Don Herring Mitsubishi Irving

Bought a used car via Internet. Upon pickup and final inspection, discovered glove compartment was faulty. Minor issue? Yes. Were they willing to work with me? Absolutely not. Worthless customer service inspection, discovered glove compartment was faulty. Minor issue? Yes. Were they willing to work with me? Absolutely not. Worthless customer service and absolutely no care for satisfaction of customer. More

I bought a 2009 Lancer at the end of 2008 and got treated really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But th really well, I made at least two requests for special discounts on top of an already good price and they considered them and actually did it. But the reason I am leaving feedback is service after sales. I deployed to Iraq for all of 2009 and my wife drove the new car visiting relatives over several states, I put 3,000 on it myself when I was home on mid-tour leave. Now at 63,000 miles, the air conditioner stopped working so I took it back to Don Herring for service. Noting the high miles had pushed me past warranty and that I had not purchased an extended warranty, the service department began their assessment of the problem. It was nearly a total AC failure and the price to fix it was determined to be $2600.00. Of course I was not happy with this but needed the AC fixed and even with the high price I wanted the Mitsubishi backing on the work so I told them to proceed. I got a phone call the next evening explaining to me that they had a management meeting concerning my issue and they were not happy that my AC had failed and that I was being hit with a high maintenance bill on a Mitsubishi car that was less than 2 years old. They decided to offer me an alternative. If I would purchase the normal 60,000 mile comprehensive maintenance package (even though I was past 60,000) for the price after tax of $675.00, they would take care of the AC free of charge. I wasn't sure of what I was hearing on the phone so I repeated it back to him, "I pay $675. instead of $2600.00 and I get all that extra maintenance and Don Herring is going to pay for all the parts and labor to totally repair my AC." Ebby said that's right all you have to do is tell me to start. No brainer - I told him to start. They wound up replacing 98% of the entire AC system and the final tab that they picked up was not $2600.00, but $3,500.00 after the dust settled. In addition to the new AC system, the car is now running noticeably better. If you have had AC repairs done before, beyond a re-charge, you know it is always several hundred dollars; but to get the entire system changed out with new parts, installed by dealer master mechanics and a comprehensive maintenance package for $675.00; without a warranty pushing them to do it is UNHEARD of. This is the second Mitsubishi Lancer I have owned and I have to tell you they will run to the end of the earth and back for you several times - and if you buy it from Don Herring in Irving TX you won't get dropped after the sale if something really uncharacteristic for Mitsubishi performance happens to you. Don Herring, along with his maintenance and sales staff had a special meeting just to discuss my case and decided eating $3500.00 was the right thing to do. If Don Herring in Irving seems too far for you to drive, I would recommend you do it anyway - buy your car from these guys!!! More

My family and I had a great experience at Don Herring Mitsubishi in Irving, our salesman Mike Wassell was very courteous to me and my family during our visit. The kids enjoyed the playroom inside watchin Mitsubishi in Irving, our salesman Mike Wassell was very courteous to me and my family during our visit. The kids enjoyed the playroom inside watching Disney movies while Mike and I discussed what we needed to do to get out of my 2005 eclipse and into a new family sedan. I told him exactly what I was looking for and my financial situation and he didn’t waste my time with going back and forth with offers, he presented me with a great interest rate, trade-in for my 05 eclipse and affordable monthly payments, my comment to him was “this is too easy!”. I would definitely recommend Mike and Don Herring to my family and friends for new car buying, no pressure sales and courteous, friendly service... Rey C. More

I want to thank all of the guys that worked so hard to put me in my new Spyder... You all ROCK....I have never had such a great experience buying a car.. Mr. H. Sr. Thank you I will always come back... Th put me in my new Spyder... You all ROCK....I have never had such a great experience buying a car.. Mr. H. Sr. Thank you I will always come back... The time that was put in to this deal is priceless.. Please let Brett, Mike, Craig and Don know that they have a customer for life.... More

It was extremely great to talk with and deal with the several personell in the business area. The car dealership has a very nice atmosphere. The reps worked with me on getting the deal I wanted. The wh several personell in the business area. The car dealership has a very nice atmosphere. The reps worked with me on getting the deal I wanted. The whole experience was very relaxing while dealing with financial deal. More

Did not get pressured, which I hate. they took there time with me. I think I good deal. they were willing to fix miner things right away.they were very easy to deal with. No hassles through the whole process with me. I think I good deal. they were willing to fix miner things right away.they were very easy to deal with. No hassles through the whole process. they even made me steak for lunch since they had extra. Big plus!! More

I loved my experience with this dealership. They were more than helpful and sought my needs to the fullest extent. I will definitly do buisness with this company again in the future. Our dealer salesman more than helpful and sought my needs to the fullest extent. I will definitly do buisness with this company again in the future. Our dealer salesman was Jason Bell and he helped us tremendously. More

Great service and good deal - pleasure doing business with - highly recommend this dealership. Just moved here from Canada and I was put totally at ease and not only was the car explained thourouly but a with - highly recommend this dealership. Just moved here from Canada and I was put totally at ease and not only was the car explained thourouly but any questions of the whole process I asked weas explained too. More

will do buisness with this company in future...best give five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best de five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best deal for us and we enjoyed our time here with this company! More

will do buisness with this company in future...best give five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best de five ***** our salesman was very nice, did buisness very well, nice carlot, very socialable, introduced us to other vehicle types and offered best deal for us and we enjoyed our time here with this company! More