Don McGill Toyota

Worst service ever Took 4 hours to change oil and rotate tires on my RAV4, they came with my battery was in good conditions but it die 6 days after. Employees there trea Took 4 hours to change oil and rotate tires on my RAV4, they came with my battery was in good conditions but it die 6 days after. Employees there treat you like trash More

Bad service oil change information at front desk I go in for an oil change and asked the how long will it take? Answer, 3 hours! What? So, still needed it so went to sit and wait, so it was ready in I go in for an oil change and asked the how long will it take? Answer, 3 hours! What? So, still needed it so went to sit and wait, so it was ready in 55 mins! They almost lost a customer! And have lost tons more! What a turn off and I was never greeted nor acknowledged. More

Arrogant and old bait and switch Once again car dealerships revert back to the old car trick of "bait and switch". And it was used by Don McGill Toyota, advertising a car at a price, Once again car dealerships revert back to the old car trick of "bait and switch". And it was used by Don McGill Toyota, advertising a car at a price, then saying you can get it at a lower price, and when we got there the unit was $7000.00 more. The sales person was Mike C. An arrogant, narrow minded man stuck in the past, that didn't know how to sell a car to a young man with excellent credit, a great job, a sizable down payment, and financing in hand. I get it, they wouldn't make the money off this deal they had envisioned. But a sale is a sale. 1 hour later, we bought from Gullo Toyota, and it was a wonderful experience. In and out with a beautiful car in 2.5 hours! Bottom line, Don McGill is a place where dreams are turned into nightmares! More

Very disappointed I wish I had read the reviews before buying my tundra. I have had the worst experiences you can imagine. The last straw was bringing my tundra to get I wish I had read the reviews before buying my tundra. I have had the worst experiences you can imagine. The last straw was bringing my tundra to get a scratch repaired that was done while getting an oil change . Kathy was my service advisor. Actually she was one of the rudest people I have ever met. I called to ask what exit I should take. She said she didn’t know and suggested I use my navigation system as no one there would know that. I’m having an eye problem with one of my eyes and could not read the card. When I got there she was angry and mean. I was almost in tears. She thought is was doing me a great favor.. by fixing what they did. I thought I would have a place I could get good honest service. I will never go there again. More

One star is too many! Buyer beware!!! Do yourself a favor and go elsewhere. This shady dealership is the reason all car dealers have bad reputations. Extremely dishonest fr Buyer beware!!! Do yourself a favor and go elsewhere. This shady dealership is the reason all car dealers have bad reputations. Extremely dishonest from the start. The bait and switch is alive and well with this dealer in the finance department. Drive by them on your way to a honest dealership. More

Horrible and belittling service I purchased a certified pre-owned car from Don McGill and 5 days later it would not start. I called the service center and asked what to do and they I purchased a certified pre-owned car from Don McGill and 5 days later it would not start. I called the service center and asked what to do and they said they would send a tow truck. The tow truck took 2 hours to arrive. I had my car towed in and was met by Flame, the service manager. I voiced my concern, granted I had purchased the car 5 days prior to which I was met with "Oh yes honey I know, your world is falling apart". I asked if I could speak to a manager about my concerns and Flame mocked me and said "Yes, I will put you in touch with someone to voice your concerns". I was then given to a salesperson, who was unhelpful and unimpressive. After my car was inspected and a new battery was installed (because I was sold a car with a bad battery), Flame proceeded to lecture me about saving his direct line in his phone to call for maintenance and was angry I hadn't saved his number. I understand that car issues happen, but I expect to be treated with respect and decency when things come up. I felt belittled and insulted by Flame and felt as though my issue was not considered to be of importance. I do not recommend purchasing a car from Don McGill if this is the service and quality experience they show their customers. More

Dishonest and Unapologetic about it 109 days from purchase and to date we still do not have a policy for the extended warranty we purchased. They also sold us a "Certified Pre-Owned Toy 109 days from purchase and to date we still do not have a policy for the extended warranty we purchased. They also sold us a "Certified Pre-Owned Toyota" with a recalled air bag that they did not divulge, a cracked windshield that they covered up with a sales sticker (they later admitted they knew about it), and bad back breaks that needed replacing less than 30 days from purchase. We have put less than 5k on the vehicle since it's purchase on 01/05/2019 and the thing is already telling us that Maintenance is required soon. On 04/05/2019 they told us that the warranty cards had finally been ordered. This was after ignoring all our emails from 01/17/2019-03/29/2019. On 04/12/2019 they told us they would arrive "next week" and as of today 04/23/2019 we still have not received anything. HOW LONG DOES IT TAKE? Also, they notified us that the contract we signed had an error (probably the cause for the warranty company refusing to issue us a policy but they deny this was the issue). They claim to have corrected the issue, so in reality they changed the terms of the contract but state that they do not require my signature???? I no longer trust anything they say. We have emailed the GM on multiple occasions and to date have yet to receive a call from him or a response to any of the subsequent emails we sent him after the 1st one. More

