
Don Hinds Ford
Fishers, IN
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Give Chuck a 5***** rating.....he's the best! Don Hinds and the team always make life easy. They get right on the problem and communicate the issues. Great Job!! and the team always make life easy. They get right on the problem and communicate the issues. Great Job!! More
Failure to communicate with each other, with their customers. Went in for a simple oil change, asked about recalls (that i called about but no one on the phone could answer my questions, no big deal), customers. Went in for a simple oil change, asked about recalls (that i called about but no one on the phone could answer my questions, no big deal), simply wanted to CHECK on the recalls, i had another appointment 3 hours after my scheduled oil change, after i had been there for 2 hours and 20 minutes (i was trying to be patient), i checked on my car to find out that the recalls were being performed without my knowing. No mention that i would be waiting for 3 hours, and when it was brought to my service advisor teagan, she simply shrugged it off, zero care and concern. Had she communicated properly to me, i would have been able to decide to move my appointment or go ahead and get my recalls done. I told her i needed to leave, she said well you can’t drive your car with the rear end off, i asked how long it would take, she said i don’t know they are trying to hurry. I’ve never been disrespected and treated like this. She should be FIRED. I will NOT come back to the dealership for sales, service or anything else. She is a terrible example for customer service and needs to be addressed. I would definitely not want someone like that on my team trying to help my customers. I will be taking my business elsewhere and telling everyone i know to do so as well. Absolutely terrible. More
Service was fast, efficient, and done professionally. Wait room as clean and pleasant. Miss the coffee; I’m a big boy; let me decide if it’s safe to get a cup of coffee. Wait room as clean and pleasant. Miss the coffee; I’m a big boy; let me decide if it’s safe to get a cup of coffee. More