Don McGill Toyota of Katy

I have always had great friendly service from all the service people especially from John Moore, I like the prompt oil service and maintance I get, as I am always busy! also like the service people especially from John Moore, I like the prompt oil service and maintance I get, as I am always busy! also like the More

I was extremely nerveous about purchasing a vehicle and not knowing what to expect but dealing with Robb has changed my mindset...I did not know there were dealers that we not pushing you into a vehicle, a not knowing what to expect but dealing with Robb has changed my mindset...I did not know there were dealers that we not pushing you into a vehicle, actually I think my best friend was pushing me more than he was and Robb told her to stop and allow me to just go at my own pace. Upon arriving to the dealership to start my paper work - Robb and Manager of location (James) came up to me and reassured me that everything would go smoothly and to just relax and if a deal happens it happens...WOW! really am I really at a dealership? Once I had driven the vehicles that Robb felt were best suited for me (from the description of the things that I told him that I was looking for in a vehicle) he walked me over to Marcus who was just as nice and who also explained in detail what options were best for me, went over all the documents that I was signing and if I had any problems or questions to please contact him. He made sure that before I signed everything that I felt right about signing and just really made me feel like he cared - last dealership I dealt with they just gave me all kinds of forms to sign and just briefly went over the documents. Once everything was signed and done - Manager came over to make sure everything was ok and it was just a very overall great feeling to walk in to a dealership thinking and feeling one way but leaving having been totally and completly wrong! These 3 guys have all know each other for years and to walk in and just feel like you are going to be totally taken car of with such a HUGE purchase was AWESOME. I would highly recommend this dealership and these employees they make you feel like you are family and not just a sale to them ... how many place make you feel that way. I am going to send everyone I talk to over to see Robb :) I think these guys knowing each other for so many years and the way that they all work together just made me feel more at easy and not like I was speaking with strangers. Thanks for an AWESOME expierence and one that I will totally never forget or stop telling people about for a long time. More

My wife and I have purchased two new Tundras from this Dealer. Craig was very easy to deal with and he knew his product very well. One of the best things we enjoyed was the easy non haggle pricing. One th Dealer. Craig was very easy to deal with and he knew his product very well. One of the best things we enjoyed was the easy non haggle pricing. One thing i hate is sitting at a dealer and dickering over prices and wasting our whole day. Don Mcgill has a beautiful dealership and the wife loves the free lattes they have on site. Long story short is that we will continue to buy Toyota products from this dealership. Just wish they would come out with a new Supra!! :) More

I was so please with the dealership! Everyone there was so friendly and professional. I have already recommended several people to get a car from here! I would definately use this dealership again! so friendly and professional. I have already recommended several people to get a car from here! I would definately use this dealership again! More

We own 2 Toyotas and have been going to Don McGill Katy for several years and would recommend them to anyone needing service on their Toyota. for several years and would recommend them to anyone needing service on their Toyota. More

Forrest Konarik provided excellent customer service. He is very friendly, courteous and always gets job done on time. I would recommend Forrest and Don Mcgill Toyota for all your car service and repairs. is very friendly, courteous and always gets job done on time. I would recommend Forrest and Don Mcgill Toyota for all your car service and repairs. More

Steven Deatherage in the service department has taken car of my vehicle for over 3 years now. He always takes care of me and somehow keeps my old car running! Great service and great integrity. I usually dro of my vehicle for over 3 years now. He always takes care of me and somehow keeps my old car running! Great service and great integrity. I usually drop my car off early in the morning so it can be ready the same day. I bought my car at this dealership and plan to buy my next one at Don McGill too! More

John Moore has been my service represenative since this dealership open up and done a great job on servicing my cars and trucks. I had my car serviced out of state one time on vacation and this service cha dealership open up and done a great job on servicing my cars and trucks. I had my car serviced out of state one time on vacation and this service change oil took over 2 hours when at Don McGill it takes about 20 minutes. John has always srviced with respect and understanding of the situation More

