Don Jackson Chrysler Dodge Jeep Ram North

Possibly the worst dealership I have ever dealt with. Advertised price and trade in value changed every time they provided a quote. Claimed the advertised price was best price and inclusive then tried t Advertised price and trade in value changed every time they provided a quote. Claimed the advertised price was best price and inclusive then tried to add a few thousand dollars More

Terrible experience Do not recommend The sales associate, Corey, is the biggest xx artist on the planet. associate, Corey, is the biggest xx artist on the planet. More

Avoid this dealer - Financial and Service Issues I purchased a vehicle from Don Jackson North and had a terrible experience. 1) I was sold a $2,997 service contract that I cancelled almost immediately purchased a vehicle from Don Jackson North and had a terrible experience. 1) I was sold a $2,997 service contract that I cancelled almost immediately, but they are now refusing to issue my refund. 2) The car was supposed to include a charging cable, but the bag was empty when I got home. 3) The car was filthy; I found cookie crumbs all over my clothes after sitting in the "cleaned" interior. I have filed complaints with the BBB and am seeking my refund. Buyer beware. More

I had the pleasure of working with Tye, Carl and Mike when I traded in my '21 JL Rubicon for a new one. It was a bit complicated as I live in Virginia, but they made the transaction seamless. Great commu when I traded in my '21 JL Rubicon for a new one. It was a bit complicated as I live in Virginia, but they made the transaction seamless. Great communication throughout the process. They even coordinated meeting halfway in NC to exchange vehicles. They went above and beyond to make it an A+ overall experience. I highly recommend Don Jackson CDJR North More

A guy named Jim had told us that he made sure there were no extra stuff, we then went there the next day and they had us wait all day, and after that they proceeded to tell us they made sure there wasn't an no extra stuff, we then went there the next day and they had us wait all day, and after that they proceeded to tell us they made sure there wasn't anything extra then had us sign stuff and had said what we were signing and then ended up charging an extra 3,500 dollars for an extended warranty without telling us. While waiting Jim had come out and told us very loudly where people were around us that the credit score was the lowest he's ever seen, and had also told us there was water and a vending machine but failed to mention the ice cream and coffee. More

I am extremely disappointed with how this dealership handled our purchase and a $4,000 used EV tax credit. When we bought our used EV, we told the dealership several times that we did not qualify for th handled our purchase and a $4,000 used EV tax credit. When we bought our used EV, we told the dealership several times that we did not qualify for the tax credit. They added the $4,000 credit to the first draft of the contract, and we asked them to remove it. The final lender-approved contract they sent us— and the one the bank funded—did NOT include any tax credit. Months later, we received a letter from the IRS stating that the dealership filed for the $4,000 credit in our name anyway, even though it was not in the final contract. I contacted the dealership multiple times, and a manager admitted on a recorded call that the credit was filed in error and told us the dealership would send us a check to correct it. That was back in February, and we still have not received anything. Since then, the dealership has stopped responding with any meaningful updates. We now have to consider filing complaints with the State Attorney General and the IRS to resolve something that should never have happened in the first place. This has been an extremely frustrating experience, and I want other customers to be aware of how this situation was handled. More

Bought vehicle 29 July 2025 from overseas as I'm in the UK with the military. The odometer and sales receipt showed one mileage; yet when my transport picked it up on 19 Aug it was over 150 miles more. Dea UK with the military. The odometer and sales receipt showed one mileage; yet when my transport picked it up on 19 Aug it was over 150 miles more. Dealer gave several conflicting reasons for the added mileage and has not provided a written explanation nor apology, despite my requests. Fuel levels indicate the car was driven 15–17 Aug while in their custody. Several items sold with the car are missing or defective (advantage kit not provided, no floor mats, only one key, mirrors don’t fold, oil life 50%, stability control error, air suspension leaking). Multiple staff told me “these things happen” and refused to help, along with the GM avoiding my calls, emails, and voice mails. Unsatisfied and would not recommend. More

Worst Dealership ever! I currently have a loan on a vehicle I did not purchase through this dealership and have been trying for 10 days to get them to reverse the financing I currently have a loan on a vehicle I did not purchase through this dealership and have been trying for 10 days to get them to reverse the financing since I never took possession of the vehicle. It was sold and not even on the lot when I went to pick it up, so not sure how I financed it. Then found out it had severe hail damage that was not disclosed when I specifically asked. When I call and ask for a manager, they are rude and hang up on me More

Bait and switch along with very deceptive business practices. We came to a deal and I rented a vehicle to drive from out of state to purchase a new truck only to find out their "out the door price" di practices. We came to a deal and I rented a vehicle to drive from out of state to purchase a new truck only to find out their "out the door price" didnt include taxes. Not sure where else you can go in America to purchase vehicle without taxes?! Upon discovery I was told I need to learn how to read. Stay away at all cost. Very disappointed and a gross waste of my time along with insane lack of respect. More

Worst dealership ever. Go anywhere else. These people are awful- from snake oil sales folks to the anti-service department. They shouldn’t be running a lemonade stand. S Go anywhere else. These people are awful- from snake oil sales folks to the anti-service department. They shouldn’t be running a lemonade stand. Service department will leave you without a vehicle for weeks while they lie to you about why your vehicle didn't get repaired when they said it would. Ask for the service manager and you will get ghosted. Avoid this dealership unless your a masochist. More