Don Jacobs BMW
Lexington, KY
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Don Jacobs staff was absolutely professional, courteous and kind. It was 100 degrees outside and the staff remained cool and kept me the customer confident in my purchase. and kind. It was 100 degrees outside and the staff remained cool and kept me the customer confident in my purchase. More
Everyone was OUTSTANDING in the customer service they provided! I would highly recommend Don Jacobs if you are looking for a car with superior customer service. provided! I would highly recommend Don Jacobs if you are looking for a car with superior customer service. More
Very professional and knowledgeable staff from the beginning to the end of the sales experience. Xavian and Johnny where truly a pleasure to work with, Love our X7 beginning to the end of the sales experience. Xavian and Johnny where truly a pleasure to work with, Love our X7 More
I was treated royally Gabe had everything prepared in an efficient manner and Josh Muncy was very efficient as well could not have been treated any better efficient manner and Josh Muncy was very efficient as well could not have been treated any better More
It’s was great they did what they said,the sales person went above and beyond anyone that I have be before,the young lady that handle the financial part of the deal,was great went above and beyond anyone that I have be before,the young lady that handle the financial part of the deal,was great More
I have been planning to buy a new car for the past year but I have been dreading going to a dealership because it’s normally as enjoyable as going to the dentist. Once I settled on wanting a BMW I called a but I have been dreading going to a dealership because it’s normally as enjoyable as going to the dentist. Once I settled on wanting a BMW I called a week ago to ask some questions, I was transferred to Patron. I had a long list of questions and he very patiently went through each of them and did not just answer them, but made sure I understood them as well. I decided I would simply schedule a test drive and then come back another day if I decided to move forward. I was so impressed with the level of service from the time I arrived on top of falling in love with the car that I decided I wanted it. Patron and Tristan worked diligently on a busy Saturday afternoon to make it happen. In my 40 years, this was the most stress free experience I have ever had when buying a new car and I cannot be more impressed with the attention to detail and customer experience. More
Worked with Nick Taylor as my Client Advisor. Nick did a great job of communicating with me throughout the custom ordering and delivery process! Working with finance was seamless. Overall a good experience, great job of communicating with me throughout the custom ordering and delivery process! Working with finance was seamless. Overall a good experience, would recommend the business for sure. More


