Don Jacobs BMW

Robbie Slusher is a benchmark for Five Star Service! BMW ranked number one in the world's most reputable companies in 2015. Excellence is Lexington's Don Jacobs standard of practice. I can attest to thei BMW ranked number one in the world's most reputable companies in 2015. Excellence is Lexington's Don Jacobs standard of practice. I can attest to their high level of professionalism and care which I have always received from purchases to maintenance. My BMW Service Advisor Robbie Slusher is a benchmark for Five Star service! More

Patron Hatcher is a liar! 03/2015 I purchased a 2009 BMW M3 coupe. Patron Hatcher was the salesman I worked with to buy this vehicle. Living In VA Beach I was kind of worried o 03/2015 I purchased a 2009 BMW M3 coupe. Patron Hatcher was the salesman I worked with to buy this vehicle. Living In VA Beach I was kind of worried on buying it because it was out of state, but this is coming from a reputable dealership so I believed and trusted everything that Patron said about the vehicle. He stated there were no dents, dings or major scratches, that was a lie! Vehicle was in a minor collision, he stated that all panels and body work are aligned and colors match, that was a lie! My front bumper, fenders, and hood are all different color whites! Patron is a fraud, a con-man, a liar. He will tell you what ever you want to hear just to make the sale. DO NOT DEAL WITH THIS SALESMAN! More

Horrible I visited the dealership on 11/7/2015, I was supposed to meet with a salesman once I get there I'm immediately pawned off to someone else. This guy tr I visited the dealership on 11/7/2015, I was supposed to meet with a salesman once I get there I'm immediately pawned off to someone else. This guy treats me like I'm stupid doesn't even let me see the car that I am interested in before he starts running numbers and talking numbers. When I find another car that I like I test drive it to check it out and the whole time he's hovering over me like I have no idea what I'm doing because I'm a woman. I was highly insulted. Had no answer from finance, he told me he would contact me that Monday only to never hear a word from the dealership. I ended up going down the street to another dealership who gave me exactly what I wanted at the right price with no low ball on my trade. I will never go back here nor will I recommend them to anyone. More

EXCELLENT SERVICE AND ATTENTION I RECEIVED GREAT SERVICE FROM A VERY EXCELLENT STAFF THAT WAS VERY PROFESSIONAL. ROBBIE SLUSHER WAS VERY ATTENTIVE AND PROFESSIONAL. WOULD HIGHLY RECO I RECEIVED GREAT SERVICE FROM A VERY EXCELLENT STAFF THAT WAS VERY PROFESSIONAL. ROBBIE SLUSHER WAS VERY ATTENTIVE AND PROFESSIONAL. WOULD HIGHLY RECOMMEND TO ANYONE NEEDING BMW SERVICE. More

Robbie Slusher: professional, exuberant, and caring! We've bought several BMWs from Don Jacobs and though the service throughout the buying process was wonderful, the service we receive through the servi We've bought several BMWs from Don Jacobs and though the service throughout the buying process was wonderful, the service we receive through the service department is the real reason we come back. We actually live closer to other BMW dealers, but drive out of our way to come to Don Jacobs. I specifically request Robbie Slusher when my car needs serviced. He's professional, friendly, and has an exuberance about him that actually makes being in the service department enjoyable. Throughout the time that I've known him, he's quickly gone from acquaintance, to a friend, and now to family. He treats us much better than we probably deserve & works so hard to keep an energized atmosphere within the dept. I would HIGHLY recommend him as your next service representative. He's smart, knowledgable, and works diligently to provide updates regarding your service. We love him and would ultimately go elsewhere if he ever decided to leave. More

So HAPPY Lance is back!! So happy that Lance Smallwood is back at BMW service! He is a great guy, professional, and always takes fantastic care of my BMW service needs. Defi So happy that Lance Smallwood is back at BMW service! He is a great guy, professional, and always takes fantastic care of my BMW service needs. Definitely ask for him next time you are at Don Jacobs BMW Service! More

Don Jacobs BMW I have had the good fortune to have had 6 different BMW's from Don Jacobs BMW over the last 21 years (I still own 3 of them) and would recommend Don J I have had the good fortune to have had 6 different BMW's from Don Jacobs BMW over the last 21 years (I still own 3 of them) and would recommend Don Jacobs BMW without hesitation to everyone who is interested in owning or servicing their BMW. Robbie Slusher is the service manager I last dealt with (he is terrific) but I have had experiences with many before him and they are ALL SUPER-PROFESSIONALS with impeccable integrity and outstanding knowledge. In summary, Don Jacobs BMW is THE PLACE TO GO if you want to drive and maintain your BMW and you value peak performance and exceptional service. More

Tim Davis is Fantastic. Experienced a water pump issue while en route to Virginia from Indianapolis. Tim was there with us from start to finish and had us on the road first Experienced a water pump issue while en route to Virginia from Indianapolis. Tim was there with us from start to finish and had us on the road first thing the next morning (much to our surprise), even though we brought the car in just before close. Thanks to Tim we only missed half a day of riding. Can't thank him enough. More

Tim Davis is AMAZING!!!!!! I have taken my vehicle to the BMW dealership and each time I go to Tim Davis because he is great to work with. He always makes sure that the service I have taken my vehicle to the BMW dealership and each time I go to Tim Davis because he is great to work with. He always makes sure that the service on my car is being taken care of and completed properly. Tim also provides my vehicle with a wash and last but not least Tim communicates with me during the service on my vehicle and also does a check up on my vehicle after the service has been done. I highly recommend Tim if you are visiting this dealership for any service. More

Always helpful and go above and beyond I have taken my car to Robbie at the Don Jacob's BMW service center several times and he is always great to work with. He makes sure to address all o I have taken my car to Robbie at the Don Jacob's BMW service center several times and he is always great to work with. He makes sure to address all of my concerns, calls to follow up the next day and even re-washes my car if its not perfect! Robbie has a great attitude and is willing to help in any way he can. More