Don Jacobs Volkswagen

Unhappy long time customer Took my daughters VW Jetta in with a battery issue. Had an appointment at 10:15 am, got it there at 10:00. Got a call after 5 PM saying it needed a ne Took my daughters VW Jetta in with a battery issue. Had an appointment at 10:15 am, got it there at 10:00. Got a call after 5 PM saying it needed a new battery. Then was told it would be the next day before it would be ready. After doing busy with these folks for 30-40 years and buying 6 new cars from them, I felt this was a total slap in the face. More

New vw Had a great experience at Don Jacobs ,love my new golf,my salesman Mark was super,no pressure just a great all around buying experience Had a great experience at Don Jacobs ,love my new golf,my salesman Mark was super,no pressure just a great all around buying experience More

You Will Not Be Disappointed! For this being the first time of purchasing a car independently, it was amazing from start to me driving home in a brand new car! Rich Coleman could n For this being the first time of purchasing a car independently, it was amazing from start to me driving home in a brand new car! Rich Coleman could not have made this experience any more fun or easier on what is typically a stressful situation. Honesty and GENUINE customer service play a role in all my purchasing decisions, and I was completely comfortable working with Rich and I can see why he has been in this business for so long! Not to mention, I got an amazing deal on an amazing car! If anyone is in need of a new car, you will want to work with Rich! I will most definitely be back when it's time to upgrade mine! More

Great Salesman and Dealership I must give the highest praise to the salesman Mr. Robert Harris who helped me while leasing my new 2018 VW Tiguan in April 2018. Mr. Robert Harris wa I must give the highest praise to the salesman Mr. Robert Harris who helped me while leasing my new 2018 VW Tiguan in April 2018. Mr. Robert Harris was very professional, answered all my questions honestly and did all what he can to accommodate my requirements and delivery timeline. I could not have asked for a better lease experience. If I have any friends looking to buy or lease new cars in the future, I will be sending them to Don Jacobs Dealership and telling them to ask for Mr. Robert Harris. More

VW brake light I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was t I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was told at an oil change (tire discounters) that's the fluid or sensor could be the problem. Merrit was awesome at DJ VW, he told me to pull in, 10 minutes before they opened and checked brakes, fluid and pedal. In less than 10 minutes he had my brake fluid topped off, the light and beeping gone and didn't even charge me for the top off! Thanks Don Jacobs VW service department. More

super dealer Dealer treated us like they wanted to trade. Great people to deal with. Totally satisfied with experience. Would trade with them again. Very professio Dealer treated us like they wanted to trade. Great people to deal with. Totally satisfied with experience. Would trade with them again. Very professional sales staff. More

Quality Customer Service and Technical Service Friendly, Respectful this is how I would describe Don Jacobs service dept. Brian gives customer service that is lacking in so many businesses today. Friendly, Respectful this is how I would describe Don Jacobs service dept. Brian gives customer service that is lacking in so many businesses today. Brian makes it a point to know u and your car. Brian gives personalized customer service. I am forever a VW Don Jacobs customer. More

Awesome service! Came in yesterday for a service on my Volkswagen Beetle. I wanted to have my car looked over for any problems, Luckily there were none and Jc got me o Came in yesterday for a service on my Volkswagen Beetle. I wanted to have my car looked over for any problems, Luckily there were none and Jc got me on the road again. I am very satisfied with my service. More

Taking it all Today at Don Jacobs VW JC really took everything I had to offer in. He really payed special attention to all my needs and handled everything with care Today at Don Jacobs VW JC really took everything I had to offer in. He really payed special attention to all my needs and handled everything with care and patience. Great work son! More

Friendly staff, great service. The service department is friendly and professional both on the phone and in person. Merritt Dycus was upfront with the wait time and the service cost The service department is friendly and professional both on the phone and in person. Merritt Dycus was upfront with the wait time and the service cost. He made sure that the work was completed in a timely manner. More