couldn't figure out what was wrong so I called AAA. AAA arrived and fixed the issue within 30 seconds. It seems that the Mitsubishi dealership service center had taken the battery apart and failed to tighten it back on. Literally just an issue of an untightened screw that caused me a morning of headache, not being able to get my car to start. This is a careless mistake, but one loose screw can cause greater problems than just a car not starting. It can be an issue of life or death if a few screws are loose in your car. Initially I had felt that both myself as a customer and my car, had been dealt with rather carelessly and recklessly. Until management stepped in to fix the problems. I applaud them for this but still wish the issues could have been avoided from the start. I don't think I should have been charged for the diagnostic, which in the end would have been burning $120 for no reason, IF they had not done the repair for me at no cost. I also can't find any justification for not tightening the screw on my battery. Causing me a full morning of headache with AAA. I certainly won't be back to this service center, but I hope that management will be able to take a very good look at the goings-on here and make sure that the mechanics are doing their due diligence and that the service attendants are charging fairly. I do have full faith that Don Herring being of the highest caliber in dealerships, will fix these issues promptly. More

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The best ever I love them all. They are friendly, honest and try their best to help their customers out. Both my son and I have purchased our cars from Don Herring I love them all. They are friendly, honest and try their best to help their customers out. Both my son and I have purchased our cars from Don Herrings dealership. I have been in many dealerships and all they did was to complicate things. Don Herrings employees are like a family and they make you feel at home. I have been their customer since 2012 and will never take my business elsewhere. Recently we traded in our cars and got the best deals ever. Gerardo, Tim and Jason did everything in their power to get us the deal we were looking for and made sure that we walk out satisfied. My appreciation and gratitude goes beyond words. Everyone in this dealership is a star however Gerardo, Jason and Time are the super stars and I trust them with all my heart. Greatest people to do business with, you will never regret it. More

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Exelente servicio Fui al dealer solo hacer mi cambio de inspeccion. Cuando uno de los vendedores se aserco preguntando si esta interesada en cambiar mi carro por que ya Fui al dealer solo hacer mi cambio de inspeccion. Cuando uno de los vendedores se aserco preguntando si esta interesada en cambiar mi carro por que ya tenia mucho con el carro biejo. Yo bromeando dije que talves. Por razones que estava segura que no podia sacar otro carro nuevo. Gracias por la gran alluda y el buen trato totalmente se los recomiendo. Y gracias a JR R quien fue quien me alludo y me convencio More

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