Don Herring North Mitsubishi

-------------------------------------------------------- ---------------------------- DISCLAIMER: THIS REVIEW HAS BEEN WRITTEN BASED ON PERSONAL EXPERIENCES. YOURS MAY BE DIFFERENT THAN MINE. DO NOT JUDGE T ---------------------------- DISCLAIMER: THIS REVIEW HAS BEEN WRITTEN BASED ON PERSONAL EXPERIENCES. YOURS MAY BE DIFFERENT THAN MINE. DO NOT JUDGE THIS DEALERSHIP PURELY AND ONLY BASED ON MY REVIEW. CHANCES ARE MY EXPERIENCES AS SHOWN IN THE FOLLOWING MAY HAVE BEEN CAUSED BY COINCIDENCES AND/OR MISTAKES, ALTHOUGH I HIGHLY DOUBT SO. YOU SHOULD READ OTHER PEOPLE'S REVIEWS AS WELL BEFORE MAKING ANY JUDGEMENT. HERE IS THE INTERNET, WHERE IT IS ESPECIALLY IMPORTANT FOR US TO REMAIN FAIR AND RESPONSIBLE EVEN IF PEOPLE MAY NEVER FIND OUT WHO WE ARE. LET US KEEP COOL AND TRY TO HELP RATHER THAN DESTROY. ------------------------------------------------------------------------------------ I was so surprised that there were so few reviews on don herring north at plano texas, perhaps one reason is because few people would go for a mits nowadays, and I thought I'd better stand up and warn the potential customers looking for a mits against the traps at this dealership. Before you go there, read my review and become informed. My review would come in two parts. Firstly, I will let you know that, which has been learned from my experience, don herring offered me (a used cars buyer) an extended warranties that covered nothing. Secondly, based on the experiences of me and my friends, I will complain about the huge amount of money charged for services on its returning customers, which were originally more or less loyal to the dealership as I was. Let's begin with the first one. Four years agao, I went to this dealership and bought an eclipse with low miles. I also paid around $1000 for the so called "4 years/50k miles bumper to bumper" extended warranty. My car broke down last summer, which was caused by a failed electric solenoid mounted on the engine. I went to don herring north and they told me it was not covered by the warranty. I took out my warranty contract and showed it to the service guy, on the paper, it says IN PURE ENGLISH that any electric parts including the "SOLENOID" on the engine are covered by the warranty that they sold to me. I requested an explanation for the contract terms. The guy then went on the line with the warranty company for about 10 minutes and came back telling me that he didn't know how to explain, but my solenoid was not covered by the warranty! Enraged, I insisted that he explains the differences between the "solenoid mounted on the engine" as specified in the warranty contract and "the actual solenoid mounted on my car's engine"! Then another guy came in and began beating around the bush and told me it was a maintenance issue and should not be regarded as a failure of the solenoid, so literally it shouldn't be covered. Did he think I was stupid? If the broken solenoid was not "a failure", why did my car break down in the first place?? My conclusion could only be: the dealership refused to take the responsibilities when the "things" they alleged to protect went wrong. They just didn't respect the contract, and chances are you will not sue them for $1000, because you probably end up paying more to your attorney. They even treated me as an idiot without giving plausible explanations. I doubt the service guy understood the "DIFFERENCES" himself. Now let's talk about their general car service. In short, I THINK the service stuff at don herring north try to up-sell service with up-scaled price to the returning and loyal customers. I have two friends who also own a mits bought from don herring north. We all liked this dealership in the beginning, but we all had been conned as well by it, e.g. paying $300 for a battery change, $199 for wheel alignment (just one time!), etc. I tell you now they SEEM TO prey on the returning customers without mercy, as if they were afraid that they would not be in this business for long, so they try to take as much money as possible. And it works! Why? let me tell you why. I have to say, frankly, their sales persons are patient enough, polite and not pushy at all. You would probably enjoy your shopping time there and may start to like the dealership. Besides, their building is big and beautiful, their front door people are polished and welcoming, all of these establish some kinds of authority, and finally you begin to trust them. It is only at the back door that the dealership's true nature is exposed. Now you had their car, and you came for "professional mitsubishi service". that is when they stop treating you like a friend and it is exactly when you become a game. you won't sort out this trap until a lot of time later, seriously. You just need time to reflect on everything before finally realizing what was really happening. This is my review, and only my personal opinions about this dealership. I tried to be as objective as possible. I did not give the dealership 0s for everything. Their sale-persons are simply great: polite and not pushy. But keep in mind, they will try to survive doing anything, especially for now, as the mits motors is going way up down the hill, its dealers will have to rob you more and more to make enough money to stay in the market. PERHAPS, don herring north is such a dealer. Be aware of don herring north! correct me if anything is wrong. In fact, I wish I was! More