Don McGill Toyota of Katy

I have to say this, I am very disappointed with Toyota of Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 for parts and $150 for labor. She approved without consulting me. About 20 minutes later she received a call stating the car was ready. I got there, came home and looked and noticed it is only one bolt to be removed. I called and tech advisor stated that the "whole bumper needed to be removed". Of course, I asked to talk to the manager and I was told he is/has been in the meeting. I drove there, talk to a guy and he stated partial part of the bumper was removed. Associate agreed to reimburse labor. Since my wife used her credit card, I came home, removed the reflector myself in less than 2 minutes, and sent it back for a full reimbursement. Please stay away from TOYOTA dealers. More

Very unprofessional. Completely deceiving ads. Started adding mark up once agreed to buy which never figured during earlier conversation. Completely deceiving ads. Started adding mark up once agreed to buy which never figured during earlier conversation. More

My wife had an accident with our 2012 Sienna, we thought we should have the car fixed by TOYOTA dealer. We turned in the car Jan 4, 2023. After 4 days, no one even took a look at my car! reply to my insuran we should have the car fixed by TOYOTA dealer. We turned in the car Jan 4, 2023. After 4 days, no one even took a look at my car! reply to my insurance. I went there in person and after more than one hour of waiting, finally talked to a person. during the last three weeks, I have called them many times and the lady who picked up my phone will only read whatever in the computer and even will not even get off the chair to find out whether my parts ordered have arrived or not. If you asked them a question with yes or no, they will not answer it. If they found any new things wrong, they will not communicate with you. After three weeks, I still have not gotten my car back and they even will not tell me when will it be ready. I tried to complain to a manager and the manager tried to convince me to sell them my car and buy a new one! Horrible service and horrible communication. More

Was fleeced by Dealership, was sold automobile that was in need of repair. Dealer promised to make repairs before we took delivery. They only washed and waxed the car but made no repairs or replaced any da in need of repair. Dealer promised to make repairs before we took delivery. They only washed and waxed the car but made no repairs or replaced any damaged parts. According to personnel the Manager of dealership was not available of course. Dealership refused to remedy the problem now that they have my money. More

Fady did an excellent job of explaining the details of the vehicle we were considering and the process of considering various ways to pay for it, with and without a trade in. My wife and daughter (her car the vehicle we were considering and the process of considering various ways to pay for it, with and without a trade in. My wife and daughter (her car) were both happy with and complimentary of Fady's attention to them, their questions and his general personality. He consciously paid extra attention to including my daughter's name on the financing to help her establish and build credit history. He was very upbeat and we would definitely do business with him again. Thanks Fady! More

Patricia costas was very helpful and polite when trying to find a car for us. I recommend her as a sale person you wont regret it. to find a car for us. I recommend her as a sale person you wont regret it. More

Very rude salesman, who wanted to charge me 10% over MSRP plus I need to pay for all the extras they add to the car even if I do not want it. I am a repeated customer and planning to buy two cars for my chil plus I need to pay for all the extras they add to the car even if I do not want it. I am a repeated customer and planning to buy two cars for my children in the next 6 months. Definitely taking my business somewhere else. More

Patricia Costas was outstanding in helping us get our new car. Our finance person was also a very nice, helpful, not pushy person. car. Our finance person was also a very nice, helpful, not pushy person. More

thank you so much for the help so happy and blessed i thank bryce and ahmad you guys are the best , need a car this is were you should come great deals and good people best service thank bryce and ahmad you guys are the best , need a car this is were you should come great deals and good people best service More

I could not be more pleased with the service and support when I bought my Venza! Kevin Jackson and Ed Salazar are THE BEST! I was kept informed of the status of shipment and even sent me pictures and a vide when I bought my Venza! Kevin Jackson and Ed Salazar are THE BEST! I was kept informed of the status of shipment and even sent me pictures and a video of my new car. When it finally came in, they rolled out the red carpet! I highly recommend them and look forward to being a part of the Toyota of Katy family! Great job y’all!! More