Don McGill Toyota of Katy

Repeat customer I think being a repeat customer (3) times speaks to what i think of the dealership. They provide a quality service from.sales to financing. I think being a repeat customer (3) times speaks to what i think of the dealership. They provide a quality service from.sales to financing. More

Excellent Customer Care The overall experience was fantastic. Rafael González was not only understanding but he was also extremely attentive. He sought to address all of our The overall experience was fantastic. Rafael González was not only understanding but he was also extremely attentive. He sought to address all of our wants and needs, and ensured that we got not only a good deal, but rather the best deal for us. Completely satisfied with the service and would recommend anyone looking for a new car to come visit Rafael at Don Mcgill Toyota. More

Thanks Great Experience Ed Salazar was the best sales person ever. He made me deal like he was working for me to get the best deal on Tundra purchase as well as the trade in Ed Salazar was the best sales person ever. He made me deal like he was working for me to get the best deal on Tundra purchase as well as the trade in price. Ed also had a young lady helping him which I don’t remember her name (sorry) and she was a big help in the process. The finance guy I believe was Chris (sorry again for the names) he as a tremendous help in paper work as well as recommending some cost savings to me. More

Outstanding Customer Service Very explanatory and helpful. Was open to ideas and options. Very pleased with the customer service. Will definitely recommend the place for further p Very explanatory and helpful. Was open to ideas and options. Very pleased with the customer service. Will definitely recommend the place for further purchases. Overall outstanding.! More

Great experience I went in looking for an SUV, that day I had already visited 2 other dealerships but when I arrived at Don McGill and was greeted by Javier Flores, hi I went in looking for an SUV, that day I had already visited 2 other dealerships but when I arrived at Don McGill and was greeted by Javier Flores, his friendliness and great customer service was what sold it for me. Very satisfied with my Highlander More

salesman make sure that you buy car Try to work with you to make sale Will listen to your need and meet your expectations.salesman who helped me Was confident when I said I will come b Try to work with you to make sale Will listen to your need and meet your expectations.salesman who helped me Was confident when I said I will come back later, he knew I may shop some where else and may not come back so he asked me what he can do to close the deal. He did it. More

Absolutely satisfying Our experience was an absolute pleasure, not a stressful task. It was made so because of very helpful personnel. Toyota is a great, reliable car! Our experience was an absolute pleasure, not a stressful task. It was made so because of very helpful personnel. Toyota is a great, reliable car! More

Best car buying experience Thank you to Jose Pena, and Ruben landaverde for making my car buying experience as quick and smooth as possible I would definitely go back! Thank you to Jose Pena, and Ruben landaverde for making my car buying experience as quick and smooth as possible I would definitely go back! More

Great service as always Thanks to Jacob for making my lease experience very easy. I will lease from this location again in the future, and recommend it to all my friends and Thanks to Jacob for making my lease experience very easy. I will lease from this location again in the future, and recommend it to all my friends and family. More

Mixed feelings Together, my husband and I have mixed feelings about Toyota of Katy. We live in San Antonio and we’re driving in to see a 2006 4Runner. The lady we Together, my husband and I have mixed feelings about Toyota of Katy. We live in San Antonio and we’re driving in to see a 2006 4Runner. The lady we talked with on the phone was very easy to communicate with- friendly, easy to understand, helpful and promptly followed up with a phone call about 2 questions I asked her regarding the vehicle. She made an appointment for us, which was followed up by a sales manager confirming our appointment an hour later. When we arrived, we were greeted with a friendly sales man who helped us find the salesmen who we had an appointment with. We had an appointment with Edwardo, but he was busy with a client so his colleague Alvin assisted us. He was professional, friendly and helpful. We took the 4Runner out on a test drive and ended up purchasing the vehicle. Everything was smooth until we got to the financing experience. By now, it was 6:00 pm (a 3 hour drive back to our home in San Antonio). Around 7:00 pm, a finance person came out to us in the waiting area and said he was helping us next but was having trouble looking up our name. Come to find out, they had spelled out last name wrong. He said “no problem, I’ll be right back after I change it”. About 30 minutes later, this same man who said he would be right back with us, went and took another man who had just arrived to the finance waiting area. My husband and I were very frustrated, as he took someone else back, who had just sat down in the finance waiting area; we still had a long drive back to San Antonio. We waited just short of 2 hours to see a finance manager to purchase the vehicle. The man who took us back was very friendly, and we had many similarities (I’d love to give you a shoutout but I cannot remember your name! Sorry! He is a former army officer). He was easy to talk to. He ended up telling us he was taking his lunch break and overheard a finance person (the man who was supposed to see us) saying that he wanted to take another customer instead of the next client in line (my husband and I). When our finance guy heard this, he stopped his lunch break and went and took the clients who were supposed to be next (my husband and I). Not sure if this other man that got to go ahead of us was purchasing a more expensive vehicle, or if he was friends with this man or what. Either way, what the man did was wrong. No matter what type of customer you have, whether they’re purchasing an expensive car or not, whether they’re a different race, they’re your friend, whatever excuse you can come up with, it should not be like that. The person who is next in line next should be the person serviced. That being said, my husband and I appreciate the finance manager that assisted us in purchasing our vehicle. His loyalty to his customers and the Toyota experience was above and beyond. He could have turned his eye to the situation that his college created, but instead he chose to step up and fix the situation. Our 4Runner is great & we love it. More