This place is operated by 18 to 25 year old after 6pm Walked into the service area to the first service representative to busy talking to his co- worker buddy to assist me. The Representative at the secon Walked into the service area to the first service representative to busy talking to his co- worker buddy to assist me. The Representative at the second desk over step up and offer me assistance. The entire time I was waiting on my vehicle all the Kids running this place were hanging out! I’m xxxxx amazed this place is still in business!!!! I will say the young man that assisted me and the mechanic that serviced my vehicle were professional. I will also say I have video of how this place is a hangout for some employed young people!!! More

Poor customer service after buying a car 2019 I totaled my car recently and reached out to the location that I bought it from to very warranty and GAP insurance information. I first left 2019 I totaled my car recently and reached out to the location that I bought it from to very warranty and GAP insurance information. I first left 3 voicemails with no return call within a week. I finally called 4 times and was sent to 4 different voicemails. On the 5th call I said that I'd hold for a person to actually pick up the phone. I then spoke to Mike C who was condescending and told me that I had to call the Katy location for anyone to help me (not the location I bought from). When I told him that he gave me his email address to send documents to but never responded. Later that night, same thing; 4 calls and got a human on the 5th call. Mark M was much nicer and said to email him the documents. He also seemed annoyed at first that I didn't go in to sign papers in person... when I no longer live in the area, my car is totaled and I'm on short term disability!!! So I emailed him the paperwork and didn't hear back. I emailed him the next day and he said that I needed to send the total loss statement... that I already sent!!! At least he confirmed when I sent it the 2nd time. I've been so disappointed in the customer service after they sold me the car. Once they have you in a car, they then push you to the side to move on to the next sale. I will never recommend this place again. 2015 Had a great experience when I bought a certified pre-owned in 2015. Ed was the finance manager and got me a great deal!! I recommend him. More

Scamming customer with defective vehicles I would give this place a zero star rating if I could. Back in October 2017, I purchased a brand new Toyota Yaris ia from this dealership. After havi I would give this place a zero star rating if I could. Back in October 2017, I purchased a brand new Toyota Yaris ia from this dealership. After having the vehicle fro less 10 months, the car began to have both mechanical and electric issues. After bringing it to the dealership several times for check ups, the service staff could not get to the bottom of the problem. in June of 2018, after complaining to the same people I dealt with when I first purchase the vehicle, the only solution they recommended was to trade in the car and buy a new one. unfortunately, the urgency for the car lead me to take the deal even though I was loosing a lot of money on a 2018 Corolla. The second part of the story begins a couple of weeks ago. I tried to refinance the vehicle I know have because of the interest rate, but it happens that the vehicle is too far upside down to even consider financing. I wrote a complaint to Toyota because the people that sold me vehicle did not even warned me about the whole I was getting into. Within a few days Toyota corporation reached out to me about the issue and directed me to try to fix the situation with the dealership. Here is the frustrating part begins, I was told I would get contacted by the dealership within a few days, I didn't. When I called back asking what had happened they apologized in behalf of the dealership and said the only solution was to go trough the dealership. After a few days I was contacted by an associate dealership in Katy TX, witch is where I had been taken the Corolla to get checked because this car too came with issues, but like it happened with the Yaris, the response I received is that they could not replicate the issues therefore they couldn't do anything about it. this is where I go for the car to be serviced because of its proximity to my home. The very nice lady over there, offered to schedule and appointment to check the vehicle and to reserve a loaner vehicle while my car was being checked. I dropped the car this morning and picked it up again in the afternoon. After picking the vehicle up they had resolved one of three issues. I spoke with the customer relation manager at the dealership and expressed my frustration with the whole situation, my car is upside down $10k, I lost $1k that I had given to the first car, I lost the $3k incentives because of the previous negative equity, on top of that all the monthly payments I have made to both the car no longer in my position and the new car. The lady in the Katy location apologized and recommended me that to be able to resolve the issue in a better way for me I needed to contact the dealership where I purchased the vehicle. She referred me to the customer relations manager at the dealership where I purchased the vehicle. I proceeded to call this man named Phlame but the conversation did not go anywhere. I tried explaining the situation to this man over the phone but he kept repeating that I needed to take the vehicle over there whenever I wanted to. I asked if he would make an appointment like it had been done in the other store but he said he couldn't do that that it was up to me to bring the vehicle. he also mentioned that the dealership was not a "Walmart" where I could just go and return something and expect to get my money back just like that. He also emphasized that if their technicians could not detect any issues in the car his arms "were crossed" and he couldn't do anything else. I will be honest, at that point I became very frustrated and began to confront him about his treatment to a customer (myself), he began to get angered as well, so I told him that his attitude was not very customer service like, to witch he responded that I was not going to tell him how to do his job and that he was going to terminate the call. (which he did). The part that is most unbelievable to me is that whenever I was having issues with the first vehicle I never heard of such a person as a Customer Service Manager that could have helped me resolve the situation in a way that was most convenient for me as the customer and buyer. I filed a complaint with the BBB, but since they are a non-accredited company I never received a response from them. I'm never buying Toyota ever again. More