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Don Ledford Automotive - Service Center

Cleveland, TN

4.5
79 Reviews

79 Reviews of Don Ledford Automotive - Service Center

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August 01, 2023

I'm glad to see that Erin is still on the job. She is very efficient and knowledgeable. More

by artxjean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
August 01, 2023

The service writers are so friendly and helpful. They always make me feel welcome. I appreciate their courteous manner. More

by Dianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Deaver
July 17, 2023

Excellent service. Booked online and stayed while my car was being serviced. It was fast and easy. People were very friendly. More

by AmandaP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tequila Hill, Adrianne Robinson
May 22, 2023

Well, my first experience was they didn’t top off my fluids on an oil change, which isn’t a big deal but I left it there because I had a thumping noise coming out of my stereo. I have a passenger explor More

by bigmike7288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever the service department manager is in their shop foreman he’s the one that said he didn’t want to get involved in that type of work
April 26, 2023

Beware! Very dishonest. Will lie contradict them self and do anything to take your money More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy, Tequila Hill, Adrianne Robinson
April 17, 2023

Such a great group of people striving to excel at their jobs here. Its a rare find, people that actually want to excel at customer service but that is exactly what you will find at Don Ledford. Very inform More

by MHocutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tequila Hill, Adrianne Robinson
April 15, 2023

The people at the front desk of the service department are clueless. Erin is the only person who was able to help me and she is an excellent asset to your business. More

by Stephen William Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin in Service
March 30, 2023

Great, professional, friendly and helpful staff. Appointment time was honored and work was done in a timely manner. More

by jon.arbuckle1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Mitchell , Tequila Hill
June 19, 2021

Everyone is always very helpful and courteous. I always enjoy visiting the dealership. They're always ready to answer any questions I may have. I would recommend Don Ledford to anyone. More

by djmartin423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tequila Hill
Jun 19, 2021 -

djmartin423 responded

Don Ledford dealership is the place to go for me. I bought my Buick there and take it back for service.

April 06, 2021

I purchased a new Buick Lacrosse in 2017. I could not be more pleased with the introduction to the new technologies which this vehicle had. The salesperson took valuable time demonstrating each aspect of wh More

by Lawyer Logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the front office to the Service personnel are 10 star quality, Tequila Hill, Adrianne Robinson
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