Don Jacobs BMW

Lance Smallwood is AMAZING!! We have bought several BMW's from Don Jacobs in Lexington. We are very satisfied customers. Lance Smallwood has always been our go to person in the s We have bought several BMW's from Don Jacobs in Lexington. We are very satisfied customers. Lance Smallwood has always been our go to person in the service department. We live 4 hours away from the dealership . Lance is so accomodating when we have to bring our car in for service or minor repairs. He always listen to our concerns and No is never an answer. He gives us a car immediately and call us immediately when car is ready. Lance is very knowlegable about each car we have ever driven. He even shows us new things on our car each visit. Thanks Lance you are awesome!!! More

Great Sales Experience I recently purchased a pre-owned car from Kenny Cross at Don Jacobs in Lexington. Kenny was recommended to me by a friend who recently purchased a car I recently purchased a pre-owned car from Kenny Cross at Don Jacobs in Lexington. Kenny was recommended to me by a friend who recently purchased a car from him. My sales experience was absolutely wonderful. I called the store and asked Kenny to see a very specific vehicle listed on the company website. Kenny had the car ready for viewing immediately after arriving to the dealership. After the test drive, he showed me the cars features, paired my cell phone for bluetooth, and even set my home navigation screen. The entire expereince was wonderful and defintely stress-free. I could not be happier with my choice of car and how Kenny treated me. I will definitely purchase my next car from Kenny Cross and Don Jacobs. More

EXCEPTIONAL SERVICE!! Don Jacobs has the BEST service department! I live two hours from the dealership but Tim has never failed to accommodate me. He always greets me imme Don Jacobs has the BEST service department! I live two hours from the dealership but Tim has never failed to accommodate me. He always greets me immediately and is so professional! He goes out of his way to see that I am checked in immediately and has a loaner car waiting for me. He thoroughly explains any services performed. I can't say enough good things about Tim. He's the best! It is always a pleasure working with Tim! Tammy More

Sales personel just want a sell. Arrived at the dealership to drive a car at 12:34, the sales person didnt have it ready, kept us buisy till it was ready to test drive. I test drove t Arrived at the dealership to drive a car at 12:34, the sales person didnt have it ready, kept us buisy till it was ready to test drive. I test drove the car at almost 1:00 pm. Liked it and then tried to get the loan through our frozen credit due to Anthem "breech". Put almost $2000 down on the car and waited. Left the dealership to pick up kids from school at 1:54pm because it took them that long to tell us about the freeze. Got the credit unfroze for DonJacobs to use. Picked up kids at 3:21 pm. Drove back to dealership almost an hour away, over half way there get a text to not come back for "several" hours. I texted we would go to the movies, also my husband would need to unfreeze the account for the bank they used and give them access. The dealer texted back he didnt need it. Movie ends, we occupy kids, go back to the dealership at 7:30pm! Our sales guy was gone. They needed the code after all, would not give me my money back, let us take the car home at 8:36 pm. We unfroze the account again, costing us $20! Its the next day and 9am 3 hours till24 hours later and still no call. This is an honest response, they have offered us no discount on the car either for all our trouble, just let us drive it home. I am definitly having second thoughts about this place. I would not recommend it if you have a security freeze, they lack communication between employees and buyers. Bad customer service! More

Great Team Members Tim Davis is always available to help me in the most accommodating manner. He completely understands my limitations on time and is more than willing Tim Davis is always available to help me in the most accommodating manner. He completely understands my limitations on time and is more than willing to work with me. Thank you for having such wonderful team members at the BMW Service Center. More

Exceptional Customer Care The service department at Don Javobs BMW far exceeded my expections. Robbie made certain I understood the service notifications before any maintenance The service department at Don Javobs BMW far exceeded my expections. Robbie made certain I understood the service notifications before any maintenance was completed (my first service visit for my X3). He took extra time to answer ALL my questions. He even made sure I had transportation so I could enjoy my day off and time in Lexington shopping at the mall. He contacted me promptly when the car was ready and once before to update me on service needed. I was so pleased with my exceptional service and Robbie's willingness to assist, that I have shared with friends, especially those that enjoy driving BMWs. I will continue to use their service and recommend it to others. Thank you for making me feel so special...keep up the great work! More

Fast, friendly service I recently re-located to Lexington. I have owned 3 other BMW's in addition to my current one. I had the best service experience at Don Jacobs BMW th I recently re-located to Lexington. I have owned 3 other BMW's in addition to my current one. I had the best service experience at Don Jacobs BMW than I have ever had from any other dealership. My car was serviced in a timely manner and all of the staff was incredibly friendly. I do not dread have my car serviced anymore!! More

Excellent Customer Service My service experience was great. Jeff was wonderful to work with. I brought my vehicle in for service in the morning and was given a loaner car. Pick My service experience was great. Jeff was wonderful to work with. I brought my vehicle in for service in the morning and was given a loaner car. Picked up my nice clean vehicle at the end of the day! Jeff was great from start to finish! More

service We're on our fourth BMW from Don Jacobs with Patron Hatcher. We have had excellent service each visit, including spontaneous stops over simple things We're on our fourth BMW from Don Jacobs with Patron Hatcher. We have had excellent service each visit, including spontaneous stops over simple things. More

Great Service & Parts team! I bought my 2005 BMW 330i from Don Jacobs a few years ago and while it hasn't had many issues, Tim has always been there to get me fixed up and back o I bought my 2005 BMW 330i from Don Jacobs a few years ago and while it hasn't had many issues, Tim has always been there to get me fixed up and back on the road quickly! I have also purchased parts from their friendly parts staff and they are always helpful and knowledgeable. More