Don McGill Toyota of Katy

Dishonest and untrustworthy! Never trust anything they say! Put everything in writing no matter what they say even if they tell you they are fixing it at that moment! We pur Never trust anything they say! Put everything in writing no matter what they say even if they tell you they are fixing it at that moment! We purchased a certified pre-owned vehicle from Toyota of Katy. In the bed of the truck was a damaged plastic cover. As part of the negotiations it was agreed that this part was going to be replaced before we would agree to purchase the vehicle. Frederick the salesman, and his manager agreed to replace the part. In fact, after it was put in writing that the part would be replaced in our contract Fredrick came back and asked if he could remove from the stipulations saying that they were replacing the part right now as the vehicle was being prepared for us to purchase. Against my better judgement, and trusting Fredrick was an honest person I agreed to leave it off since it was being replaced while we finalized paper work. Fast forward to taking the keys and ready to drive off. I noticed the piece in the bed of the truck was not replaced. I asked Fredrick why not. He said they ended up not having the part, but would order it, and when it came in they would call me and replace it. 1 week later I call Fredrick on the status of the part. Fredrick states they can no longer honor the deal to replace the part and that he is sorry. Toyota of Katy. You have lost a customer for life. To everyone else, beware of purchasing a vehicle from this incredibly unprofessional dishonest group. Business is business and unfortunately you swindled me. How disappointing after being a life long Toyota customer. More

Last week 09/06/22. I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine p I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine part. To my surprise, you sent my insurance an estimate to place a generic non-original Toyota, which seems to me to be a serious fault that negatively affects the WARRANTY and OPERATION of my vehicle and the trust of customers in the brand that you represent Toyota. I hope you can help me to fix this problem. thanks. More

Dealership tried many scamish techniques. Wanted to add a broken window and a protection plan on top of the advertised price. No one is going to pay repairs added on to the selling price. The Wanted to add a broken window and a protection plan on top of the advertised price. No one is going to pay repairs added on to the selling price. Then wanted to charge their inflated interest. I have interest of 2.49 not 10% with my credit union. I was glad I checked their reviews here before I went. Our experience was like the others. They like to play games to see if they can get over on you….by large sums of money. Salesman was nice but how he works with crooks I don’t know. More

Patricia Costas is such a nice person, dedicated and spectacular woman. My dad and I were looking to sell our car, and we were just checking how much they would give us, and thanks to Patricia, we ende spectacular woman. My dad and I were looking to sell our car, and we were just checking how much they would give us, and thanks to Patricia, we ended up getting a new car, 0 miles and 2022 car, and she also gave us smart ideas. Thank you so much Patricia, keep doing it what you do! More

Gracias a la señora Patricia Costas por su buena atención, y con mi mamá tanta amabilidad. Lleva su tiempo pero ella se encarga que todo sea perfecto dentro del protocolo de los trámites y lo hace a atención, y con mi mamá tanta amabilidad. Lleva su tiempo pero ella se encarga que todo sea perfecto dentro del protocolo de los trámites y lo hace agradable. More

We will like to thank the Toyota family overall Patricia for the help in getting out car just as we wanted and being super patient with us. Have to say it was a good experience. Thank you! for the help in getting out car just as we wanted and being super patient with us. Have to say it was a good experience. Thank you! More

We had confusion with the service department, arriving to find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't know, these batteries are expensive. I paid and drove away in shock. But the more I thought about it, the more I wondered how this could have occurred. I hadn't been involved until payment since my daughter scheduled the work, though within the family we'd clearly discussed that we were ready to scrap the car if repairs were too expensive. I contacted the dealership and that evening they reviewed recordings of the phone calls. I came in the next day and listened myself. We agreed that there was gray area on both sides and that we both wished we weren't in the situation we were. It was a very polite, very cordial, very honest discussion. The service manager agreed to split the cost down the middle, which was more than I hoped or asked for. What a pleasant surprise. As I mentioned, we were ready to scrap the Prius as it needed other work, and give my old car to my daughter, but with the monetary resolution I feel whole. With the new battery, new brakes and new tires I expect the car to run at least long enough to overcome our out-of-pocket expenses Of course, you never know with a car that old. If it doesn't live long, the battery alone is worth a good sum on the secondary market. For all my ruminating, let me conclude that I was sincerely pleased with how the dealer handled the situation. Bad things sometimes happen. We worked toward a resolution. I believe we're both happy with. It shows that the service department has a good core. As such, I would highly recommend them. And as we both learned, we just need to be more careful about communicating. More

Alyssa May is amazing she went over and beyond to get me a great deal and get my car., very hard working young lady and professional. a great deal and get my car., very hard working young lady and professional. More

Incredibly poor experience from this dishonest dealer. The provided rough pricing via text and then asked me to visit the dealer to place a refundable deposit in person. Upon starting the deposit process, The provided rough pricing via text and then asked me to visit the dealer to place a refundable deposit in person. Upon starting the deposit process, the salesman informed me of the current pricing - over 25% more than what I was informed via text. I asked him how this was possible and he had no real response and just blamed his manager. I calmly asked him if they were going to meet the pricing that I was shared via text and again he stumbled and blamed his manager for the new price. I informed him that this whole process did not make any sense and it was a huge waste of my time. He replied that I also wasted his time!! How ironic to claim that I wasted his time after I drove all the way out there just to be baited-and-switched on the price. This is by far the worst and most dishonest experience I have ever had at a dealer! More

The sale agent Ms Patricia was very helpful to assist us get the car we want. It was a great experience with her especially when we had to come back to fix an issue the car developed. The only setback I hav get the car we want. It was a great experience with her especially when we had to come back to fix an issue the car developed. The only setback I have with the dealership is that the monthly payment they post on the website is way less than what they will ask you to pay More