
Don McGill Toyota
Houston, TX
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Crystal M. provided exceptional customer service. I arrived late for my 1 pm appointment so had to wait in line like the others, which is fair, and actually it provided exceptional customer service. I arrived late for my 1 pm appointment so had to wait in line like the others, which is fair, and actually it turned out to be a blessing in disguise to have Crystal help me. She finished the Don Mcgill commitment service of my vehicle in time for me to pick up my child after school. Knowing I was on a time crunch, she was courteous to save me time from having to walk to the register for check out, as she herself walked over to where I was waiting inside the dealership to personally hand me the keys and tell me everything was good to go. More
I didn’t have an appointment but was greeted and told they would get me right in. I was in and out within 3 hours! Nearly got to finish my book I brought! they would get me right in. I was in and out within 3 hours! Nearly got to finish my book I brought! More
I pulled up on a Saturday and they were busy. ..not even 3 minutes someone was already helping me! Went inside to speak to service tech. Didn't take long at all! Stayed in touch with me and my car ..not even 3 minutes someone was already helping me! Went inside to speak to service tech. Didn't take long at all! Stayed in touch with me and my car was ready to be picked up the same day. Great..fast service! More
Excellent service. Eric was very helpful in ensuring that the problem to my car was found and fixed. This is after another mechanic shop could not figure out what was w Eric was very helpful in ensuring that the problem to my car was found and fixed. This is after another mechanic shop could not figure out what was wrong with my car. More
Nice price as first time buyer I was charged 6% interest rate, come and enjoy your new vehicle but please make sure to know all the details. You can decline some services from the dealership but they won’t rate, come and enjoy your new vehicle but please make sure to know all the details. You can decline some services from the dealership but they won’t tell you. More
Bought a car from out of state. We closed the deal in late December. It is now the end of February and they have yet to register the vehicle. I can't drive the car because the tempo We closed the deal in late December. It is now the end of February and they have yet to register the vehicle. I can't drive the car because the temporary tags are expired. They offer no help or status updates. More