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Don McGill Toyota

Houston, TX

4.9
1,461 Reviews

11800 Katy Freeway

Houston, TX

77079

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Showing 1,461 reviews

September 07, 2018

Not the best dealer to deal with. They try to sell you all kinds of things to jack up the price. Took a long time to get all the paperwork done after we made the deal. Only reason I bo More

by JOSEMORALES3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terrance and michael
Sep 10, 2018 -

Don McGill Toyota responded

We are so sorry that you did not have the experience you were anticipating. We strive to give all of our customers the best experience possible, and apologize for the high pricing and long wait.

September 07, 2018

Good experience to buy certified car I enjoyed looking for certified Toyota Camry SE with Thomas Nguyen. He is nice and really patient to explain the difference car we are looking for. Ho More

by YIWEI_CHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
Sep 11, 2018 -

Don McGill Toyota responded

Thank you for allowing us to earn your business. We know you have a choice of dealerships when you service your vehicle and we appreciate that you chose us. Come back and see us in the future!

September 07, 2018

Miscommunication between Sales and Finance. Made the sale drag on for weeks, and had to make multiple trips (5 or 6) to the dealership. Finance guy tried to sneak mult More

by RYNE.FERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
Sep 10, 2018 -

Don McGill Toyota responded

We are so sorry that you did not have the experience you were anticipating. We strive to give all of our customers the best experience possible, and apologize that you did not receive the same treatment. Your feedback helps us improve our processes and we appreciate you taking the time to let us know that we fell short in timeliness and finance.

September 06, 2018

2018 RAV4 Purchase I have never met a sales person quite like Mike Flonnoy. I have always bought Chevrolet or Dodge, but this was my first Toyota purchase. If it were More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Flonnoy
Sep 07, 2018 -

Don McGill Toyota responded

Thank you for allowing us to earn your business. We know you have a choice of dealerships when you service your vehicle and we appreciate that you chose us. We are happy to hear that Mike was able to be of great assistance. Enjoy your 2018 RAV4!

September 04, 2018

Great costumer Service Rafael Chirinos was incredibly helpful, and friendly, was totally able to get the car i need it. I am enjoying my car to the fullest More

by NONE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Chirinos
Sep 07, 2018 -

Don McGill Toyota responded

Thank you for allowing us to earn your business. We know you have a choice of dealerships when you service your vehicle and we appreciate that you chose us. We look forward to helping you again in the future.

September 04, 2018

Bought used car Overall happy, minor complaint - Car could of been detailed - Cleaned a bit better Sales and finance department were good. No complaints, was s More

by BACHERIC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay - sales and McDonald- finance
Sep 07, 2018 -

Don McGill Toyota responded

Thank you so much for your review! We are happy to hear that overall you were satisfied with the service. Please come back and see us in the future!

September 04, 2018

Kryistal s. Was great Krystal S was great I has ask about a yari's ia was told you didn't have any in stock but she helped us find it in the dealer ship More

by BAUTISTA-ALICIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Sanchez
Sep 07, 2018 -

Don McGill Toyota responded

Thank you for this review! We are so glad Krystal was able to help you find the Toyota you were looking for! Please come back and see us in the future.

September 04, 2018

Good sale person The waiting time for financial dept. was too long, there is no reason why we have to wait longer than hour and half for all the paper work, but our sa More

by victoryandsteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Roberts
Sep 07, 2018 -

Don McGill Toyota responded

Thank you for this review! We apologize for the inconvenient wait. We are happy to hear Micheal was able to assist you in buying a new car!

September 03, 2018

Got what we wanted Enitially encountering an intrusive problem with Lupe Barrera. The sales team of Freddy and Mario made every effort to correct and they did. Once More

by jomartex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy, Mario, Martin
Sep 04, 2018 -

Don McGill Toyota responded

Thank you for allowing us to earn your business. We know you have a choice of dealerships when you service your vehicle and we appreciate that you chose us. We look forward to helping you again in the future!!!

September 03, 2018

Sales Person Freddy Martun He was great Was not happy with finance person Was there from 3;30 til 9:15 Took too long finalize and leave the dealership with the vehicles More

by ALEXGMOON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy Martin
Sep 04, 2018 -

Don McGill Toyota responded

Thank you for 5-star rating and review. We know you have a choice of dealerships when you service your vehicle and we appreciate that you chose us. We look forward to helping you again in the future.

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