Don McGill Toyota of Katy

Was fleeced by Dealership, was sold automobile that was in need of repair. Dealer promised to make repairs before we took delivery. They only washed and waxed the car but made no repairs or replaced any da in need of repair. Dealer promised to make repairs before we took delivery. They only washed and waxed the car but made no repairs or replaced any damaged parts. According to personnel the Manager of dealership was not available of course. Dealership refused to remedy the problem now that they have my money. More

Fady did an excellent job of explaining the details of the vehicle we were considering and the process of considering various ways to pay for it, with and without a trade in. My wife and daughter (her car the vehicle we were considering and the process of considering various ways to pay for it, with and without a trade in. My wife and daughter (her car) were both happy with and complimentary of Fady's attention to them, their questions and his general personality. He consciously paid extra attention to including my daughter's name on the financing to help her establish and build credit history. He was very upbeat and we would definitely do business with him again. Thanks Fady! More

Patricia costas was very helpful and polite when trying to find a car for us. I recommend her as a sale person you wont regret it. to find a car for us. I recommend her as a sale person you wont regret it. More

Very rude salesman, who wanted to charge me 10% over MSRP plus I need to pay for all the extras they add to the car even if I do not want it. I am a repeated customer and planning to buy two cars for my chil plus I need to pay for all the extras they add to the car even if I do not want it. I am a repeated customer and planning to buy two cars for my children in the next 6 months. Definitely taking my business somewhere else. More

Patricia Costas was outstanding in helping us get our new car. Our finance person was also a very nice, helpful, not pushy person. car. Our finance person was also a very nice, helpful, not pushy person. More

thank you so much for the help so happy and blessed i thank bryce and ahmad you guys are the best , need a car this is were you should come great deals and good people best service thank bryce and ahmad you guys are the best , need a car this is were you should come great deals and good people best service More

I could not be more pleased with the service and support when I bought my Venza! Kevin Jackson and Ed Salazar are THE BEST! I was kept informed of the status of shipment and even sent me pictures and a vide when I bought my Venza! Kevin Jackson and Ed Salazar are THE BEST! I was kept informed of the status of shipment and even sent me pictures and a video of my new car. When it finally came in, they rolled out the red carpet! I highly recommend them and look forward to being a part of the Toyota of Katy family! Great job y’all!! More

Dishonest and untrustworthy! Never trust anything they say! Put everything in writing no matter what they say even if they tell you they are fixing it at that moment! We pur Never trust anything they say! Put everything in writing no matter what they say even if they tell you they are fixing it at that moment! We purchased a certified pre-owned vehicle from Toyota of Katy. In the bed of the truck was a damaged plastic cover. As part of the negotiations it was agreed that this part was going to be replaced before we would agree to purchase the vehicle. Frederick the salesman, and his manager agreed to replace the part. In fact, after it was put in writing that the part would be replaced in our contract Fredrick came back and asked if he could remove from the stipulations saying that they were replacing the part right now as the vehicle was being prepared for us to purchase. Against my better judgement, and trusting Fredrick was an honest person I agreed to leave it off since it was being replaced while we finalized paper work. Fast forward to taking the keys and ready to drive off. I noticed the piece in the bed of the truck was not replaced. I asked Fredrick why not. He said they ended up not having the part, but would order it, and when it came in they would call me and replace it. 1 week later I call Fredrick on the status of the part. Fredrick states they can no longer honor the deal to replace the part and that he is sorry. Toyota of Katy. You have lost a customer for life. To everyone else, beware of purchasing a vehicle from this incredibly unprofessional dishonest group. Business is business and unfortunately you swindled me. How disappointing after being a life long Toyota customer. More

Last week 09/06/22. I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine p I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine part. To my surprise, you sent my insurance an estimate to place a generic non-original Toyota, which seems to me to be a serious fault that negatively affects the WARRANTY and OPERATION of my vehicle and the trust of customers in the brand that you represent Toyota. I hope you can help me to fix this problem. thanks. More

Dealership tried many scamish techniques. Wanted to add a broken window and a protection plan on top of the advertised price. No one is going to pay repairs added on to the selling price. The Wanted to add a broken window and a protection plan on top of the advertised price. No one is going to pay repairs added on to the selling price. Then wanted to charge their inflated interest. I have interest of 2.49 not 10% with my credit union. I was glad I checked their reviews here before I went. Our experience was like the others. They like to play games to see if they can get over on you….by large sums of money. Salesman was nice but how he works with crooks I don’t know. More