Don Jacobs BMW

Always friendly and helpful I have used the dealership for many years. In all that time, I have always had very personal and friendly service. I am greeted by name when I arriv I have used the dealership for many years. In all that time, I have always had very personal and friendly service. I am greeted by name when I arrive. I get a phone call with progress on my car and when I can pick it up. On a recent visit, I had an issue with the extended warranty company. Robbie worked very hard with the warranty company and really went to bat for me. In the end it all worked out and I was very appreciative of Robbie's diligence and patience as I got frustrated with the process. Great dealership and wonderful service department. More

Great friendly staff I brought my BMW in to have regular scheduled maintenance. I appreciate the way I was kept updated about the status of my car and thought the follow u I brought my BMW in to have regular scheduled maintenance. I appreciate the way I was kept updated about the status of my car and thought the follow up call the next day was such a nice touch. Robbie did a great job taking care of all of my needs. I will continue to bring my car to Don Jacobs anytime my car requires service or is in need of repair. Overall, I had a wonderful service experience that you just don't get anywhere. Thank you. More

Great Service I brought my car in for service. Just thought you know the service was great and Tim Davis was very helpful and friendly. I will definitely tell my I brought my car in for service. Just thought you know the service was great and Tim Davis was very helpful and friendly. I will definitely tell my friends about Don Jacobs and the great service. More

Outstanding Customer Service I have been an Old Don Jacobs customer for over 20 years, and I am long overdue in praising their service department. Both Dan Trisko, and Joe Sulliva I have been an Old Don Jacobs customer for over 20 years, and I am long overdue in praising their service department. Both Dan Trisko, and Joe Sullivan in the BMW service department always go above and beyond to make sure that my car is fixed right and on time. In my last experience there, I needed my car back for a trip very early the next morning. I was not able to pick it up from the dealership, as it was not going to be ready until later in the evening and I had a previous commitment. Dan stayed late of his own accord and delivered the car to my house and picked up the BMW loaner I was driving. That is service! I always feel very well taken care of at Old Don's service department, and frankly, Joey and Dan are a big reason why I have been such a loyal customer. I know I can trust them, and that goes a long way in any business dealing. Thank you Dan and Joe for taking care of me and my beautiful car! More

Awesome. While traveling through town I had a flat tire and showed up at dealership unannounced with no appointment. The service writer promptly greeted me and While traveling through town I had a flat tire and showed up at dealership unannounced with no appointment. The service writer promptly greeted me and took care of my problem quickly and efficiently. Thank you for not allowing this to ruin my trip. More

Spent 2 months trying to get my tires right at a supposed "tire center". I got frustrated with them and made an appointment at Don Jacobs. Within 1 day they had my 2004 545i BMW running like new. I even h "tire center". I got frustrated with them and made an appointment at Don Jacobs. Within 1 day they had my 2004 545i BMW running like new. I even had a couple of follow up calls from Robbie Slusher to make sure I was happy with everything. I would highly recommend them to anyone. More

My name is Rebecca Feasby and I am posting this for your most fabulous service advisor Dan Trisco. He is wonderful above and beyond since 2008. Excellent! most fabulous service advisor Dan Trisco. He is wonderful above and beyond since 2008. Excellent! More

I went to get my 2011 X3 serviced. Dan was amazing as always. I test drove the new 2014 435i and ended up trading in my X3 for a new set of wheels! The sales department was great and no pressure and the always. I test drove the new 2014 435i and ended up trading in my X3 for a new set of wheels! The sales department was great and no pressure and the service department delivered on everything. I love Don Jacobs and will continue using them for all my vehicle's needs. More

This was my first visit to Don Jacobs service department and dealership in many.... years. I have been a true BMW Store customer for several years as I am on my 3rd BMW currently. Robbie was extremely pleas and dealership in many.... years. I have been a true BMW Store customer for several years as I am on my 3rd BMW currently. Robbie was extremely pleasant, caring and provided excellent customer service. He provided contact information, an estimate of the repaired vehicle and professionalism. The service was done in a timely manner with excellent communication. This was a pleasant surprise since my last visit at the dealership. Robbie was excellent to work with and would certainly return to the service department. I commend the positive changes and wonderful employee representatives. More

The service department at Don Jacobs is top notch. They always go above and beyond to help me. I will never go anywhere else for service. Thank you to the entire staff! always go above and beyond to help me. I will never go anywhere else for service. Thank you to the entire staff! More