Don McGill Toyota

Excellent service with Belal Salesperson Belal took the time and listen to what we needed in our next vehicle we got a great price and service. Very happy with the experience Salesperson Belal took the time and listen to what we needed in our next vehicle we got a great price and service. Very happy with the experience More

NEW Sequoia!!! I purchased a 2018 Sequoia on 11 Oct 2018 and I worked with John Chun (sales manager) and Jay Pedraza (salesman). We came from San Antonio and when w I purchased a 2018 Sequoia on 11 Oct 2018 and I worked with John Chun (sales manager) and Jay Pedraza (salesman). We came from San Antonio and when we arrived, we inspected the vehicle and noticed that the window tint and clear bra was not installed correctly. We made John and Jay aware of the issues and Jay took the vehicle to the shop so they could work on it. After finishing the paperwork in finance, we waited another 2.5 hours for the window tint and the clear bra to get fixed. When they brought the vehicle back, the window tint was corrected and the clear bra was not. I told Jay that I would call him to schedule to return and have the clear bra fixed. I called Jay 3 times the following day and he wouldn't answer my calls or return my call. I sent Jay a text and he responded that he was busy and would call me later. He never called. I also called John Chun, the sales manager, a few times and he wouldn't answer or return my calls. I called to the service department and explained the situation to Lee and he scheduled for me to return on 26 Oct 2018. After I arrived on the 26th, I saw Jay, the salesman, and asked him why he didn't return my calls. He acted as if he didn't know who I was after selling me a $68,000+ vehicle 2 weeks prior. I didn't feel valued as a customer and I decided it was best to just deal with the GM at that point. I went to the GM's office (Todd TeSelle) and spoke with him, at length, about the entire situation. At this point, things changed dramatically, for the better. He listened to all of my concerns and addressed most of them on the spot. He referred me to the delivery manager Flame Chin-Aleong. Flame addressed the remaining issues to my satisfaction. I would like to mention two employees that also contributed to making this purchase a great experience: Kathy Furrer and Brandi. Kathy and Brandi were friendly, helpful, and provided assistance with our tags and registration. Customer service is paramount to the success of a business and also in keeping and gaining new customers. I appreciate Todd TeSelle (GM) for taking the time to listen to me and also for making things right. I am a satisfied customer and look forward to future purchases with Don McGill. More

Reliable, though I have encountered surprising delays. I got the certified car I needed, but have encountered problems with the screen, where the radio, phone apps, etc.are. First, I was told a part would I got the certified car I needed, but have encountered problems with the screen, where the radio, phone apps, etc.are. First, I was told a part would be ordered, but 3 weeks later, I was informed that the faulty part would be fixed right at the shop; then, the next thing I hear is that they found the radio app needed to be replaced. In all, the whole screen will be ordered and replaced; hopefully, this part will arrive by next week. The sales persons and tech have been fine, explaining and apologizing, but the thing I found quite unusual is that if the car was CERTIFIED, how come the screen was faulty? I will leave this for DonMcGill TOYOTA to thoroughly check out every Certified car avoiding useless delaysfor us your loyal customers. More

It was absolutely awesome!!! Great reception wonderful peopl Definitely the first stop for anyone considering a Toyota, new or used, the people are great and friendly and always ready to work with your budget. Definitely the first stop for anyone considering a Toyota, new or used, the people are great and friendly and always ready to work with your budget. More

No pressure The car salesman was informative without bring pushy. The finance lady (don't know her name, hispanic, pretty) was also helpful and informative. The y The car salesman was informative without bring pushy. The finance lady (don't know her name, hispanic, pretty) was also helpful and informative. The young lady at the service counter was all smiles. More

Good Experience The sales people were very nice and knowledgeable. The whole Experience was good. We were surprised that they let us drive out with the new car even The sales people were very nice and knowledgeable. The whole Experience was good. We were surprised that they let us drive out with the new car even though rhe deal was contingent on a trade in that wasn't present at the time, nor was the title. They trusted us on the condition. More

Simply wonderfully waooow Got a great deal for my 2019 Toyota Camry, the staff were friendly and courteous. Most importantly BELAL was exceptionally wonderful and helpful. Kudo Got a great deal for my 2019 Toyota Camry, the staff were friendly and courteous. Most importantly BELAL was exceptionally wonderful and helpful. Kudos Don McGill Toyota. More

Great service! Ty Flame and Terry on helping me get my new 4Runner. They were friendly helpful and informative. Don mcgill toyota houston ask for Flame or Terry Ty Flame and Terry on helping me get my new 4Runner. They were friendly helpful and informative. Don mcgill toyota houston ask for Flame or Terry More

Over 16 years of satisfying service. Purschase of new car Thanks, done in a timely manner and knowledgeable staff, helpful and friendly. very beautiful lineup of cars and colors. Thanks f Purschase of new car Thanks, done in a timely manner and knowledgeable staff, helpful and friendly. very beautiful lineup of cars and colors. Thanks for your service for so many years. More

No pressure Mo was very helpful and informative. He didn't pressure me, neither stress me out. The finance lady was super helpful and friendly and knowledgeable Mo was very helpful and informative. He didn't pressure me, neither stress me out. The finance lady was super helpful and friendly and knowledgeable awesome customer service. I hate that in don't have her name. Hispanic very pretty, was going on vacation after tuesday. The lady at the service counter was also super friendly. More