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Don McGill Toyota

Houston, TX

4.9
1,461 Reviews

11800 Katy Freeway

Houston, TX

77079

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Showing 1,461 reviews

September 26, 2024

It took 4 hours to get my car serviced. The customer service rep did her best by keeping me updated on service status, she apologized on tecnitiam's behalf for delayed on servicing my car a More

by Clara Orjuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla
Sep 27, 2024 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

September 26, 2024

Easy to get to dealer , lots of space inside for cust to relax. Gave a calming experience More

by gene.sproston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rommel
Sep 27, 2024 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

Sep 27, 2024 -

gene.sproston responded

Thanks for listening to my needs and wants. Your team put together a great responce considering so many choices. Professional and easy going, Wish all dealers would take notice. Thank you

September 24, 2024

After I left I found out my mph on dash is not there. Don't know how to correct this. More

by Olderdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
September 20, 2024

Friendly staff, good atmosphere, professional and courteous staff, great inventory, client centric approach, no hassles , More

by Tfanningjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ McCary
Sep 23, 2024 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

September 19, 2024

Extremely busy dealership although all employees have been very professional and respectful within a very hectic busy environment. Outstanding customer service More

by lhogan32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Sep 23, 2024 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

September 17, 2024

Service was great but it took my 5 hours. . But I was surprised now dealership charges 1.75% on credit card transactions even though all the service charges and labor increased a huge amount More

by Mohammad Islam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nos Califica ( Alex)
Sep 23, 2024 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

September 12, 2024

Professional. I did not feel like being in a dealership even I’m in dealership. Enjoying working with my advisor, financial managers to help me get the right veh More

by DannyLhuynh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Ruiz Andres and Bilah
Sep 12, 2024 -

Don McGill Toyota responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

September 10, 2024

Had an appointment and was in/out. Service technicians was friendly and kept me informed. I’ve been a customer of Don McGill for many years. More

by dormanvalerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Harrison
Sep 12, 2024 -

Don McGill Toyota responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

September 09, 2024

Super clean , friendly people great service explained everything everything in a timely manner will always go back , been going for 20 years More

by Raymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Larry service manager
Sep 12, 2024 -

Don McGill Toyota responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

September 08, 2024

No pressure process that resulted in a sale. Berlin was very polite and accommodating throughout the experience. More

by jgoyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erlon, Victor and Juan.
Sep 09, 2024 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

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