Don McGill Toyota of Katy

Very bad experience at this katy tx location. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. More

Beware of this dealership. They follow very deceptive online marketing practices. They listed a 2022 Sienna Platinum Van for $53820 I accepted the offer and applied for financing also through their websi online marketing practices. They listed a 2022 Sienna Platinum Van for $53820 I accepted the offer and applied for financing also through their website and got approved. Then I was asked to come to dealership to complete other formalities of trade-in vehicle. When reached over there I faced a price sticker shock. The price for the same vehicle was told to be over $ 61000+. The online trade in price offered for my car was also reduced by $5000. When questioned by me about price change of the listed van, I was told that it is to get the customer in the dealership for further negotiations. I do not understand the reason behind such negotiations when I accepted their listed price. It was a terrible feeling of getting humiliated resulting in an avoidable hard Querry on my credit report. I can only request everyone to be careful while dealing with sales department of this dealership. It is not against sales rep but the general culture existing this dealership of deceptive internet sales listings. More

CJ was a great to work with. He was very pleasant, personable and made our experience worth our while. Highly recommend him. The dealership has always worked hard at customer satisfaction. We will personable and made our experience worth our while. Highly recommend him. The dealership has always worked hard at customer satisfaction. We will be back. More

My husband and I will never buy from them again. Poor I know we bought a nice used Tundra. First, they told us walk out price would be a certain amount, then sitting about to sign papers were a higher amou know we bought a nice used Tundra. First, they told us walk out price would be a certain amount, then sitting about to sign papers were a higher amount. Second, we had the truck only one day before the belt was making noise so we had to take it in, they said a rental would be available. It was not and when we asked to speak to a manager, what do you know, we were told no manager was in. A week later got the rental and the day after having that, it said required maintenance so we had to drive an hour back for them to do regular maintenance. When picking up vehicle, our sales person ducked and dodged like he didn't see my husband. More

Excellent experience purchasing my Rave 4 from Patricia Costas, she was very determined to work hard in securing my car. I highly recommend her for any car sale. Costas, she was very determined to work hard in securing my car. I highly recommend her for any car sale. More

Fui atendido por la señorita Patricia Costas, para resumir , el mejor servicio al cliente que una persona pueda esperar, siempre atenta a tus necesidades y con el mejor trato profesional que existe. E resumir , el mejor servicio al cliente que una persona pueda esperar, siempre atenta a tus necesidades y con el mejor trato profesional que existe. Experiencia maravillosa. More

Alyssa May is an Amazing Sales Rep! She is extremely knowledgeable about all things Toyota and personable. She treated me with courtesy and respect and could answer any question I had regarding the Toyo knowledgeable about all things Toyota and personable. She treated me with courtesy and respect and could answer any question I had regarding the Toyota car I ended up buying. She is like a breath of fresh air to interact with and very honest. She provided excellent customer service throughout the entire process. My experience at Don McGill Toyota was 5 Star from start to finish and everyone I interacted with there was friendly and professional. I can highly recommend this dealership and it is so nice to be reminded that there are still places of business that go above and beyond to provide an excellent overall experience! More

want to submit a review for the worst service received want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customer want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customers. How can a simple brake services be a chaos: • Service representative complete the car appointment for brake and oil change, estimate time 2 ½ hours. • After 2 ½ hours the service representative approach me to explain that they lost the key car. • No service was performed yet because key was lost • After 30 mins of no solution. I offered used my 2nd key that was t my home 11 miles away, no shuttle available, no cars available to go and back. • Service representative commented the case to Don MCgill Service Manager and the only commented was “don't worried Sir” we will resolved, this was the best joke in the morning. • A worker that is in charge to move cars from parking to service area offered his personal car to resolved the issues. • 45 minutes took to decided pick up the 2nd key in my house, then perform the car service. We agreed that someone will pick up around 5pm to go to Toyota Katy to pick up my car. • Around 3pm someone from Don MCgill Service call me to ask if I want to do the service. What the xxxx is coming in this circus. • The Service representative call me at 5pm to coordinate a uplift, the uplift car service arrive 6pm one hour later that the time we agreed. • When I arrived the Toyota Don MCgill no one from service was waiting for me. The service area was almost close out. At least talked with someone that told me that was closed and that is better back the next day. Then, he said check if the cashier is open maybe she has your keys. • Cashier had my keys and for this amazing service I paid full amount. More than money, I was really expecting an apologizes. This was the most worst service seen in my entire life. The service manager has not clue means be in the customer shoes. I’m not expecting that someone called after all this chaos, disaster or poor service delivery. I hope that another Toyota Katy “Fred Haas” open soon in Katy and make a competency to this Don MCgill because due this monopoly they don’t care about customer service. More

Muy mala trato, el gerente Simmons vendió mi camioneta y no le importo los papeles que me Hiso firmar, les importa más el dinero que la calidad a los clientes no le importo los papeles que me Hiso firmar, les importa más el dinero que la calidad a los clientes More

Excelente atención y muy buena calidad de servicio, Debido a la inexistencia de batería me facilitaron un carro en prestamo para poder cumplir con mi trabajo y una vez que el problema fue resuelto me l Debido a la inexistencia de batería me facilitaron un carro en prestamo para poder cumplir con mi trabajo y una vez que el problema fue resuelto me llamaron para avisarme que tenia disponible mi automóvil More