Don McGill Toyota of Katy

Great salesman, terrible finance department. The salesman Felipe Chan, was amazing. He understood our needs and tried to do his best to suit them and was nice and gave us umbrellas to go look at The salesman Felipe Chan, was amazing. He understood our needs and tried to do his best to suit them and was nice and gave us umbrellas to go look at the cars. Excellent service from him and his manager. But when he sent our paper work to finance department, ir took forever and started asking for papers after we had been waiting for at least 3 hours. When finally at 8:50 we met with the finance person, Kris Hernandez, he was not very polite and wanted to push away our purchase from saturday to monday blaming banks for being closed. When we insisted we"suddenly"got approved. This office needs to find a system in which the clients don't have to spend the entire day there. If Felipe hadn't been so good to us, we would have left without waiting 5 ours for the finance guy. More

Great car buying experience I bought my new car through Costco auto program. Don McGill worked through the Costco price list with me and offered unbeatable price with no haggling I bought my new car through Costco auto program. Don McGill worked through the Costco price list with me and offered unbeatable price with no haggling. The entire process took a little over two hours and we drove out with a new car. More

Excellent Service We purchased a new Highlander yesterday and it was an easy, seamless experience! Buck had a car picked out in advance for us to look at and it ended We purchased a new Highlander yesterday and it was an easy, seamless experience! Buck had a car picked out in advance for us to look at and it ended up being the one we bought. Couldn’t have been more simple! More

Overall good experience The team was very nice. It was a positive experience from start to end. We got a great deal and love that you have free oil change and tire rotation f The team was very nice. It was a positive experience from start to end. We got a great deal and love that you have free oil change and tire rotation for life. More

Awesome The best customer service and prices, this is my second Toyota and it won’t be my last. I always have a great experience when shopping at Toyota The best customer service and prices, this is my second Toyota and it won’t be my last. I always have a great experience when shopping at Toyota More

From this -- :o) to this -- ;o)!! A prior bad experience when buying a vehicle had me skeptical about closing a deal. However, my sister and I were greeted as we approached the front A prior bad experience when buying a vehicle had me skeptical about closing a deal. However, my sister and I were greeted as we approached the front entrance by Vinh Tran, a very pleasant young salesman. Vinh was very accommodating when educating us about the new developments in the Tacomas. I've been a Toyota owner since 1983, so I know about their dependability. Vinh carefully explained about all the options for financing and vehicle options and add-ons. (Ladies! Talk to Vinh) On July 26th -- this. :( went to. :). I bought a sleek looking Smokey Gray 4 cyl, 4 door crew cab Tacoma. It sure does look good sitting in my driveway !! More

Great Service Felipe Chan was fantastic! We showed up after 9:00 pm not expecting to talk to anyone. He came over talked with us and was very knowlegeable about the Felipe Chan was fantastic! We showed up after 9:00 pm not expecting to talk to anyone. He came over talked with us and was very knowlegeable about the vehicles. We were looking for a car for my 20 year old son who was purchasing his first NEW car. He gave us his card when we said we were looking at other dealerships. We called Felipe the next day and he found my son a car that was in his budget and that he loved. We were ther until 11:30 pm finishing with finance and Felipe stayed until we were done. I would definitely recommend the salesman as well as the dealership. The manager came to talk to is and was very supportive. More

Buying a new car Our salesman was extremely friendly and knew a lot about the cars, he approached us at 9:30 on a Wednesday night when we were just looking around. He Our salesman was extremely friendly and knew a lot about the cars, he approached us at 9:30 on a Wednesday night when we were just looking around. He started talking to us and so we came back in the next day to come see him, as a result of him being a great salesman he were able to make a deal without any problems. More

Return customer I purchased a new Tundra and Rav4 back in Nov 2014. I wanted to see if I would get the same experience. I did and I'm very happy. Hopefully I can conv I purchased a new Tundra and Rav4 back in Nov 2014. I wanted to see if I would get the same experience. I did and I'm very happy. Hopefully I can convince my wife to trade in her rav4 for a highlander now More

purchase Pleasant except I was there 12 hours. Did not get the deal I wanted but came up with compromise. Will probably trade car in a year. Personnel were cur Pleasant except I was there 12 hours. Did not get the deal I wanted but came up with compromise. Will probably trade car in a year. Personnel were curtious and helpful. More