Don Jacobs BMW

Cant trust a service department that lies to you. I would like to express my complete disappointment with the Lexington Ky, Don Jacobs BMW service department. It took multiple days of trying to reach I would like to express my complete disappointment with the Lexington Ky, Don Jacobs BMW service department. It took multiple days of trying to reach the service department to make an appointment for my BMW. I tried 2 times using my cars service connect and also placed multiple phone calls. Each time the operator would tell me there is no Service department member available. So I left messages and voicemails to have my call returned with no luck. After 4 days of not having a call returned which included a message that was supposed to be delivered to the service manager, I was able to finally reach someone to make my appointment. I was told that my appointment would take several days due to the nature of the recalls that needed to be fixed as well as some other minor issues. Due to the length of the service I was told I would be getting a loaner vehicle. I told the service department rep that I needed to bring my vehicle in a couple days early to drop it off since I would be unable to drop it off on the day of the appointment. They told me that was fine and that they would have a loaner ready. So I get there and drop my car off fully expecting a loaner vehicle only to be told I couldn't have one. The reason is that I was dropping my vehicle off early and they couldn't give me a car until the day of my appointment. This severely left me in a bind. This was in no way indicated on the phone when I made my appointment as I was told a loaner would be available. I had no ride home and now had to make other plans to get to work for the week. When I asked for a ride home since I was lied to about the loaner vehicle the service representative told me "Well, we can give you your keys back and you can take your car." I found this response to be very rude and highly unprofessional. Due to the unprofessionalism and being lied to, I can pretty much guarantee that my next BMW will not be coming from Don Jacobs. While I cant place any blame on the sales department, the rude way I was dismissed by the service department has left me feeling that my business and referrals are better suited for another BMW Dealer. More

RUDEST SERVICE CENTER I HAVE EVER DEALT WITH I must say I have never dealt with a worse service dept. in my life! Dan Trisko is only worried about quitting time and does not want to help you at I must say I have never dealt with a worse service dept. in my life! Dan Trisko is only worried about quitting time and does not want to help you at all. He refused to give me his last name when I finally had had enough of his crap. He was sure to give me his bosses name though with no hesitation. Which was Joe Sullivan!! He was also rude and told me keep in mind that you did by a used BMW.. "A 2009 BMW X5 with 60,000 miles on it. Really!! So unless you by brand new and let them take advantage of you don't buy BMW! I will never ever by another BMW and I will never recommend DON JACOBS BMW to anyone. This dealership SUCKS!! More

excellent service - call you by name and make you feel welco I have an older X5 and the service department has gone above and beyond helping me through some difficult repairs. I won't hesitate in coming back. I have an older X5 and the service department has gone above and beyond helping me through some difficult repairs. I won't hesitate in coming back. More

Thank You Tim, Dan and the rest of the crew always go above and beyond to provide great service for our cars! Tim even came in early one morning to meet us for Tim, Dan and the rest of the crew always go above and beyond to provide great service for our cars! Tim even came in early one morning to meet us for a service appointment so that my daughter could get to work on time. Thank you! More

Prompt and courteous I have had my 535ix for 18 months and have been to the dealership several times for regular maintenance and for minor repairs of problems that I cause I have had my 535ix for 18 months and have been to the dealership several times for regular maintenance and for minor repairs of problems that I caused. Each time Robbie S. has been exceptionally accommodating, making sure my vehicle was turned around as quickly as possible, and communicating clearly during the vehicle stay. If I had a job opening to offer him I would do so (you better watch out Don Jacobs!). More

Feels like home & Treated like family, *service dept. Best service dept. I've ever experienced! Robbie is the ONLY reason we remained with BMW over Audi. He's a true asset to the dealer! Best service dept. I've ever experienced! Robbie is the ONLY reason we remained with BMW over Audi. He's a true asset to the dealer! More

Reliable consistent and friendly Thank you Tim for taking care of our BMW service needs. You are a 5 star performer. Will recommend Don Jacobs BMW to all. Always a warm welcome whe Thank you Tim for taking care of our BMW service needs. You are a 5 star performer. Will recommend Don Jacobs BMW to all. Always a warm welcome when visiting the BMW service department. More

Great Service I had a great service experience at this dealership during a trip from our home in SC, when our car overheated on the interstate. Robbie went above a I had a great service experience at this dealership during a trip from our home in SC, when our car overheated on the interstate. Robbie went above and beyond getting our car repaired, set us up with a rental car so we could finish our trip and had the car ready for us to pick up as we passed back through Lexington, KY. I want to thank the BMW service team at Don Jacobs for going out of their way to allow us to finish our vacation with as little interruption as possible. Thank you again, you guys were great! More

Outstanding Service Don Jacobs service is the best. Tim will go out of his way to make sure that you are completely satisfied. He explains everything thoroughly and clear Don Jacobs service is the best. Tim will go out of his way to make sure that you are completely satisfied. He explains everything thoroughly and clearly so that you can easily understand. Everyone that I was in contact with at the dealership was more than friendly and helpful. I will return for service in the future without a doubt. More

Always friendly and helpful I have used the dealership for many years. In all that time, I have always had very personal and friendly service. I am greeted by name when I arriv I have used the dealership for many years. In all that time, I have always had very personal and friendly service. I am greeted by name when I arrive. I get a phone call with progress on my car and when I can pick it up. On a recent visit, I had an issue with the extended warranty company. Robbie worked very hard with the warranty company and really went to bat for me. In the end it all worked out and I was very appreciative of Robbie's diligence and patience as I got frustrated with the process. Great dealership and wonderful service department. More