Don McGill takes the cake in the rotten customer service category. Well, I honestly don’t know where to start. Don McGill successfully stole all the joy from my first car buying experience. The Dealership l category. Well, I honestly don’t know where to start. Don McGill successfully stole all the joy from my first car buying experience. The Dealership lied to me, put me through the ringer and cost me an additional $100 in gas. This story is so bad you will think I am making it up but it truly happened to me and I have witnesses to back it up. The whole thing started on a Saturday when I called Don McGill about a Toyota Matrix I found online that was listed at a good deal. I worked everything out over the phone with my sales man and got the terms with in my liking. Then I drove from Conroe to Katy in a car without AC in Houston’s August Heat at 5pm in the evening, and upon my arrival I was told the car that I wanted to buy had been damaged when it was sent to detailing. Somehow they had managed to put a major dent in the passenger side fender, door and completely rip the side view mirror off. So for the next 4 hours we haggled over other car deals, none of which were the same or even comparable to the deal we had worked out over the Matrix that they had wrecked. I kept insisting that they just fix their mistake and get me the matrix in the condition it had been in before. The dealership then had the guts to ask me how much I was willing to pay to help fix the car… The car they had wrecked. I could not believe this (I should have taken my keys at this point and left, but I didn’t). Finally they agree to fix the car and tell me it would be done in 2 days. Being a bit on the pessimistic side, I said I would come and get it on Wednesday (3 business days after the sale).I signed all the paper work and gave them a check for my down payment (which they said they would not cash until the deal was done and I had my car). On Wednesday I called my sales man and he told me the car would not be ready until Thursday. Then on Thursday after the dealership had cashed my check , he called and told me it would not be ready until Friday. Then on Friday I showed up at the dealership and insisted on seeing the car, because at this point I was a little weary that they had even started the work. The car was baking after being painted and a young guy named Kris in the Body shop preceded to argue with me about how my demands for my car were unprecedented and there was no way he could finish it that day (let me reiterate how rude and snotty this young man was with me, making it out that this whole ordeal was somehow my fault). At this point they have cashed my check and I am quite insistent that they give me a car to drive, so they gave me a little Kia to borrow. However, the car had less than a quarter tank of gas in it, not even enough to get me home to Conroe, much less back on Saturday to pick up my car. I had plans Saturday morning, so later that afternoon I called and was informed my car was ready for pick up. When I arrived at the dealership, everybody rushed around so much it was hard to think straight and at this point I am so frustrated I can barely keep my wits about me, so when they gave me my loan papers and the certification information, I asked is there anything else that I need and when they said no and gave me my keys I was so glad to get out of there. The joy was completely gone when I got in my new car and realized they never finished detailing it out (it was filthy, the upholstery had pink goop all over the backseat) and the gas tank was on E with the light on. My aunt was with me through this whole thing and told me she would buy me a tank of gas and it would just be easier to clean it myself then to take the chance that they would wreck it again trying to detail it out, so we just left. Once I arrived at home and things had settled down a bit I realized, I was driving an illegal car, because the dealer had not given me temporary tags. This issue has yet to be resolved and the more I call them the more I get ignored... WHATEVER U DO.... NO MATTER HOW GOOD THE DEAL... DONT GO TO DON MCGILL!!!! EVER!!! More

This service department is outstanding! We purchased two vehicles there in the last three years. We have only needed to return for routine service,and every time they are quick and efficient, going out to vehicles there in the last three years. We have only needed to return for routine service,and every time they are quick and efficient, going out to their way to serve you. One time Joe even came over to the wait area to let me know my car was ready before the cashier called my number to let me know my car was ready. It would have been only another couple of minutes, but wow - that is service!!! This last time I had a couple of questions to ask about pricing on the spoiler I damaged, but he made sure that my car was first put in the queue for the oil change and inspection before answering so that I would have a minimal wait. I love this place!! They value my time. More