Don Jacobs BMW

Was deceived by the sales man in the service department on July 17th, 2023 I mean an outright lie, that he put in writing. First tried to stiff me with a non-working key, then tried to convince me that I on July 17th, 2023 I mean an outright lie, that he put in writing. First tried to stiff me with a non-working key, then tried to convince me that I need to spend over two thousand more dollars, to get the key to work. Informed me that my BMW needed over seven thousand dollars worth of repairs, which I almost signed up for. When I backed out, they knew I would go elsewhere and only then decided they would reimburse me for the non-working key. I called 24/7 Locksmith, and they got my non-working key, that I was attempting to replace fixed in less than thirty minutes. While they were performing the diagnostic on my BMW he showed me that my original non-working key had been disabled, whereas the sales man in the service department at Don Jacobs BMW, put in writing at all of the keys had been enabled. I have photographic evidence of this deception. If I had not been on medical leave to have time to investigate this issue, I may not have had the time to find this small detail. This is what they are counting on. I am a public school employee. This is how they deceive their customers. Beyond despicable. Just pathetic. More

Probably the fastest and easiest car buying experience I’ve ever had. Will definitely do business with them in the future. I’ve ever had. Will definitely do business with them in the future. More

The worst dealership I’ve ever dealt with after purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW r purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW refuse to repair the issue.. there is no way in the world that they did not know about this vehicle. Having this problem IF it went through their service department before being placed on the lot for sale I will never deal with BMW of Don Jacobs in Lexington Kentucky. Again and I urge any Other potential buyers to take the car to your mechanic before purchasing to be inspected. More

The WORST ever experience in purchasing a car, and then end up with a major problem less than two weeks later. end up with a major problem less than two weeks later. More

Very attentive to my needs. Fair to work with on my trade in responsive to email and text inquiries Fair to work with on my trade in responsive to email and text inquiries More

Extremely helpful with selection and new vehicle orientation. Financial intake was not cumbersome. Met at the door upon arrival and , as requested, insurance company was contacted regarding vehicle orientation. Financial intake was not cumbersome. Met at the door upon arrival and , as requested, insurance company was contacted regarding vehicle insurance. More

Great people at Don Jacobs from the sales people to the finance department and most of all, my Genius X! finance department and most of all, my Genius X! More

I was so pleased with the experience that I had at Don Jacobs when I purchased my new BMW.All of the employees were very courteous and knowledgeable.I would like to thank Xavian,Jonny,Venessa,Jennifer,Jos Jacobs when I purchased my new BMW.All of the employees were very courteous and knowledgeable.I would like to thank Xavian,Jonny,Venessa,Jennifer,Josh More

Great car buying experience, I would definitely recommend this dealership to anyone looking to buy a new BMW. this dealership to anyone looking to buy a new BMW. More

Excellent customer service, very attentive and experienced. They listen to what you have to say and don’t talk down to those who aren’t very knowledgeable about car issues. experienced. They listen to what you have to say and don’t talk down to those who aren’t very knowledgeable about car issues. More