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Don McGill Toyota of Katy

Katy, TX

Overview
Employees
Reviews
Vehicles
4.9
2,487 Reviews
Don McGill Toyota of Katy offers a full line of Toyota vehicles to suit your needs. We're located in Katy, TX just west of Houston. From Avalons to Camrys to Tacoma and Tundra Trucks, we have the vehicle for you. Don McGill Toyota of Katy strives to set the standard for how all car dealerships should treat their customers. This is precisely the reason why Don McGill was awarded the Toyota President's Award many times. We've created a Customer Loyalty Program that rewards customers for vehicle purchases and all maintenance or service work. So, if it's a deal your chasin', exit i-10 and Mason!
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21555 Katy Freeway

Katy, TX

77450

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Showing 2,487 reviews

August 25, 2023

This is the first time that I give a bad comment. We had a terrible experience at Toyota of Katy. It was very smoothful to communicate with the salesperson, who was very nice and patient. During the More

by Bill
Recommend Dealer
No
Employees Worked With
Cedric Washington; Piero Infante; Jose A. Di Domenico
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Aug 28, 2023 -

Don McGill Toyota of Katy responded

Bill, thank you for your review and for giving us the opportunity to earn your business. We apologize for our mistake and we are disappointed to hear that we couldn't make the deal work for you. Our #1 goal is 100% customer satisfaction for any service. Your feedback will be used as a training tool to help us improve our processes and we appreciate you taking the time to let us know where we fell short.

August 24, 2023

I was informed about the service and time expected to spend at the location the day I scheduled for maintenance. Everyone who attended to me today did a wonderful job and the environment looked calmly. More

by Mary J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos M.
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Aug 29, 2023 -

Don McGill Toyota of Katy responded

Mary, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

August 24, 2023

Thank you good customer service good job everything good fast service one hour ready thank you very much appreciate More

by Filiberto juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix vargas
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Filiberto, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

August 23, 2023

Kept you informed of progress. Good workmanship. Repair completed as promised. Worked with insurance. Rental car is conveniently at site. More

by Alex L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ephraim, Sara, Ashlee.
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

Aug 24, 2023 -

Alex L responded

Cool

August 23, 2023

Alex, did a great job getting me in for my wife’s car oil service. More

by tpyblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

We are thankful for your business and this excellent review! It is wonderful to hear that Alex provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

August 21, 2023

Excellent as always, I have been coming here for service for 11 years. Alex is amazing!!! Thank you!!! D. More

by Dalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Dalma, we are thankful for your business and this excellent recommendation! It is wonderful to hear that Aledxwas able to provide you with excellent customer service. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

August 21, 2023

Great service, employees who take care of the customer as friends. Always enjoyed the level of service thats provided. More

by Gomail4me2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Osegueda
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again for all your vehicle needs!

August 18, 2023

Great customer service and large waiting area. The snack cart guy was legit as well More

by Jonsolo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name but the service advisors are friendly
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Aug 24, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Toyota of Katy in the future!

August 18, 2023

People in the dealership are great. My sales person Carmen was awesome and professional. I would definitely go back. More

by dan.pena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmen
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Aug 18, 2023 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business Dan! We know you have a choice of dealerships and we appreciate that you chose us. We work hard to make sure all our customers have a great experience with our dealership, and we're happy to hear that Carmen was able to give you that kind of service. We look forward to helping you again in the future.

August 16, 2023

Superior customer service! !! Expedient, efficient, professional going above and beyond to be of service for a spur of the moment issue!!! More

by fancy3112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Secora Reyes
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Aug 18, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Toyota of Katy in the future!

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