Don Jacobs BMW

Dealership was deceptive in their sales process. My vehicle did not come with advertised features. Neither the sales associate Ken Wooden, or the Sales manager Johnny Wells, Revealed this. It was only vehicle did not come with advertised features. Neither the sales associate Ken Wooden, or the Sales manager Johnny Wells, Revealed this. It was only after I got the car home and stated studying the owners manual, did I learn the car was missing features. after several phone calls and voice mails did I learn BMW stopped shipping vehicles with these standard features. that all sales were final on new cars. in fact the sales manager treated me like I was a fool. I came away from the experience thinking who pulls hub caps off of new cars to check to see if all the lug nuts were attached. This is in essence what Johnny Wells the sales manager said I should have done. More

From the minute we walked into the showroom we felt at home. No pressure, just a lot of good information about the cars we were interested in. Price dickering was done with a smile. A super experience. home. No pressure, just a lot of good information about the cars we were interested in. Price dickering was done with a smile. A super experience. More

Ordered an M340xi from Don Jacobs and was impressed by the professional, prompt, and attentive service I received at every step of the transaction. Gary helped explain the ordering process to me and was v the professional, prompt, and attentive service I received at every step of the transaction. Gary helped explain the ordering process to me and was very patient as I visited the dealership weekend after weekend test driving cars. The ordering process was simple and hassle-free and Gary and the dealership did not play any games with price or extras. Gary kept me informed of the status of the car's production at every step. Once the car arrived Gary was very thorough in explaining the features. Josh made the finance process very easy, no high-pressure sales tactics and described each product in great detail so we could make an informed decision. Would definitely buy from Don Jacobs again. More

Good team service in trading my leased BMW. Very professional from all levels of people that I interacted with. Fast process of the transfer being finalized professional from all levels of people that I interacted with. Fast process of the transfer being finalized More

Johnny Wells is the best sales manager of any dealership in Lexington! Go see him you need a new or used BMW or VW! Thanks! in Lexington! Go see him you need a new or used BMW or VW! Thanks! More

As always, Don Jacobs made buying a car easy, efficient and convenient. This was our third car we bought from them and won’t be our last. and convenient. This was our third car we bought from them and won’t be our last. More

Great Dealership, people and cars. They do all the big and little things well. Very professional and attentive to detail. Highly recommend and I am a repeat customer and little things well. Very professional and attentive to detail. Highly recommend and I am a repeat customer More

The X5 we purchased is our first BMW and comes from our The X5 we purchased is our first BMW and comes from our first visit to Don Jacobs Imports, being new to the area. Everyone we met was friendly and h The X5 we purchased is our first BMW and comes from our first visit to Don Jacobs Imports, being new to the area. Everyone we met was friendly and helpful. Patron Hatcher in particular was incredible - highly personable, thoughtful, professional, patient, cooperative and remarkably knowledgeable about all the cars he works with (BMW, Honda and VW). We enjoyed every minute Patron spent helping us. He truly is a Client Advisor / Representative, not just a salesman, and I could not imagine a better one. There are not enough stars for this guy. Sales Manager Johnny Wells facilitated the purchase and financing. He, too, was efficient and professional throughout. More

Patron went out of his way to make it a smooth transaction . Sales mgr Ross works to make the deal a reality . Don’t hesitate to buy from out of state like I did because they are transparent and h transaction . Sales mgr Ross works to make the deal a reality . Don’t hesitate to buy from out of state like I did because they are transparent and honest . You should ask for Patron not only is he a good salesman he’s A great guy . They will answer any questions before , during or after the purchase . Have no hesitation if you are considering Don Jacobs Bmw for your next vehicle More

Just purchased my second vehicle from them and it was another pleasant experience. My salesman, Patron, was no pressure and extremely nice. I’ll definitely be recommending them to my friends. Great job D another pleasant experience. My salesman, Patron, was no pressure and extremely nice. I’ll definitely be recommending them to my friends. Great job DJ! More