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Don Ledford Automotive

Cleveland, TN

4.4
113 Reviews

4595 N Lee Hwy

Cleveland, TN

37312

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113 Reviews of Don Ledford Automotive

March 30, 2023

Great, professional, friendly and helpful staff. Appointment time was honored and work was done in a timely manner. More

by jon.arbuckle1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Mitchell , Tequila Hill
March 11, 2023

Great deals. Great salesmen. A pleasure doing business with them! Great experience. Check them out. More

by Cmurtha1985
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Richard's and Samuel Bain
January 15, 2023

It was a very pleasant experience, the staff was friendly and curtious. Samuel Bain was exceptional, very professional and knowledgeable. I would not hesitate to do business with him. Highly recommended! More

by bophil2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Bain , Tequila Hill, Adrianne Robinson
June 29, 2022

The worst experience I have ever had purchasing a Jeep in all my life. Too many mistakes were made. After signing all the paperwork and a cashier's check in hand , the GM refused to sale the Jeep because he More

by lakeliving2008
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tequila Hill, Adrianne Robinson
November 24, 2021

Ric Clinton at Don Ledford dealership was amazing in helping us choose and purchase our truck! He made the process easy and enjoyable! We made a new friend in Ric and we highly recommend him! More

by Jct031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Clinton
September 18, 2021

Mason goes the extra mile. 3 car my family has bought in last 10 years. More

by NoahBuiltDeArk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason
July 14, 2021

This is the 3 vehicle I have bought from there .Great place to go I have always been treated great . Great service department to Erin & John are the best More

by Fvarro28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John was the salesman & And see Erin in the service dept
June 19, 2021

Everyone is always very helpful and courteous. I always enjoy visiting the dealership. They're always ready to answer any questions I may have. I would recommend Don Ledford to anyone. More

by djmartin423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tequila Hill
Jun 19, 2021 -

djmartin423 responded

Don Ledford dealership is the place to go for me. I bought my Buick there and take it back for service.

April 06, 2021

I purchased a new Buick Lacrosse in 2017. I could not be more pleased with the introduction to the new technologies which this vehicle had. The salesperson took valuable time demonstrating each aspect of wh More

by Lawyer Logan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All the front office to the Service personnel are 10 star quality, Tequila Hill, Adrianne Robinson
November 27, 2020

Service girl is great. Not very happy with mechanics. Have to bring it back for a third time within 3 weeks. Truck was running fine until I brought it in for 65,000 mile maintenance. Since then, brought More

by jbarnick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tequila Hill, Adrianne Robinson
Nov 28, 2020 -

Don Ledford Automotive responded

Thank you for sharing your experience with us, Mr. Barnick. While we are very grateful to learn that Erin's customer service was able to exceed your expectations, we of course are disheartened to learn of your disappointement with our service department. We do see in your history the work that was done at 65k miles on 10/12/20 and in with the transmission light on 11/18/20 where the fluid was filled which afterwards the light was off and no issues were found by our technician upon returning the vehicle. If we have missed where the vehicle has come back or we were notified that this most recent visit in fact did not correct the issue please do not hesitate to reach out to us so we may correct or look further into a potential issue. Please accept our most sincere apologies regardless, as we absolutely strive for 100% customer satisfaction and value the trust you have placed in us. Thank you again for taking the time to leave us this feed back and have a great day. Best regards, The Don Ledford Care Team

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