Don McGill Toyota of Katy

Patricia Costas is such a nice person, dedicated and spectacular woman. My dad and I were looking to sell our car, and we were just checking how much they would give us, and thanks to Patricia, we ende spectacular woman. My dad and I were looking to sell our car, and we were just checking how much they would give us, and thanks to Patricia, we ended up getting a new car, 0 miles and 2022 car, and she also gave us smart ideas. Thank you so much Patricia, keep doing it what you do! More

Gracias a la señora Patricia Costas por su buena atención, y con mi mamá tanta amabilidad. Lleva su tiempo pero ella se encarga que todo sea perfecto dentro del protocolo de los trámites y lo hace a atención, y con mi mamá tanta amabilidad. Lleva su tiempo pero ella se encarga que todo sea perfecto dentro del protocolo de los trámites y lo hace agradable. More

We will like to thank the Toyota family overall Patricia for the help in getting out car just as we wanted and being super patient with us. Have to say it was a good experience. Thank you! for the help in getting out car just as we wanted and being super patient with us. Have to say it was a good experience. Thank you! More

We had confusion with the service department, arriving to find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't know, these batteries are expensive. I paid and drove away in shock. But the more I thought about it, the more I wondered how this could have occurred. I hadn't been involved until payment since my daughter scheduled the work, though within the family we'd clearly discussed that we were ready to scrap the car if repairs were too expensive. I contacted the dealership and that evening they reviewed recordings of the phone calls. I came in the next day and listened myself. We agreed that there was gray area on both sides and that we both wished we weren't in the situation we were. It was a very polite, very cordial, very honest discussion. The service manager agreed to split the cost down the middle, which was more than I hoped or asked for. What a pleasant surprise. As I mentioned, we were ready to scrap the Prius as it needed other work, and give my old car to my daughter, but with the monetary resolution I feel whole. With the new battery, new brakes and new tires I expect the car to run at least long enough to overcome our out-of-pocket expenses Of course, you never know with a car that old. If it doesn't live long, the battery alone is worth a good sum on the secondary market. For all my ruminating, let me conclude that I was sincerely pleased with how the dealer handled the situation. Bad things sometimes happen. We worked toward a resolution. I believe we're both happy with. It shows that the service department has a good core. As such, I would highly recommend them. And as we both learned, we just need to be more careful about communicating. More

Alyssa May is amazing she went over and beyond to get me a great deal and get my car., very hard working young lady and professional. a great deal and get my car., very hard working young lady and professional. More

Incredibly poor experience from this dishonest dealer. The provided rough pricing via text and then asked me to visit the dealer to place a refundable deposit in person. Upon starting the deposit process, The provided rough pricing via text and then asked me to visit the dealer to place a refundable deposit in person. Upon starting the deposit process, the salesman informed me of the current pricing - over 25% more than what I was informed via text. I asked him how this was possible and he had no real response and just blamed his manager. I calmly asked him if they were going to meet the pricing that I was shared via text and again he stumbled and blamed his manager for the new price. I informed him that this whole process did not make any sense and it was a huge waste of my time. He replied that I also wasted his time!! How ironic to claim that I wasted his time after I drove all the way out there just to be baited-and-switched on the price. This is by far the worst and most dishonest experience I have ever had at a dealer! More

The sale agent Ms Patricia was very helpful to assist us get the car we want. It was a great experience with her especially when we had to come back to fix an issue the car developed. The only setback I hav get the car we want. It was a great experience with her especially when we had to come back to fix an issue the car developed. The only setback I have with the dealership is that the monthly payment they post on the website is way less than what they will ask you to pay More

Very bad experience at this katy tx location. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. More

Beware of this dealership. They follow very deceptive online marketing practices. They listed a 2022 Sienna Platinum Van for $53820 I accepted the offer and applied for financing also through their websi online marketing practices. They listed a 2022 Sienna Platinum Van for $53820 I accepted the offer and applied for financing also through their website and got approved. Then I was asked to come to dealership to complete other formalities of trade-in vehicle. When reached over there I faced a price sticker shock. The price for the same vehicle was told to be over $ 61000+. The online trade in price offered for my car was also reduced by $5000. When questioned by me about price change of the listed van, I was told that it is to get the customer in the dealership for further negotiations. I do not understand the reason behind such negotiations when I accepted their listed price. It was a terrible feeling of getting humiliated resulting in an avoidable hard Querry on my credit report. I can only request everyone to be careful while dealing with sales department of this dealership. It is not against sales rep but the general culture existing this dealership of deceptive internet sales listings. More

CJ was a great to work with. He was very pleasant, personable and made our experience worth our while. Highly recommend him. The dealership has always worked hard at customer satisfaction. We will personable and made our experience worth our while. Highly recommend him. The dealership has always worked hard at customer satisfaction. We will be back. More