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Don McGill Toyota

Houston, TX

Overview
Reviews
Vehicles
4.9
1,461 Reviews
Call Dealership (844) 763-9517
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11800 Katy Freeway

Houston, TX

77079

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Showing 1,461 reviews

December 05, 2022

Very communicative. Very much appreciate the service of letting me know if my car needs further attention and with text messages while it’s beings worked on. More

by H.coulter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 07, 2022 -

Don McGill Toyota responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

December 04, 2022

great service and got the tundra platinum that I was waiting for and a great price. thanks for Christina nieves helping me and her manager Chris. More

by mfresa83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nieves
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Dec 07, 2022 -

Don McGill Toyota responded

Thank you for allowing us to earn your business! We hope you're enjoying your new Toyota Platinum! We're also happy to hear that Christina and Chris were able to give you the kind of service we want everyone to experience. Come back and see us in the future.

December 01, 2022

Good service and Steffany helped me and make sure that she explained the thing that need to be done More

by Ric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany
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Dec 01, 2022 -

Ric responded

Good place to buy new car because they have a good and lifetime freebies

December 01, 2022

Service was quicker than expected. Difficult to reach staff at service center over the phone. More

by PeeDevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall
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Dec 06, 2022 -

Don McGill Toyota responded

​Thank you for your review. We're disappointed to hear about your negative experience. Your feedback helps us improve our processes and we appreciate you taking the time to let us know where we fell short. We will be sure to use your experience as a training tool in order to make our phone services more efficient.

December 01, 2022

I can attest of their willingness to create and keep the appropriate environment to develop a positive relationship with a new customer. More

by Carlos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Crawford , Bella, and a fine gentleman of your management team who also came to speak eitcme
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Dec 07, 2022 -

Don McGill Toyota responded

Carlos, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Don McGill Toyota in the future!

Dec 09, 2022 -

Carlos responded

Pleased to have done business with you. I will certainly be back at the dealership and will continue recommending Don McGill, and recognizing the employees who worked with me, Mr. Crawford, Belal, and a member of the management team.

November 30, 2022

Excellent communication, timely completion of service, very good customer service, comfortable waiting area, excellent written report of service. More

by roydff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 30, 2022 -

Don McGill Toyota responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

November 29, 2022

Robert, Cristian Garcia and Karla are amazing team members. Robert is the most humble and dedicated team member I have seen. Cristian Garcia always is very helpful. Karla did an amazing Service. The o More

by D.O.G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Garcia, Robert , Chris
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Nov 30, 2022 -

Don McGill Toyota responded

Thank you for taking the time to leave us a rating and for your feedback. While we are glad to know that Robert, Christian, and Karla provided you with superior customer service, we're disappointed to hear about your negative experience. Your feedback helps us improve our processes and we appreciate you taking the time to let us know where we fell short. We will use your review as a training tool in order to improve communication with staff that didn’t meet your expectations.

November 28, 2022

The service was excellent! All of my concerns were addressed and I was treated very fairly on the price. I'm a happy customer! More

by joeyg7728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ayoub,.Abraham the Technician
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Nov 30, 2022 -

Don McGill Toyota responded

Joey, we appreciate your five-star rating and review! It is our pleasure to help you find the best option at the best price. Come back and see us anytime!

November 28, 2022

Great service top notch communication and the service was very fast and professional. Great job More

by fermincantu3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
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Nov 30, 2022 -

Don McGill Toyota responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

November 26, 2022

Don McGill has serviced my Tundra for 17 years and 238k miles — I trust them for honest repairs at a fair price all done in a timely manner with excellent service representatives. More

by Dmcornell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany
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Nov 28, 2022 -

Don McGill Toyota responded

We are thankful for your business and this excellent review! It is wonderful to hear that you were provided with superior service and that you enjoyed your experience with us. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

Nov 28, 2022 -

Dmcornell2 responded

We also have a 2013 Land Cruiser 160k miles — a testament to excellent Toyota products and a fantastic service department.

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