Just took my 2023 Traverse in for diagnostic.
I had a 10:15 appointment. When I made the appointment was told 1-3 hr wait and we have a lounge for you as I told them I was by myself and no one t
I had a 10:15 appointment. When I made the appointment was told 1-3 hr wait and we have a lounge for you as I told them I was by myself and no one to pick me up. When I got there was told my car wouldn’t even be looked at until 4 PM. There were 12 cars ahead of me. I asked do you have a loaner, no. I said I can’t sit here that long. When I purchased the car was told our Service Department is top notch. Why couldn’t someone call and let me know they are backed up. I had an hour drive to the Dealership. Rescheduled me for Thursday and was told I need to have someone bring me. That is not an option for me. Why give appointment if you aren’t going to stick to your 1-3 hr timeframe I was told. I made an appointment closer to home and when I explained what happened was told they have a shuttle that will bring me back home. Very disappointed with the way this was handled.