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Don McGill Toyota

Houston, TX

4.9
1,456 Reviews

11800 Katy Freeway

Houston, TX

77079

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Showing 1,456 reviews

May 30, 2023

Always reliable rapid and great car service w our asst service manager Chris A who understands cars and advises us on our fourth Toyota We tryst Don Magill for sakes and followup service for these grea More

by Gulfcoast Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris A
May 31, 2023 -

Don McGill Toyota responded

Thank you for the five-star review! Congratulations on your fourth car! We truly appreciate your loyal business to our dealership. It was our pleasure to assist you, and we look forward to continuing our relationship in the future!

May 30, 2023

The Customer Service Center Manger's, the technical advisors, the cashiers, the Toyota parts center and the CS response to my call for appointments are the BEST. They're always cheerful, respectful and More

by Loancamary95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Gustavo Reyes
May 31, 2023 -

Don McGill Toyota responded

Thank you for this excellent review and rating! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

May 27, 2023

The services are great. your agent is really helpful. I am happy with your dealer More

by Mienbtran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany
May 31, 2023 -

Don McGill Toyota responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Don McGill Toyota in the future!

May 25, 2023

Either sales team or service team are always very friendly and helpful and always have had a good experience. More

by kkaspar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Cortes
May 26, 2023 -

Don McGill Toyota responded

Thank you for this excellent review and rating! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

May 23, 2023

Exceptional service always! As soon as I walk in I and my Camry are in good hands! Always well taken care of!! Thank you!!! More

by hec6970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 24, 2023 -

Don McGill Toyota responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

May 21, 2023

A lot of wasted time once I agreed to the sticker price (I did not even try to negotiate on that). But then they came up with fictitious charges like pre-conditioning of the used car (almost $3000) and th More

by Gary.ob
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sales guy was great, only Sales Manager and Finance departments were petty
May 23, 2023 -

Don McGill Toyota responded

Gary, thank you for your review. We're disappointed to hear about your negative experience. Our #1 goal is 100% customer satisfaction for any service. Please give our Customer Relations Manager, Lindsey Lobos, a call at 832-772-1000 so that we can better understand this issue. We look forward to hearing from you.

May 20, 2023

Awesome fast service. Very polite and professional. Clean and comfortable service area. Will go again. More

by Edstalopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rubio
May 22, 2023 -

Don McGill Toyota responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

May 19, 2023

Don McGill Toyota performed a fantastic brake job and engine check on my 2002 Highlander . I bought this and 2 other cars from this dealer. Toyota is the best car. More

by Carmel
Recommend Dealer
Yes
Employees Worked With
Donnie Le and his team
May 22, 2023 -

Don McGill Toyota responded

Carmel, thank you for your loyalty to the Toyota brand and for choosing to do business with us. We hope you enjoy your new ride. Come back to see us in the future!

May 22, 2023 -

Carmel responded

You are welcome. I will surely have Don McGill take care of my car because the quality and trust are my main concerns.

May 18, 2023

I alway go to Don McGill at Kirkwood because they always go an extra mile to datos my car needs. Additionally, I trust them and I can be sure that they are really taking care of my services in an honest way More

by dirtsadeorihuela
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donnie Le and his partner Ivan.
May 22, 2023 -

Don McGill Toyota responded

Thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again for all your vehicle needs!

May 15, 2023

Donnie in service was super helpful and very knowledgeable. I felt he went above and beyond. More

by Isaias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Le
May 15, 2023 -

Don McGill Toyota responded

Thank you for your positive review and five-star rating, Isaias! We make it our top priority to treat our customers like family, so it is wonderful to hear that Donnie went above and beyond for you. Please come back to see us again in the future!

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